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JW Marriott San Francisco Union Square

1,860 reviews
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Traveller (665)
Room & Suite (339)
Dining (76)
Overview
  • Excellent44%
  • Very good38%
  • Average12%
  • Poor4%
  • Terrible2%
Travellers talk about
“union square”(457 reviews)
“separate shower”(21 reviews)
Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4.0 Star Hotel
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,860)Write a Review
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Show reviews that mention
All reviewsthe concierge loungeunion squareseparate showershower stalljunior suitelobby barthird floorstreet noisefitness centerhigh floorbusiness tripluxury hotelcity viewrooms are nicevalet parkingcorner roombusiness center
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21 - 25 of 1,709 reviews
Reviewed 8 December 2017

We stayed here on business and after reading reviews of the remodeling noise, I was a bit concerned of the condition we might find the room and the noise level. We stayed on the 12th floor and did not have a noise issue at all....More

Thank Demi R
Reviewed 28 November 2017 via mobile

We had three nights here and it was very pleasant. Location is good and the staff were friendly. We did not eat or drink at the hotel but it looked like it is was popular, we had a busy schedule so did not really have...More

Thank Julian A
Reviewed 27 November 2017

We stayed here over the Thanksgiving holiday and had a wonderful stay! The hotel has just been renovated and it is beautiful! The rooms were bright and light and the bathrooms were spacious, great lighting and wonderful shower. We had a beautiful city view from...More

Thank Wandergirl55
Reviewed 20 November 2017

The JW Marriott is your average hotel - clean but the décor is tired and could use an upgrade. The air conditioner did not work very well in our room and the hotel could not fix it. Warning - the valet parking is super expensive....More

Thank Vicki M
Response from Greg L, Front Office Manager at JW Marriott San Francisco Union SquareResponded 22 November 2017

Dear Valued Customer, I appreciate you taking the time to give us feedback from your recent stay. I want to take this time to apologize about the air conditioner not working in your room, I have followed up with our maintenance team to ensure this...More

Reviewed 20 November 2017

JW is always great....but right now renovations are causing a bit of confusion and noise ...but the staff do their best to help...especially the front desk staff,,,Kyle & Binaci were very helpful on several occasions....the grill cheese sandwich should not be past up...best I have...More

1  Thank Bill92392
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$257 - US$603 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Green Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$257 - US$603 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Business Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Green Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (665)
Room & Suite (339)
Dining (76)
Hotel & Grounds (345)
Bathroom (133)
Business Centre & Event Rooms (5)
Nearby
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theatres in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
...More
Questions & Answers
Ask a question
Picchudog
30 December 2017|
Answer
Response from John C | Reviewed this property |
There is none, but they usually send you an email if you have a reservations a few days before the date of arrival. Just call the hotel directly and ask for the concierge.
1
Vote
Angela C
4 July 2017|
AnswerShow all 9 answers
Response from Sandykin1 | Reviewed this property |
Take BART from the airport to the Powell Station, exit to the north side of the station, walk one block west to Mason St. and walk up the hill to the hotel. The fare is $8.95 per person, one way. If you are hauling a lot of... More
2
Votes
Room Tips
"No need as most rooms will have more or less the same view."
Read review
"I think all rooms have views but upper floors are best - ask for a room that looks South or East"
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"Renovated rooms are the best. Great appointments!"
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"Higher floors have best views"
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