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Courtyard Asheville

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Courtyard Asheville
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219 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Cincinnati, Ohio
Reviewed 2 days ago NEWvia mobile

We stayed at the courtyard in Asheville for 1 night, passing through on a road trip. The hotel it self was nice. The lobby is updated and the rooms are clean and spacious. What made our experience 5 stars the front desk associate. I believe her name is Laurel. She is so sweet and accommodating. When we arrived she asked...

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Helpful?
Thank simoneal3
Durham, North Carolina
Reviewed 6 days ago NEW

Stay Report 12/2-12/3: Location: The hotel is located off Tunnel Road and I-240 about two miles from Downtown Asheville and three miles from the Biltmore Estate. If you're coming from AVL it's a fairly long drive at 17.5 miles. Uber is easy to use so you can use this hotel as your base of operations for the area even without...

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Thank Sal_Paradise767
Richmond, Virginia
Reviewed 1 week ago

You can save money for sure staying here vs right downtown, and it's a really easy less than 5 min drive to downtown (and parking is easy). the hotel is showing its age, but the rooms were very clean. no free breakfast. bathroom sink is separate from shower/toilet, with no door, so will wake up the rest of the room...

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Helpful?
Thank virginiahome64
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear virginiahome, Thank you so much for your wonderful comments, I'm so glad that you enjoyed your stay with us and all of the positives that you pointed out about our hotel. We may not be the newest hotel or the most recently renovated, however, we strive to be the friendlist and the cleanest hotel. Thank you for noticing and...

Reviewed 2 weeks ago via mobile

This hotel offers good prices for Asheville. On the other hand the rooms need updating and the in wall air conditioning system is noisy. The rooms are also small. On the plus side the hotel is far off the road and very quiet. Free parking is available very close to the entrance. The courtyard brand is usually a very good...

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Helpful?
Thank drl_smit-may
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

First and foremost, thank you so much for taking the time to respond. We are pleased to let you know that within a year we will doing a complete renovation. We appreciate you staying with us and we hope that when you make it back to Asheville, you choose to stay with us again! Thanks so much!

Hendersonville, North Carolina
Reviewed 3 weeks ago via mobile

This is really nice hotel...would have rated it higher if they have remembered to provide me my wake up call..but over all very nice and I would give them another shot at providing me a room...clean, nice front desk, nice market place, nice out side really like the fire area..

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Helpful?
Thank SeaRay52SB
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you so much for sharing your experience with us! We certainly appreciate all of the compliments and I can assure you that we will be evaluating our wake up procedures to figure out what happened so we can correct it moving forward. Once again, thank you so much and I hope that you have a happy happy holiday.

Reviewed 2 November 2016 via mobile

My husband and I went away for the weekend to Asheville to celebrate his Birthday. The suite exceeded our expectations. Giant jacuzzi in the room with windows that could be opened to watch TV while relaxing. The suite was very clean and the sitting area was nice to relax in as well.

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Helpful?
Thank Jen G
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear Jen G, Thank you so much for your wonderful compliments of our hotel! We are so glad we could be a part of your memories and that your husband had a great birthday! We look forward to serving you again in the future!

Bonita Springs
Reviewed 13 October 2016

Nice hotel, but room rate of $190 is too high for a Courtyard that needs a face-lift. At least at Fairfield you get complementary breakfast. This Courtyard doesn't even have complementary coffee. But they will happily sell you a Starbucks Grande for $3.50!

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Helpful?
1Thank Paul L
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you for taking the time to share your experience at our hotel! We are looking forward to our renovation in just a little over a year to get the facelift! We sincerely hope that our customer service wowed you and that you will consider staying with us again when your travels bring you back to Asheville!

McLean, Virginia, USA
Reviewed 19 September 2016

I stay at a lot of hotels in the Marriott family. You can usually rely on them to be reasonably updated and professionally run. The staff at the hotel was polite and responsive, the issue I had was that the rooms felt stale. The beds were clean and comfortable (single most important factor for me). The pull handle for the...

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Helpful?
2Thank BairdWallace
Christina H, General Manager at Courtyard Asheville, responded to this review

Dear BairdWallace, Thank you so much for sharing your experience with us. It truly is our guests' feedback that help us continually target our areas of improvement. I am happy to hear that our staff was polite and responsive, I will be sure to pass those compliments along. Also, I wanted to apologize for the condition of the rooms, however,...

Raleigh, North Carolina
Reviewed 19 September 2016

I really don't write negative reviews, but this one is definitely not positive. I have stayed at 1-5 star hotels all over the world and there are a few things that are a must that make me want to return. Did I get a good night sleep, was the room clean, and were there any issues. Let me start with...

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Helpful?
1Thank Michael S
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear Michael S, Thank you for taking the time to share your hotel and we will agree with you that yes, we are an older hotel. However, we are looking forward to our renovation in one year that will give us the new look. In the meantime, I'm glad you mentioned the cleanliness. We strive to be the cleanest and...

Cape Cod MA
Reviewed 5 September 2016 via mobile

Although pictures posted here all seem ok this is not what I experienced. This hotel is not up to Marriott standards and may be a franchise so that may explain that. Wish there was a way to determine this before booking! Although conveniently located off the highway and an easy drive into Asheville, This property is tired and in need...

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Helpful?
1Thank LifesAnAdventure216
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear Lifesanadventure, First and foremost, I want to apologize sincerely for the experience that you had during your most recent stay. I will stay that we have had a change in management and are looking forward to a renovation in one year. I sincerely hope that you will come back and give us another opportunity to win your trust. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Courtyard Asheville

Address: One Buckstone Place, Asheville, NC 28805-1807
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $155 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Asheville 3*
Number of rooms: 78
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Also Known As:
Courtyard Asheville Hotel Asheville
Asheville Courtyard
Asheville Marriott
Hotel Style:
#28 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Asheville staff and other travellers.
4 questions
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Vinton, Virginia, United States
over a year ago
Vinton, Virginia, United States
over a year ago
Hillsborough, North Carolina
over a year ago

See all questions (4)

Questions? Get answers from Courtyard Asheville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the second floor. Only there for one night it was okay area to be in. Did hear some loud voices in the hall during the night.”
 of 5 bubbles no3fan, 21 Aug 2016 | Read review
“Time of year booking can get expensive for the level hotel”
 of 5 bubbles lovliladi, 25 Jul 2016 | Read review
“don't get a room near the elevator”
 of 5 bubbles PeterBr22, 20 Jul 2016 | Read review
“All the rooms are great. We enjoyed a handicap-accessible room.”
 of 5 bubbles P2638LLjamesw, 21 Feb 2016 | Read review
“You probably need to like a extra firm/hard bed and not be sensitive to perfume odors like carpet powder or air deodorizers.”
 of 5 bubbles trenad2015, 25 Oct 2015 | Read review
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