We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott San Francisco Union Square

JW MarriottUS$239*
View Deal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
JW Marriott San Francisco Union Square
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,743 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for JW Marriott San Francisco Union Square
See the most recent reviews
Showing 1,601: English reviews
Longmont, Colorado
Reviewed 3 June 2014

We arrived earlier than expected and the hotel graciously allowed an early check in of 12:00 noon which was extremely helpful. The hotel is just beautiful, and the photos on line really do not do it justice, especially beautiful lobby at night. The concierge managed to get us last minute dinner reservations to a great restaurant in the Union Square...

 Report
Helpful?
Thank BabsKus
Bengaluru, India
Reviewed 31 May 2014

Very close to the cbd, this hotel is convenient for business travellers. Its easy to hire taxis and use the public transport near the hotel. The breakfast spread had lots of options and food is tasty. The hotel staff were helpful during my stay. They have fast internet access which was very useful for me to log into my work...

 Report
Helpful?
1Thank Business_Exec45
Oslo, Norway
Reviewed 30 May 2014

Stayed here for two nights before flying on to Hawaii. The location of the hotel is smack in the center! Easy to get around from there and see the other parts of the city. The service provided from the staff was some of the best I've experienced during my travels. They helped with everything you needed, and always with a...

 Report
Helpful?
1Thank honlas
Estes Park, Colorado
Reviewed 28 May 2014

Even before the day of our arrival the staff was friendly and helpful over the phone. When we did check in that same friendly, helpful attitude shined through. Food is a bit pricey but it's that way all over the San Fran area. We decided to utilize public transportation instead of renting a car, it is close to the hotel...

 Report
Helpful?
Thank Heidi S
Reviewed 28 May 2014 via mobile

we arrived earlier here in san fo so we dont have any booking at any hotel here, gladfully at 1 am we saw jw marriot mason and we approac the staff and they attended our needs , we are four with my two kids and my wife with me. room was wonderful , only regret is we stayed for 1...

 Report
Helpful?
Thank danilogeneroso
Honolulu, Hawaii
Reviewed 28 May 2014

The location of the JW Marriott being so close to Union Square provides the ideal base for a trip to SF. We loved the fact that you could walk over and catch the Cable Car down to do the touristy stuff at Fisherman's Wharf. There's a lot of independent shops and cool restaurants in the area and also a Westgate...

 Report
Helpful?
Thank HuggyBearHonolulu
San Francisco
Reviewed 26 May 2014

Positive: The staff here is excellent. The front desk gets the visit off to a good start and the general manager is amazing. Everyone is friendly, professional, and genuinely wants you to have a nice stay. They go out of their way to help, which is admirable given how busy this location can be. Neutral: The rooms are nice. Not...

 Report
Helpful?
1Thank SFOPhD
whitehorse
Reviewed 26 May 2014

We just spent 5 days at the JW Marriott, and had wonderful experience in the hotel. The staff were all super friendly, from the valet, to the front desk (who gave our baby a little stuffed animal- so thoughtful) to the restaurant staff. We ate several dinners and breakfasts during out stay, and the servers were always friendly, prompt and...

 Report
Helpful?
Thank deppypung
alex9297, Director of Hotel Operations at JW Marriott San Francisco Union Square, responded to this review

Dear Deppypung, Dear Mr.Ms, Thank you for taking time to give us your feedback in regards to your recent stay with us at the JW Marriott San Francisco. I thank you for bringing the pillow matter to our attention. I have discussed your comments and experience with the Operations Team so we can avoid such circumstances in the future. I...

Irvine, California
Reviewed 25 May 2014

We stayed here for 6 nights in April 2014 and loved it. The service was just excellent not very common in the US chain hotels. Right from the bell desk to room service, it is above par. I was surprised how they could remember you by name when you checked in and out of the hotel. We were upgraded to...

 Report
Helpful?
Thank paulrupesh
London
Reviewed 21 May 2014

Only good not great because it still has only single glazing and when windy and cold outside you notice it and the noise kept us awake at times. Otherwise really really excellent, well equipped rooms and staff. Food good - not wildly sophisticated but you can go to so many local places. Union Square one short block away with all...

 Report
Helpful?
Thank Neil018

766 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (475)
Viewed
Hotel & Grounds (74)
Viewed
Bathroom (84)
Viewed
Room/Suite (116)
Viewed
View from Room (47)
Viewed
Dining (9)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (143)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (255)
Viewed
Amenities (58)
Viewed
Double Deluxe (9)
Viewed
Executive Room (13)
Viewed
Junior Suite (13)
Viewed
Dining (25)
Viewed
Standard Room (74)
Viewed
The Hotel (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (36)
Viewed
Hotel & Grounds (9)
Viewed
Business Centre/Function Rooms (2)
Viewed
Room/Suite (16)
Viewed
Dining (4)
Viewed
Other (5)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these San Francisco hotels
Union Square
San Francisco Marriott Union Square
Union Square
Grand Hyatt San Francisco
Grand Hyatt San Francisco
#38 of 227 in San Francisco
4,409 reviews
Union Square
The Westin St. Francis San Francisco on Union Square
Show Prices
Show Prices
Show Prices
SoMa
San Francisco Marriott Marquis
San Francisco Marriott Marquis
#33 of 227 in San Francisco
4,554 reviews
Union Square
Taj Campton Place
Taj Campton Place
#7 of 227 in San Francisco
1,098 reviews
Union Square
Hotel Nikko San Francisco
Hotel Nikko San Francisco
#36 of 227 in San Francisco
3,548 reviews
Show Prices
Show Prices
Show Prices

Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: $338 - $814 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Hotwire, Despegar.com, Priceline, Cancelon, Booking.com, Travelocity, TripOnline SA and HotelQuickly so you can book your JW Marriott San Francisco Union Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms at the upper floors provide a good view.”
600shyams, 22 Apr 2017 | Read review
“higher floors will of course give you a better view of the city square”
MissTabbs, 15 Apr 2017 | Read review
“If you have to stay here ask for a room or suite on a higher floor and in a corner. Nice views and plenty of sunshine.”
Linds595, 20 Mar 2017 | Read review
“We've stayed here at least 6 times and never had a bad room.”
Kristinkae, 13 Mar 2017 | Read review
“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
LinKo254, 23 Feb 2017 | Read review
5 of 5
JW Marriott
US$239* /night
View Deal
CancelonUS$267
Despegar.comUS$239
PricelineUS$239
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates