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Hotel Vertigo

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Hotel Vertigo
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1,272 Reviews from our TripAdvisor Community

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Showing 791: English reviews
Lakewood Ranch, Florida
Reviewed 3 days ago NEW

We had a great stay at Hotel Vertigo. The hotel is old but has been completely updated. It got a funky makeover but it hasn't lost it's charm. The room was spacious, clean and comfortable. The location is on the edge of a questionable area but also very close to many attractions. There are many restaurants and stores right around...

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Helpful?
Thank lindsey_barrett3
Reviewed 1 week ago

Firstly the good points. The hotel is designed as an homage to Hitchcock's iconic SF-set film, with the film playing on a loop on TV in reception and the iconic stairwell something every visitor will want to photograph. It's also cheap and cheerful if you need a relatively central place to stay in the city. Staff were also friendly and...

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Helpful?
Thank James V
HaiyiHotelsSF, Manager at Hotel Vertigo, responded to this review

Dear James V, We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that you enjoyed our accommodations as well as the hospitality of our staff. We hope to have the opportunity to welcome you back again! Best regards, Nick Haiyi Hotels | San...

Reviewed 1 week ago

The Hotel Vertigo's staff was very friendly. The hotel itself is somewhat dated, however I think that's the style they're going for. The room was clean, and the hotel was easy to find. I read other reviews and personally believe they were far too picky for their budget. San Francisco is very expensive so don't plan on getting a hotel...

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Helpful?
1Thank Sean B
HaiyiHotelsSF, Manager at Hotel Vertigo, responded to this review

Dear Sean B, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the accommodations and service of our team during your stay. We look forward to welcoming you back on your next visit. Best regards, Nick Haiyi...

Reviewed 2 weeks ago via mobile

The hotel is a bit "long in the tooth", but rooms are OK, with comfortable bed and bedding. WiFi was practically non-existent in room, and unexpectedly slow even in lobby. (The AT&T cellphone coverage in the area is also very spotty). Not a good location if you conduct business from the hotel, so hence only 2 stars.

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Helpful?
1Thank Peer M
HaiyiHotelsSF, Manager at Hotel Vertigo, responded to this review

Dear Peer M, We sincerely appreciate your business and are sorry to hear there were some issues during this recent stay. If you could please reach out to me directly at jgonzalez@haiyi-hotels.com so I may obtain the room you occupied and follow up with your feedback. I sincerely hope that someday we can have another opportunity to welcome you back!...

Burnham, United Kingdom
Reviewed 2 weeks ago

Spent 5 nights here and everything was fine. Nice reception staff, always cheerful and ready to answer any questions or help with finding a corkscrew! Room was plenty big enough, loved the shower. Walk in wardrobe with a safe. Coffee machine in room but they have coffee available in reception each morning so it was nice to pop down and...

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Helpful?
2Thank Tracy L
HaiyiHotelsSF, Manager at Hotel Vertigo, responded to this review

Dear Tracy L, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the accommodations and service of our team during your stay. We hope to welcome you back to San Francisco on your next visit. Best regards,...

Sydney, Australia
Reviewed 3 weeks ago

The Vertigo was recommended by a work colleague, and I'd do the same. Modernised hotel with distinctive decor, friendly staff, decent sized rooms and a good location - an easy walk from Union Square but far enough away to feel like a neighbourhood. Comfortable bed, well-stocked bathroom, all the essentials. Only thing missing was a minibar/bar fridge but plenty of...

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Helpful?
2Thank SeriousFrolic
HaiyiHotelsSF, Manager at Hotel Vertigo, responded to this review

Dear SeriousFrolic, We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that you enjoyed our accommodations as well as the hospitality of our staff. We hope to welcome you back on your next trip to San Francisco, thanks again! Best regards, Nick Haiyi...

Silver City, New Mexico
Reviewed 17 January 2017 via mobile

Nice location for walking to Union square, Chinatown, and to the wharf. Lots of diverse restaurants close by, different price ranges. Very helpful front desk staff. Plenty of ubers in the area. Hotel is historic because of its cameo in the movie vertigo, so it is quite old. It is nicely kept up and the rooms were very clean. Bathrooms...

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Helpful?
1Thank cpmnp
HaiyiHotelsSF, Manager at Hotel Vertigo, responded to this review

Dear cpmnp, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations and service of our team during your stay. We hope to welcome you back to San Francisco on your...

Milan, Italy
Reviewed 16 January 2017

Booked this hotel through Tablet Hotels, who used to be a trustworthy source of good hotels. The staff was unfriendly, the room was old and smelled funny. The bed and linens were cheap. Their internet connection was a joke, slower than a 56K modem.

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2Thank 287gibili
Jaime G, General Manager at Hotel Vertigo, responded to this review

Dear 287gibili, We sincerely appreciate your business and are sorry to hear there were some issues during this recent stay. If you could please reach out to me directly at jgonzalez@haiyi-hotels.com so I may obtain the room you occupied and follow up with your feedback. As our previous high mark reviews state we have a good reputation for high customer...

Reviewed 13 January 2017 via mobile

The good fortune on Vertigo from JPM Health enables market based price gouging. But this one makes me dizzy. You would think that for the premiums the hotel received it could respond in some way from a service level. The friendly desk attendants all seem in some type of guided fog about the bare bones internet bandwidth. Signal ranged between...

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Helpful?
1Thank Rick B
Jaime G, General Manager at Hotel Vertigo, responded to this review

Rick B, When reading reviews like yours, I always seek to understand how we let such frustration slip by past check-out. In your case, I apologize for the "bleak and non-existent" wi-fi and the fitness center that had not been completed during your stay. We currently have our IT director on site resolving our dead spot issues by adding more...

Cambridge, MA
Reviewed 10 January 2017

The location was fine - it's a hilly 20 minute walk to the convention center, which is fine by me. Service was friendly and as helpful as they could be. Room was big enough and clean. BUT. The walls are paper thin. I could hear both sides of a phone conversation in the next room, and every word that was...

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Helpful?
1Thank Heelzebub
HaiyiHotelsSF, Manager at Hotel Vertigo, responded to this review

Dear Heelzebub, Thank you for your recent review of our hotel. I am pleased to hear that you enjoyed our accommodations during your stay with us but I do sincerely apologize about the frustrations you experienced with our internet service. Your feedback will certainly be immediately shared with our Hotel Manager, Jaime, to address this issue with our service provider....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Hotel Vertigo is a 102-room boutique hotel that is renowned for its simplicity and admired for its unique character. Recently renovated, this non-smoking hotel playfully feeds off the Hitchcock's classic movie, "Vertigo." With rich wood furnishings highlighted with cream and orange accents, it is well suited for vacationers, families, and business travellers alike.Situated in the lower Nob Hill pocket of downtown San Francisco, the convenient location provides easy access to many of the city's top attractions and destinations. Just steps away from Cable Cars, Union Square and the major shopping and theater districts. ... more   less 

Additional Information about Hotel Vertigo

Address: 940 Sutter Street, San Francisco, CA 94109-6025 (Formerly York Hotel)
Region: United States > California > San Francisco
Price Range: $220 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Vertigo 3.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Vertigo Hotel San Francisco
York Hotel San Francisco
Hotel Style:
#58 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Vertigo staff and other travellers.
22 questions
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Gaithersburg
Muncie, Indiana
Kuala Lumpur, Malaysia
2 months ago

See all questions (22)

Questions? Get answers from Hotel Vertigo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“311 was a good room which faced the inner courtyard.”
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“If you want a room with an opening window to let fresh air in, ask for one at the back. Rooms facing Sutter St, window couldn't be opened”
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