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Brookstone Lodge

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833 Reviews from our TripAdvisor Community

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Showing 830: English reviews
Kennesaw, Georgia
Reviewed 2 January 2017

Great place to stay for the price. Sad that the Jacuzzi tub is no longer there (was great for after a long day at the Biltmore):( The breakfast is fresh and hot, with plenty of space to sit and eat. The only negative is there is no restaurants around, have to drive about 2 miles.

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Helpful?
Thank Kim T
Management response:

Dear Kim, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the hotel was conveniently located and the hotel was of great value. I was disheartened to read the removal of the Jacuzzi didn't meet your expectations. I sincerely apologize for the experience. We continually work to improve...

Sunny Southeast Florida
Reviewed 1 January 2017 via mobile

Bugs, dated, weird service, very hostel-like environment. You can do much better for the price. We left and went elsewhere after the front desk staff said we should expect flying large bugs in our room and throughout. Others were upset and leaving too.

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Helpful?
3Thank Scottness_Monster
Management response:

Dear Scott, Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can...

Detroit, Michigan
Reviewed 31 December 2016

Had a day to kill so wanted to see Asheville, nc. Due to the holiday, no hotels in town were available. Figured that I would check out the "charming" brook stone lodge. Lol. I should have done more research or waited for a time that the area had hotels available in town. Although the staff are friendly this is an...

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Helpful?
2Thank Hunter M
Management response:

Dear Hunter, I want to thank you for taking the time to post a review of your stay. I was happy to read the staff was friendly, however; I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for the experience. We continually work to improve our hotel, so I appreciate you providing us with your...

Carrboro, North Carolina
Reviewed 24 December 2016

The good is that the staff is wonderful, and they do everything they can to make your stay as nice as it can be. The hotel is located right off of Interstate 40 which is convenient. If you are coming to Asheville for Biltmore, it's an ideal location. Downtown Asheville is about 5 miles north. It's real basic, relatively comfortable,...

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Helpful?
2Thank LyndsayLove
Management response:

Dear Lyndsay, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the noise level and the curtains not closing in your room is unacceptable. I sincerely apologize for your experience. We will be coaching and training are Guest Services...

Reviewed 20 December 2016 via mobile

This was our second stay at Brookstone, and they certainly do not disappoint. The staff is very welcoming and eager to help. The rooms are very clean, and the prices are great! We stayed in the king room with jetted tub, and it was exactly what we needed after a long day at the Biltmore. It's just off of I-40,...

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Helpful?
Thank Kayla V
Management response:

Dear Kayla, Thank you for taking the time to review our hotel. I was thrilled to read the staff was great and the hotel was convenient to I-40, however; I was disheartened to read your doctors appointment was cancelled . I sincerely for the experience. We continually work to improve our hotel, so I really appreciate you providing us with...

Long Island
Reviewed 18 December 2016

Our rooms were quite comfortable and clean. The staff was extremely helpful and friendly. All for a very reasonable price. The only thing keeping it from a 5 rating was that the breakfast was so-so and the room was very small and crowded. But we fully intend to stay at the Brookstone when we return to Asheville.

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Helpful?
Thank zeke1058
Management response:

Dear Zeke, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read the staff was very accommodating and the hotel was clean and comfortable. We continually work to improve our hotel, so I appreciate you providing us with your feedback. It would be our pleasure to have you stay...

Reviewed 13 December 2016

Very nice front desk employees at this 9 year old hotel which was about a 10 minute drive from the Biltmore Estate. No frill room was clean and a very comfy bed. I was in a end room and could hear noise from the street and interstate but not horribly. Free morning breakfast ( think Hampton Inn). My daughter missed...

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Thank Betsy B
Management response:

Dear Betsy, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed the breakfast, however; I was disheartened to read the noise level in our hotel did not meet your expectations. I apologize for your experience. We continually work to improve our hotel, so I appreciate you...

Reviewed 7 December 2016

My fiancé and I stayed here for the first night of our honeymoon on our way through asheville. I booked a single queen room with a jacuzzi. When I checked in, I made sure to verify that there would be a Jacuzzi in the room, which apparently there was not. Kevin (I think that was his name?), at the front...

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Helpful?
Thank Andrew L
Management response:

Dear Andrew, I want to thank you for taking the time to post a review of your stay. I thrilled to read the service from Kevin was friendly and great, however; I was disheartened to read the hotel didn’t meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank...

Mount Ulla, North Carolina
Reviewed 5 December 2016

We have stayed here before and enjoyed the location being close to the interstate and at a reasonable price for the area. The hotel has a pretty outside appearance and the hotel rooms themselves are spacious and very comfortable. I recommend this hotel to anyone traveling and staying in the area.

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Helpful?
Thank Confirmed104
Management response:

Dear Guest, Thank you for taking the time to review our hotel. I was thrilled to read the hotel was convenient to Interstate, and the rooms were spacious and reasonable priced. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again...

Vermont
Reviewed 3 December 2016 via mobile

I stayed here several times when it first opened, but it has lost a few stars over the years. Dark carpeting in halls and rooms makes it feel dingy. I did appreciate the blackout curtains at the windows, since it is right next to I40. I probably won't choose to stay here again.

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Helpful?
1Thank madhattervt
Management response:

Dear Madhattervt, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We are in the process or renovating our product and continually work to improve our hotel, so I appreciate you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 

Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $94 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Brookstone Hotel Asheville
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Brookstone Lodge staff and other travellers.
10 questions
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Springfield, Tennessee
11 months ago
Lake View, Alabama, United States
Philadelphia, PA USA
3 months ago
Mechanicsville, Virginia
7 months ago
10 months ago

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Questions? Get answers from Brookstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loud street”
 of 5 bubbles F8993PEnancyb, 23 Jan 2017 | Read review
“Book as soon as you know your coming to assure the room you want.”
 of 5 bubbles shelby67, 2 Jan 2017 | Read review
“Ask for the top floor, always quiet.”
 of 5 bubbles 33kimt, 2 Jan 2017 | Read review
“Stay away from the highway side unless you like race track noise.”
 of 5 bubbles 537anthonys, 30 Oct 2016 | Read review
“odd numbered room are better.”
 of 5 bubbles angelahB6838JR, 12 Oct 2016 | Read review
5 of 5