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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,718 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott San Francisco Union Square
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Showing 1,577: English reviews
London, United Kingdom
Reviewed 7 July 2014

I stayed at this hotel for only one night but it was an excellent experience. I received a very warm and courteous welcome from the front desk; the room was large and well appointed and the ironing board and iron came in useful, saving on a press of my suit. Although my room did not have a great view, the...

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Thank John W
Houston, Texas
Reviewed 7 July 2014

Great location, within walking distance to shopping, restaurants, etc. If you don't mind a little exercise you can walk to Chinatown, Little Italy and even Wharf area , but if you don't want the exercise the bus lines are close. We really enjoyed Sony Holland and her husband, they play in the bar/restaurant area several nites a week. The hotel...

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Thank Joseph B
Reviewed 6 July 2014

This is truly an outstanding hotel. It has a breathtaking few--inside the hotel--when you look down at the floors below--as well as a great view of the city on the upper floors. The concierge was friendly and helpful and they really made you feel welcome.

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Thank iLiveForVacay
Reviewed 6 July 2014

Have stayed twice in 6 months at this hotel for business. Clean, spacious room with place to work and relax. Gym is good and downstairs bar great for people watching. Right in Union Square, close to ferry building and convention center. Great choice to be right in the middle of everything.

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Thank Michele V
florida
Reviewed 5 July 2014

This is a city hotel in a great location just one block from Union Square. Many nearby restaurants, cafés, bars and shops. 21 floors with lobby, bar and restaurant on the third level. Several rooms for meetings and small business groups. Happy hours with live music Wednesday to Fridays are greet for a relaxing time with a glass of wine...

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Thank Fg82
Melbourne, Australia
Reviewed 5 July 2014 via mobile

This is a 5 star hotel no doubts about it. The quality of the rooms, the service, the amenities are all 5 stars. It is pricey but you are in Union Square - the only area to be if you are a tourists. Everything is pricey in this area. Work the internet and you will find yourself a better price....

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Thank RobCug67
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Cugno, Thank you for sharing your experience with the JW Marriott San Francisco Union Square. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Sincerely, NASSER MOBARAK...

Cave Creek, Arizona
Reviewed 5 July 2014

I stayed four days and this JW Marriott property and thoght the service was very good. The bartenders were mostly there when you needed a drink and did recommend great restaurants that were nearby, in case you did not want to eat aat the hotel. I am a Platinum Level Elite [Lifeltime] and have stayed 2.100 + nights at Marriott...

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Thank dAtagnan
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear dAtagnan, Thank you for sharing your experience with the JW Marriott San Francisco Union Square. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your...

Dubai, United Arab Emirates
Reviewed 3 July 2014

The hotel is perfectly located and the rooms are big and spacious but require some serious renovation (finishes, windows, doors, closets, carpet etc...) though the washrooms are modern and new. The price is very high for what it is, which doesn't come with even a breakfast. I wouldn't go back knowing there are many other newly built hotels in the...

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Thank Keidi71
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Keidi71 , Thank you for your input and choosing the JW Marriott San Francisco Union Square. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me. Sincerely, Nasser...

Stittsville, Canada
Reviewed 3 July 2014

I stayed at the JW Marriott with seven other co-workers during the Oracle OpenWorld conference, and will ensure that we stay there again next year. The hotel's location is very convenient for both the Moscone Center as well as the financial district, being a block away from Union Square. It also has an appealing architectural layout, with a hollow core...

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Thank Jeff R
Visalia, California
Reviewed 30 June 2014

Our stay was great. The service and welcoming, helpful attitude of the staff make this a wonderful place to stay. Our stay started with a minor difficulty which was quickly taken care of by Colleen at the reception area. When we got to our room we found a chilled bottle of good champagne and a bowl of chocolate covered strawberries...

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1Thank mfulmer95

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: $357 - $952 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
 of 5 bubbles LinKo254, 23 Feb 2017 | Read review
“It's a square building, I suppose the more quiet of the four streets you look down on?”
  • GREAT bathroom!
  • Entry into guestroom
  • King-size bed
 of 5 bubbles TravSD, 23 Feb 2017 | Read review
“I asked for a room away from the elevators which was great; but I heard trucks and street noise in the early morning hours.”
 of 5 bubbles samsonandriley, 19 Feb 2017 | Read review
“high floor a must, corner room if lucky for extra windows/views.”
 of 5 bubbles ADT-NJ, 7 Feb 2017 | Read review
“Ask for a higher room as windows are not double glazed.”
  • View into Lobby from Lift Lobby on the 11th Floor
 of 5 bubbles Nickwaddick, 27 Jan 2017 | Read review
5 of 5