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Brookstone Lodge

Booking.comUS$112*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$122*
US$112*
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US$122*
US$122*
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Brookstone Lodge
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848 Reviews from our TripAdvisor Community

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Showing 845: English reviews
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Pall Mall, Tennessee
Reviewed 1 week ago

Excellent location and high quality facility. It is just a short walk to the casino. Vic was "The Man." He helped us with everything, from dining to elk watching. The morning buffet was just average but everything else was superior.

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Helpful?
Thank JimbuckTootle
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Jimbuck, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. I sincerely apologize for the breakfast not meeting your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our...

Rugby, Tennessee
Reviewed 1 week ago

Upon arrival we were greeted by a friendly staff. Traveling with family for special activities in Asheville was easy with our accommodations being convenient and comfortable. Breakfast was adequate with hot and cold choices. Our two day stay was very nice.

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Helpful?
Thank Marjorie K
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Marjorie, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us and the staff was friendly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay...

Carolina Beach NC
Reviewed 1 week ago

I was pleasantly surprised. Value was wonderful. Staff were pleasant and very helpful. Room was very comfortable. A special thanks to Chloe at the front desk for being very nice and very helpful with suggestions.

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Helpful?
Thank johnmcntsh
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear John, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the...

Mauldin, South Carolina
Reviewed 2 weeks ago

The "maintenance manager," who was way too proud of such a low station in life was so incredibly rude that I ended up checking out of this hotel early, what's worse is that the twit did it right in front of the actual manager. What happened to the customer always being right? This is exactly why I left America 7...

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Helpful?
2Thank coderPro
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear CodePro, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve...

Reviewed 3 weeks ago

This is my go-to place in Asheville for business and personal travel. It is clean and reliable. When I need a guaranteed good place, this is it. I don't need a lot of amenities, but I do enjoy the breakfast and the employees are always friendly and helpful.

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Helpful?
Thank Donna D
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Donna, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the...

Raleigh, NC
Reviewed 17 April 2017

I didn't realize our trip coincided with Easter weekend and we didn't have a lot of options. All of the clerks were very helpful and friendly and get an excellent for customer service. The rooms are small, which we were okay with because we were out all day. We were on the 4th floor and didn't have any issues with...

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Helpful?
1Thank Belletrist21
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Belle, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Housekeeping Staff to ensure this is an isolated incident. We continually work to...

Reviewed 10 April 2017

This hotel is reasonably priced with excellent proximity to Biltmore Village. It was clean, well appointed, had a nice, fresh breakfast buffet and the staff was extremely helpful. I only stayed for one night, but when I return to town, I will choose this hotel again.

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Helpful?
Thank Janet W
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Janet, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the...

Durham, North Carolina
Reviewed 1 April 2017 via mobile

A good place to stay if you need something's inexpensive and nice. The desk clerks are always friendly and it's easily accessible from the highway. Far from the hustle and bustle of downtown and the Biltmore area but just close enough to get to quickly. Recommended for the solo traveler.

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Helpful?
Thank haokaiwen
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Haokaiwen, Thank you so much for sharing your experience with us. I was thrilled to read you thought the staff was always friendly and the hotel was conveniently located to the highway. We try to create an atmosphere of a home away from home, I’m happy we provided that to you. We continually work to improve our hotel, so...

Austin, TX
Reviewed 29 March 2017

The rooms are small and not well lit. The exercise room was empty, on equipment. The Wifi was very inconsistent. At times it was reasonable (4 - 5 Mega bits /second), however without warning it would drop down to almost zero. Vers frustrating when you are trying to get some work done.

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Helpful?
Thank cemclellan
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Cemclellan, I want to thank you for taking the time to post a review of your stay. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for the experience. We are in the process of renovating our fitness room. We continually work to improve our hotel, so I really appreciate you providing us with...

Reviewed 26 March 2017 via mobile

Room was very small. Pillows were so flat I could barely sleep(see photo). It also didn't help I had a room on the side of the hotel where an outdoor patio was so the loud, obnoxious drunk people at 2:00 in the morning played a part in the horrible sleep. The curtains don't close either so I recommend changing in...

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Helpful?
1Thank Chelsea C
181omarra, Area Manager at Brookstone Lodge, responded to this review

Dear Chelsea, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 

Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $173 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Brookstone Hotel Asheville
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Brookstone Lodge staff and other travellers.
11 questions
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Springfield, Tennessee
over a year ago
Lake View, Alabama, United States
Philadelphia, PA USA
6 months ago
Mechanicsville, Virginia
10 months ago

See all questions (11)

Questions? Get answers from Brookstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with two beds had more space than with king size bed.”
marjoriek404, 17 May 2017 | Read review
“Happy with the 4th Floor”
Belletrist21, 17 Apr 2017 | Read review
“Choose the rooms facing the road for a better view, but there will be some road noise.”
B5573TKjanetw, 10 Apr 2017 | Read review
“Loud street”
F8993PEnancyb, 23 Jan 2017 | Read review
“Book as soon as you know your coming to assure the room you want.”
shelby67, 2 Jan 2017 | Read review
5 of 5
Booking.com
US$112* /night
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TravelocityUS$122
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Hotwire.comUS$122
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*Disclaimer
Prices are for 1 room, 2 adults
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