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We were impressed walking into the hotel—it was clean and new and the staff was welcoming. Our room was nice, although housekeeping had failed to clean the bathroom floor from the previous guest, as there was some hair on the floor. (Housekeeping only rectified this...More
We pulled into the hotel amid a snow storm. The hotel was short on staff due to the storm. You couldn't tell by any of the service. Our room wasn't ready yet but, Robin the manager and her front desk staff took great care of...More
1 Thank Pirateskully
Response from avladsalesadm, Manager at Hilton Garden Inn Asheville DowntownResponded 26 January 2018
Thank you for taking a moment to share your experience. I am happy to hear you found the rooftop bar and the helpfulness of the staff to your liking. It was a pleasure having you as our guests. We look forward to welcoming you back...More
We were in town for a conference at a much more expensive hotel. This was $150 less than that property and the shuttle took us right there. That made the trip cheap enough to bring the family along. We had a memorable first time in...More
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Stayed here over Memorial Day weekend for a wedding. The hotel is a 4 minute walk to the heart of downtown, very easy to get to, convenient and secure parking for a fee is available. As soon as you walk into the lobby you are...More
The front desk check in was friendly & nice. This hotel is the BEST Hilton Garden Inn that we have ever stayed in. The hotel is new and very large. They have a shuttle that will take you to different places in the downtown. We...More
Response from Margaret M | Reviewed this property |
It is not different. We received two breakfast vouchers, too. They do not have a buffet/omelet station like many other HGI. They have a hotel restaurant where you can redeem the vouchers. I think the value per voucher was... More
It is not different. We received two breakfast vouchers, too. They do not have a buffet/omelet station like many other HGI. They have a hotel restaurant where you can redeem the vouchers. I think the value per voucher was around $11 which is plenty. The restaurant is amazing and everything we ordered was top notch. Big portions. We traveled with my sister's family and there was 7 of us. We ordered a variety of food every morning and it was all amazing. Get your free coffee in the lobby on your way into the restaurant so you don't have to pay for it inside the restaurant. Have fun! Great hotel!