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JW Marriott San Francisco Union Square

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Traveller (707)
Room & Suite (533)
Dining (78)
Overview
  • Excellent45%
  • Very good37%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“union square”(479 reviews)
“shower stall”(18 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
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Additional information
Offers from JW Marriott San Francisco Union Square
Special Offer: Park & Stay
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Offers from JW Marriott San Francisco Union Square
Special Offer: Park & Stay
Hotel packages
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,954)
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1,797 results
Traveller rating
755
677
230
85
50
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LanguageEnglish
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755
677
230
85
50
Show reviews that mention
All reviewsthe concierge loungeunion squareshower stalljunior suitethird floorstreet noisehigh floorfitness centerbusiness tripluxury hotelrooms are nicecorner roomvalet parkingfew blocksking bedcable carpublic transportation
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1 - 5 of 1,797 reviews
Reviewed 2 days ago via mobile

Hotel feels outdated despite its recent renovations, staff is reluctantly helpful. Bed is great. Clean. Quiet. Great location. The executive breakfast leaves a lot to desire. I expected more from a supposed-to-be top of the line hotel.More

Thank Hildehund
Response from TeamMarriott, Manager at JW Marriott San Francisco Union SquareResponded yesterday

Dear Hildehund, We appreciate you choosing JW Marriott San Francisco Union Square. We are glad you liked our location and had an overall comfortable time with us. However, we want each of our guests to leave richer than when they arrived, but we are disappointed...More

Reviewed 3 days ago

We are platinum members and were really shocked by this JW. We had asked for a quiet room and if this was quiet, I would not want to see the other rooms! I understand the hotel is near Union Square, but I expected double pane...More

Thank Tara P
Response from TeamMarriott, Senior Rooms Operations Manager at JW Marriott San Francisco Union SquareResponded 2 days ago

Tara, We appreciate you staying at our hotel and sharing your concerns. We are passionate about providing warm, inspired service; therefore we want to extend our apologies for our lack of responsiveness to your needs regarding the noise disturbances and the inconvenience this caused you....More

Reviewed 1 week ago

Another stay at the Marriott Union Square. We stayed here a few years ago and had a great time so we decided to stay there again. First off, the location is perfect for sightseeing. Many attractions and restaurants are within walking distance. The hotel staff...More

Thank Robert L
Response from TeamMarriott, Manager at JW Marriott San Francisco Union SquareResponded 5 days ago

Dear Robert L, Thank you for returning to JW Marriott San Francisco Union Square. Situated in Union Square's thriving neighborhood, we offer our guests access to all the exciting attractions of San Francisco. We want our guests to leave well balanced and with replenished spirits,...More

Reviewed 1 week ago

We are a family of four and had booked two rooms at the JW Marriott in Union Square. The hotel location is fantastic, walking distance from Union square. The rooms are large and well appointed and we had access to the concierge lounge on the...More

Thank S K
Response from TeamMarriott, Manager at JW Marriott San Francisco Union SquareResponded 1 week ago

Dear S K, Thank you for being loyal to our brand and for taking the time to review JW Marriott San Francisco Union Square. It’s wonderful to know you found our location to be perfect for your plans and had a comfortable stay. However, we...More

Reviewed 1 week ago

For over a decade this was my home away from home while visiting SF. The last few years, things have begun to slide. The rooms aren't as well maintained, the concierge lounge has begun to resemble a chipotle on a fundraiser night and the staff...More

Thank Beth F
Response from TeamMarriott, Manager at JW Marriott San Francisco Union SquareResponded 1 week ago

Dear Beth F, We appreciate your loyalty to our hotel and providing valuable feedback about your stay. We want to provide enriching experiences for our guests, and we are disappointed that we did not meet this goal. We hope you will give us another opportunity...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$265 - US$661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Green Hotel in San Francisco
#37 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$265 - US$661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Green Hotel in San Francisco
#37 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (707)
Room & Suite (533)
Dining (78)
Amenities (58)
Business Centre & Event Rooms (5)
Nearby
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
...More
Questions & Answers
Ask a question
sheri723
31 May 2018|
AnswerShow all 5 answers
Response from Melanie L | Reviewed this property |
Yes, you sure can. The Marriott is very accommodating.
1
Vote
Sherylapple
19 March 2018|
AnswerShow all 3 answers
Response from John C | Reviewed this property |
Yes. Just call the hotel ahead of your arrival and make arrangements with the concierge for instructions.
2
Votes
MOMOF2B
8 February 2018|
AnswerShow all 3 answers
Response from sdgirl2011 | Reviewed this property |
Its closed on weekends. But they do have an excellent bar and restaurant in the registration level.
0
Votes
Room Tips
"Book a different hotel."
bethf276
2 million years ago
Read review
"Super quiet rooms!"
JonnyMoosh
2 million years ago
Read review
"17th Floor has great views especially with a corner view"
marysanford705
2 million years ago
Read review
"Higher floors have an incredible view of the city."
922gissellec
2 million years ago
Read review
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