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Comfort Inn Biltmore West

15 Crowell Rd, Asheville, NC 28806-1143
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (37)
Panoramas (8)
Room & Suite (112)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 07/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Comfort Inn Biltmore West
Updated 07/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#28 of 84 hotels in Asheville
Located just minutes from the Biltmore Estate and Historic Downtown Asheville. Close to Blue Ridge Parkway, UNCA, WNC Ag. Center and Asheville Airport. We are in close proximity to everything around Asheville and the beautiful Western Carolina Mountains. Several restaurants, movie theaters, local breweries, music venues and shopping centers can be found in the surrounding area. Within walking distance to IHOP, Applebees and Cracker Barrel restaurant. Business travelers will appreciate conveniences like the on-site business center and access to copy and fax services. Every room also has spacious work desks and free high speed wi-fi. All rooms offer great value and include fridge, microwave, coffee maker, hair dryer, iron and ironing board, full HD LCD TV's with HBO. Our rooms have 1 king bed or 2 queen beds, king suites available. We also have handicap accessible king rooms. On-site fitness center, guest laundry and seasonal outdoor pool.Rate includes free hot breakfast.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
430Reviews5Q+A59Room tips
Traveller rating
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Popular mentions
DW9807 wrote a review Sep 2021
Loami, Illinois9 contributions6 helpful votes
Hotel was clean and loved having the balcony to sit outside (even though we overlooked the parking lot). It was nice to be able to let the breeze in amd sit outside. Easy access to highway to get in amd off
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Date of stay: September 2021Trip type: Travelled as a couple
John M wrote a review Jul 2021
Chesapeake, Virginia65 contributions28 helpful votes
hotel advertises a free HOT BREAKFAST. That did not happen when I stayed. Front desk staff said they did not have the staff to fix a hot breakfast. Another staff member tried to blame it on Covid. Nobody in this part of NC is practicing social distancing. Hotel showing some age also. Front desk staff not friendly.
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Date of stay: July 2021
Sleep Quality
Room Tip: Don't plan on getting a hot breakfast. Room 301 has an older a/c that cycles a lot and...
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1 Helpful vote
Response from Bridgette P, Guest Services / Front Office at Comfort Inn Biltmore West
Responded 21 Jul 2021
Dear John, It has come to our attention that you were not satisfied with your recent stay with us. We would like to apologize as a staff for failing to meet your expectations. We want to bring every guest the best in hospitality, and will use your commentary to strive toward that goal. Upon your check-in, when you were advised that currently, though Choice Hotels is only currently requiring hot coffee and a breakfast pastry, we are offering that along with fresh fruit, cereal, hot oatmeal, yogurt, and fresh fruit, you did express your frustrations at this. The following morning, you did also express this with our long-time manager. Taking a look at our website, we were able to locate this notice on Choice's main website that we advised you of the day of your departure: “Hotel Alert: Some hotel features and amenities may be modified or unavailable due to COVID-19. Mask requirements can vary based on state and local regulations. For more information, please call your hotel directly.” We hope this clears up any misunderstandings. We want all our guests to feel valued and important, and we would have been more than happy to work something out with you and make sure you had the best stay possible, and were pleased with your stay upon check out. However, our staff members are working multiple positions right now; the manager you spoke with that morning and the owners included. Every hotel is short-staffed at this current time, and patience and kindness goes a long way. We will always do what we can to ensure our guests enjoy their stay, though we ask that our guests have patience with us as we work hard to ensure our guests the very best in comfort. Thank you, and have a nice day. Bridgette Guest Relations Manager Comfort Inn Biltmore West Asheville, NC 28806
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Brookea83 wrote a review Jun 2021
12 contributions4 helpful votes
So I had to pick a hotel to stay in to rest before continuing my family vacation and I booked here. I went in the restroom to take a shower to freshen up and not only did the bathroom door not shut and lock but there was a nasty pubic hair on the side of the bath tub! I saw it prior to getting undressed and running my shower water! Needless to say, that indicates to me that they either did not clean the tub after the last guest or they did a super crappy job! I am disgusted to say the least!
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Date of stay: June 2021Trip type: Travelled with family
1 Helpful vote
Jason wrote a review Mar 2021
Cincinnati, Ohio2 contributions
My gf and I recently visited Asheville and we chose to stay at the comfort inn Biltmore west. This hotel is very clean and covid safe! I really liked that the staff went above and beyond to make our stay more accommodating! The hotel looked like it was renovated recently and it has a very welcoming lobby. The rooms are spacious and the beds are very comfortable unlike other hotels I’ve used in the past. Great location..easy to get to everything that Asheville has to offer but not so close that you are dealing with traffic every time you leave the hotel. The downtown hotels all charge for parking and WiFi but it’s free at comfort inn biltmore. We will definitely be coming back! Thanks, Jason!
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Date of stay: February 2021Trip type: Travelled as a couple
Thomas D wrote a review Mar 2021
94 contributions39 helpful votes
We’ve used this hotel several times over the years , but this year we were very disappointed. Not only with the hotel itself, looking a little rundown, but the breakfast . We realize COVID is a issue, but the lack of options were so poor. They had packages os instant oatmeal, a muffin, and something they called protein bars, that had 46 carbs, 260 calories, and apples. Really!! Where is the yogurt, oranges, bananas, cold cereal, milk cartons, and maybe boiled eggs. Won’t return
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Date of stay: March 2021
1 Helpful vote
Response from Bridgette P, Guest Services / Front Office at Comfort Inn Biltmore West
Responded 5 Mar 2021
Dear Thomas, We appreciate you taking the time to reach out and to let us know about your recent stay. During COVID, our breakfast had to be closed due to statewide and county regulations in order to keep both our staff and our guests safe. During this time, we've offered what most hotels in our area offer; fresh fruit, oatmeal, muffins or oatmeal bars, and fresh hot coffee each morning. We've also had yogurt available upon request. However, we have never offered protein bars; I believe this must be the oatmeal bars we've been offering! We understand the frustration, but please know our breakfast will be fully operational as soon as it's safe to do so, and we also hope this clears up any misunderstandings! We hope you'll stay with us again in the future, as we are always happy to have you. Take care.
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US$86 - US$195 (Based on Average Rates for a Standard Room)
comfort inn west hotel asheville, comfort inn asheville, asheville comfort inn
United StatesNorth CarolinaNorth Carolina MountainsAsheville
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Frequently Asked Questions about Comfort Inn Biltmore West
What are some of the property amenities at Comfort Inn Biltmore West?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn Biltmore West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn Biltmore West?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Inn Biltmore West?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn Biltmore West?
Conveniently located restaurants include FATZ, Cracker Barrel, and El Chapala Mexican Restaurant.
Are there opportunities to exercise at Comfort Inn Biltmore West?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Inn Biltmore West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Comfort Inn Biltmore West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Comfort Inn Biltmore West offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Comfort Inn Biltmore West?
Many travellers enjoy visiting Historic Cotton Mill Studios (6.9 km).
Is Comfort Inn Biltmore West accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.