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The Donatello

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The Donatello
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2,482 Reviews from our TripAdvisor Community

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Showing 2,115: English reviews
Sydney
Reviewed 4 days ago NEW

Room was lovely, warm and well made up. Just not enough lighting, always dim even with the lights on. TV in the bathroom mirror was good for a giggle. Rooftop coffee and tea was very welcome. Being points members we received extra treats.

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Helpful?
Thank melsmac1
Islamabad, Pakistan
Reviewed 1 week ago

The hotel is just a stone-throw distance from Union Square and surrounded by countless eating options. Check-in and check out were swift. Though we "naively" got "trapped" for the "notorious" presentation but honestly speaking it was not bad. An hour of presentation with a free breakfast for me and wife and a 75$ Amex card while our teenager daughter got...

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Helpful?
1Thank Dr_Babar_Khan
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time to share your experience at the Donatello. We are glad that had an enjoyable stay, and found our location to be convenient and our helpful staff to your satisfaction. We appreciate the lovely review and we hope to see you again on your next trip to San Francisco! Sincerely, Efrain Zarate

Reviewed 1 week ago

excellent location, 2 blocks from union square. Room big and nice. My room had a small kitchen with microwave, which helped a lot! Shower not so good... the only thing that makes my review not be "Excellent" Concierge very regardful We spent one night at hotel bar with live music + bottle of wine - very pleasant

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Helpful?
Thank Katia H
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear, Traveler, Thank you for sharing your experience at the Donatello. We are glad to read that your stay was pleasant and you had a wonderful time. The kitchenette is a nice amenity that most guest find very useful. We appreciate the lovely review and we hope to see you again on your next trip to San Francisco! Sincerely, Efrain...

Pearl River, Louisiana, United States
Reviewed 2 weeks ago

A very nice older property. Scheduled for a rehab in 2018. Very convenient to shopping, eateries and the Pier. A little noisy at night from all the street activity but not too much if you're tired from all the daytime running around.

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Helpful?
Thank Curtis O
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Curtis, Thank you very much for being our guests. We are glad that you enjoyed our convenient location which is ideal for shopping, dining, and seeing a play or musical. We appreciate the lovely review and we hope to see you again on your next trip to San Fransisco! Sincerely, Efrain Zarate

Cincinnati OH
Reviewed 2 weeks ago

As part of a timeshare property, you are offered to sit through a "breakfast presentation" where they pitch their timeshare program. I've never been to one of these presentations before, so I thought I'd go ahead and do it. My impression was that they could have done a better job at trying to win my business. The breakfast offered was...

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Helpful?
1Thank 1BigDaddy1
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience at the Donatello. We are glad to read that you had a good stay and that you found our convenient location, spacious rooms, and kitchenette to your satisfaction. We are a Timeshare company and we do invite all guests to ask if they would be interested in Vacation...

Monterey, CA
Reviewed 3 weeks ago

Lovely place, great location and spacious rooms... my favorite place to stay in San Francisco. About one block west of Union Square and just outside of Tenderloin, I stay here multiple times each year and enjoy it each time. Do note however that San Francisco's problem with street people is huge and is not improving. As a result, it is...

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Helpful?
2Thank Traveljunkie26
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for choosing the Donatello once again to make your visit to San Francisco a comfortable one. Were happy to hear that you enjoyed your time here, and were looking forward to hosting you again the next time you’re in town. Sincerely, Efrain Zarate

Wollongong
Reviewed 3 weeks ago

We stayed here in early December. The location is great , close to shopping with plenty of good restaurants close by. There was 3 of us in the room and still had room for our luggage to spread out. They have a very good concierge on the Top floor who will be happy to help with most tours or directions....

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Helpful?
1Thank fanbelt
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time to share your experience here at the Donatello. We do appreciate that you found our central location next to plenty of shopping, restaurants, and theaters to your satisfaction, especially our large rooms which are great for families. We are happy to hear that your stay here was a comfortable one. In order...

Oviedo, Florida
Reviewed 3 weeks ago

Stay here for our anniversary & the hotel sent a bottle of wine to our room for us! The staff was so friendly & helpful. Our room did not have the greatest view but that was okay. It was comfortable & clean. Loved being on the roof top terrace & enjoying the view at night. The spa area was always...

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Helpful?
Thank raye2349
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time to share your experience at the Donatello. We are glad to read that you had a good stay and that you found our convenient location and helpful staff to your satisfaction. We strive to give each guest the best possible experience, and we are happy to hear that you thoroughly enjoyed your...

Ayr, United Kingdom
Reviewed 3 weeks ago

Perfect location for exploring, chill out (top floor club and spa outstanding), and comfort. Would have to be very convinced that better value for money exits in this area for me to change this as my hotel of choice in San Francisco.

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Helpful?
Thank Ron E
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for staying at the Donatello. We are delighted to hear that you were able to enjoy our location providing close proximity to restaurants, shopping and public transportation, as well as the Club level on the 15th floor which provides a nice and quiet oasis for the hectic city life. Again we thank you for the lovely...

Sierra Foothills, California
Reviewed 4 weeks ago

The Donatello is a fine hotel one block from Union Square. The rooms are very spacious and comfortable with a king bed and a queen sofa bed. The rooms also have a refrigerator and a microwave. The rate is very reasonable, especially for an excellent hotel. When checking in, there will be an attempt to convince you to attend a...

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Helpful?
Thank RetSuptTraveler
Sarah S, Case Specialist, Owner Care at The Donatello, responded to this review

Thank you so much for sharing this feedback. I am glad to hear you enjoyed your room. We hope to see you again soon.

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 

Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Region: United States > California > San Francisco > Union Square
Price Range: $337 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#31 Green Hotel in San Francisco
#55 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Donatello staff and other travellers.
48 questions
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Questions? Get answers from The Donatello staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors would be quiter.”
 of 5 bubbles Dr_Babar_Khan, 14 Jan 2017 | Read review
“ask for a room on high floors ... very noisy in neighborhood”
 of 5 bubbles 370katiah, 9 Jan 2017 | Read review
“Take earplugs if staying over the weekend.”
 of 5 bubbles fanbelt, 1 Jan 2017 | Read review
“As a city hotel, views are not significant but quiet and very well serviced”
 of 5 bubbles RonE478, 27 Dec 2016 | Read review
“We had no choice. Don't know.”
  • View From 9th Floor Room
 of 5 bubbles rond446, 18 Dec 2016 | Read review
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