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Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection

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4 Roberts Rd, Asheville, NC 28803-8613
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (173)
Room & Suite (143)
Dining (15)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 84 hotels in Asheville
Location
Cleanliness
Service
Value
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Highchairs available
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Horseback riding
Mini golf
Bicycle tours
Billiards
Bowling offsite
Canoeing offsite
Darts
Fishing
Karaoke
Patio
Walking tours
Nightclub / DJ
Airport transportation
Taxi service
Business Centre with Internet Access
Meeting rooms
Spa
Gift shop
Non-smoking hotel
Outdoor fireplace
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Spanish
1007Reviews14Q+A100Room tips
Traveller rating
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Popular mentions
T S wrote a review Sep 2021
Chicago, Illinois19 contributions2 helpful votes
First, the staff are very friendly, especially the front desk staff. Second, the place is clean. Be advised there is an early check-in fee of $25 and check-in is at 4pm. There was a minor issue with the room in that the bathroom vent fan was not working. I would stay again.
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Date of stay: September 2021Trip type: Travelled with friends
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AndyG wrote a review Aug 2021
Raleigh, North Carolina3 contributions1 helpful vote
For a short work trip, I stayed at Brookstone Lodge in Asheville, NC on July 13, booked through Hotels.com. The place seems designed so patrons will not be able to sleep, room doors directly across from each other opening & slamming all night long. I sure couldn’t get any sleep there. My work required another day so I requested a quieter room. Unfortunately, my second room had a toilet that noisily ran almost incessantly and got easily stopped up requiring a maintenance visit. This room also had an upholstered chair with a large nasty-looking stain on the seat. Sleep deprived and disgusted, I left early afternoon of my second day and asked for a refund at the desk. I later found out that: 1) I was double charged, 2) I was told my second night (which I didn't stay) would be the same (lower) rate as Hotels.com—it wasn’t. I called to speak to the general manager who stated that she “was mortified” by the stained chair and would thus refund my entire trip including Brookstone’s part of my Hotels.com charge (but that I’d have to get the rest of it from them). What happened instead was that the manager welshed me; she didn’t refund ANY of Hotels.com charge, and, she refused any further contact from me by phone or email. I complained to Hotels.com who said the Brookstone manager would have to approve the refund, and of course, Hotels.com was unable to reach the manager. Stay here at your own risk, and if anything goes wrong, make sure it’s corrected before you leave, not after you get home.
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Date of stay: July 2021
Value
Location
Service
Room Tip: Based on my experience in two rooms and the manager not keeping her word, I cannot recommend...
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1 Helpful vote
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Kimberly H wrote a review Jul 2021
1 contribution2 helpful votes
Booked this hotel as a pipe had burst in our home earlier in the week and we needed to stay elsewhere while it was being repaired. Brookstone cancelled our reservation the day we were supposed to check in (a Friday, so we had little to no options to find another spot, I guess we'll camp?)- telling us they don't rent to locals. When we called to ask why this was our policy and politely explain our situation, we were rudely told that locals only book rooms because they "want to do drugs, prostitution, or domestic violence". This policy is not only extremely discriminatory to people who have real reasons for staying locally that are NOT unsavory, but also just really uncouth to describe this sort of opinion to a customer on the phone. I guess this hotel is a known location for drug issues and prostitution since they have this sort of policy in place. Brookstone Lodge customer service is the lowest of the low and they have no problem putting already suffering individuals at an even bigger disadvantage.
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Date of stay: July 2021Trip type: Travelled with family
2 Helpful votes
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Mr. Brown wrote a review Jul 2021
Fayetteville, Arkansas1 contribution1 helpful vote
For the price, the room was Spartan and small. The bathroom door had a tendency to open and the room door would hit it, causing a gouge in the bathroom door from the security bolt in the entry door. No carpet nor rugs; floor felt sticky. Refrigerator door was not shut and inside was iced up. Requirements for masks by guests and staff in public areas was not observed by staff and almost none of the guests. The provided breakfast has no warm food like what is normally provided my hotels costing considerably less.
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Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
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samsmom106 wrote a review Jul 2021
Rossford, Ohio51 contributions18 helpful votes
We stayed here for one night on our way home from Myrtle Beach because we wanted to check out the Biltmore Estate. This hotel is very close to the mansion and priced right. As my family walked in the lobby smelled freshly cleaned and very nice. The staff was very nice and helpful.Our room was clean and also smelled clean upon entering. There was a small refrigerator and a microwave witch is always good. We got online to see what was around the hotel as far as restaurants. We were able to find several breweries in very close proximity to the hotel so if you like beer this is a nice choice for you. We had two full size beds and a pull out couch for our family of four so everyone had a bed. Breakfast was danish, fruit, juice, coffee, muffins not much else. I wish there were larger beds in the room but otherwise no complaints. We would stay here again if we were in the area.
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Date of stay: July 2021
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PRICE RANGE
US$76 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brookstone hotel asheville
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
73
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Frequently Asked Questions about Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection
Which popular attractions are close to Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Nearby attractions include Biltmore (3.4 km), Amazing Pubcycle (5.1 km), and Asheville Rooftop Bar Tours (5.4 km).
What are some of the property amenities at Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Conveniently located restaurants include Jargon, Jettie Rae's Oyster House, and Vinnie's Neighborhood Italian.
Are there opportunities to exercise at Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection have an airport shuttle?
Yes, Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Brookstone Lodge Near Biltmore Village, Ascend Hotel Collection?
Many travellers enjoy visiting Biltmore (3.4 km), Grovewood Village (7.7 km), and Thomas Wolfe Memorial (5.5 km).