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Fairfield Inn & Suites Asheville South/Biltmore Square

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Fairfield Inn & Suites Asheville South\/Biltmore Square
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258 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Asheville South/Biltmore Square
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Showing 257: English reviews
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 August 2015 via mobile

I stayed here with my sons (3 and 11) while dropping off older son at camp in Brevard. The property is grouped with other hotels off the highway near the outlet shops. The staff were all nice and pleasant. No real stand outs. The layout of the place is kind of weird. It's ok once you realize where your room... More 

Thank bridges c
Kim R, General Manager at Fairfield Inn & Suites Asheville South/Biltmore Square, responded to this review

Thank you for sharing your experience here at the Fairfield Inn and Suites by Marriott. I do apologize for your room not meeting your expectations. Our hotel and staff strive to make each guests stay as comfortable as possible. Please let me know when you come back to Asheville and I will personally make sure your stay is more what... More 

Winter Haven
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 July 2015

This property met the usual high standards for a motel in the Fairfield category. Very large double room, comfortable beds, clean, well-appointed bath. Excellent breakfast with numerous offerings, clean, pleasant eating area. Courteous front desk staff. Location not quite as close to the Biltmore Estate as I thought but easy to get there once I figured out the route. Very,... More 

Thank smurfdb
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2015

I have asthma and I always call ahead and ask for certain cleaning instructions. They were very helpful. Woman at the desk also went out of her way to get me more of a certain type of pillow. I would stay here again.

Thank divadi17
Atlanta, Georgia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 July 2015

Took us one hour to get into a room after first arriving. Hallways were almost impassable due to replacement mattresses blocking halls. My 67 year old husband had to maneuver a fully loaded luggage cart first to a room on 4th floor that was being worked on and couldn't be occupied. Upon returning to front desk, we were told that... More 

Thank GAbarbara
Kim R, General Manager at Fairfield Inn & Suites Asheville South/Biltmore Square, responded to this review

GAbarbara -I am so sorry for the poor experience you had while staying here at the Fairfield Inn & Suites. We value your comments, we have taken all of your thoughts and concerns in consideration, and we will do our best to correct the issues mentioned in your review. I hope you will consider staying with us in the future. More 

Orlando, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2015

Stayed here for 4 nights on leisure vacation. Went in room reading lights over bed did not work told the desk they said none work in the hotel anymore.??? Looked like there was supposed to be something hung over the bed by seeing the screw holes in the wall but nothing was there. The King bed was so close to... More 

Thank Kevin K
Kim R, General Manager at Fairfield Inn & Suites Asheville South/Biltmore Square, responded to this review

Kevin K- I would like to apologize for the negative experience you had at our hotel. I have noted your comments and addressed them with my Staff. We of course always try our best to meet all Marriott standards. Thank you for comments we will definitely use them to improve. More 

Waunakee, Wisconsin
Level Contributor
130 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 July 2015 via mobile

This property does not have rooms with two queen beds and traveling with my husband; we can not easily sleep in a double bed. Our daughter had the other bed. I should have paid more attention when I booked the room so it is my fault. The only solution was to get two rooms and the price for this property... More 

Thank copygirl
Kim R, General Manager at Fairfield Inn & Suites Asheville South/Biltmore Square, responded to this review

Copygirl - Thank you for choosing the Fairfield Inn & Suites. I am happy to announce that we have replaced all of our double beds with queen beds. The beds were replaced only days after your stay. I apologize that you did not get to experience our new mattresses, as well as the wonderful local restaurants conveniently located near us.... More 

Saginaw, MI
Level Contributor
157 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 13 July 2015

I had several concerns regarding this visit which I shared via email to Marriott, and in a survey, and have had no response after 6 weeks. This does not reflect well on the management. The issues I encountered included: No bed linens provided in the room for the sofa bed as a routine, not an exception Definitely unacceptable breakfast offerings,... More 

3 Thank janet48603
McMinnville, Tennessee
1 review
Reviewed 13 July 2015

It was an okay stay. The pool is the smallest pool I have ever seen. And, the first TV in the suite we stayed in didn't work at all. The one in the bedroom did. So, all the kids piled on our bed and watched tv. It would have been nice if they could have watched theirs and we could... More 

Thank justthe6ofus2015
Level Contributor
192 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 July 2015

We like road trips and are Marriott Reward Members, so we stay at a variety of Marriotts. They are usually a little higher end than other chains, but not here. When I walked into the room, the bed was wrinkled and poorly made. When I opened it up, It looked slept in. I like to make coffee in the room... More 

Thank tnelchou
Kim R, General Manager at Fairfield Inn & Suites Asheville South/Biltmore Square, responded to this review

Thank you for taking the time to provide your feedback during your visit with the Fairfield Inn & Suites Asheville. I apologize that your recent stay was not satisfactory and I appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. As a gesture of our good will, we would... More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2015 via mobile

We've been staying at a lot of Fairfield Inns during our road trip. This was one was inferior to others. Crumbs in the corners, no bedskirt, undercooked eggs and sausage for breakfast, and yucky coffee. We were surprised.

Thank Melanie S
Kim R, General Manager at Fairfield Inn & Suites Asheville South/Biltmore Square, responded to this review

Melanie S, Thank you for your recent review, I am sorry that you had a negative experience during your stay. We will use your comments to improve in the future and I hope you will give us the opportunity to serve you in the future. More 

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Hotel & Grounds (4)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Asheville South/Biltmore Square

Address: 11 Rocky Ridge Rd, Asheville, NC 28806-2224 (Formerly Wingate Inn)
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $149 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Asheville South/Biltmore Square 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn Asheville South Hotel Asheville
Fairfield Asheville
Asheville Fairfield Inn
Hotel Style:
#4 Green Hotel in Asheville
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Asheville South/Biltmore Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the closer you are to the elevator the louder your room will be”
 of 5 bubbles AllyH726, 20 Oct 2016 | Read review
“If the room smells, try another one before you settle in...”
 of 5 bubbles Tomsak1, 19 Oct 2016 | Read review
“Stay elsewhere!”
 of 5 bubbles 362ericb, 5 Oct 2016 | Read review
“Top floor rooms are very quiet.”
 of 5 bubbles peggys956, 8 Sep 2016 | Read review
“Third floor extremely quiet!!”
 of 5 bubbles 645millief, 25 Aug 2016 | Read review
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