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Brookstone Lodge

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Brookstone Lodge
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831 Reviews from our TripAdvisor Community

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Showing 828: English reviews
Raleigh, North Carolina
Reviewed 22 April 2015

We planned a trip to Asheville, NC with our kids, to take them to Biltmore for the first time. We chose this hotel for it's location and especially because it had a pool for the kids after a long day of walking around. Sadly, the pool was closed during our stay. Needless to say, we were very disappointed. After recovering...

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Helpful?
Thank MelissaJoyNC
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for your recent review. We regret anytime we have to close the pool or spa for any reason. On rare occasions it is imperative we shut it down for safety and maintenance. We apologize for this inconvenience.

Mobile, Alabama
Reviewed 20 April 2015

This hotel is very clean and convenient to everything in Asheville. The staff was very nice. Breakfast was great. I have nothing bad to say about this hotel. I will stay here again on my next vacation to Asheville.

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Helpful?
Thank Sha S
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for your review of the Brookstone Lodge. We are very thankful for your kind words. We are glad you enjoyed your stay with us.

California
Reviewed 16 April 2015

We stayed 2 nights in April as we were visiting the Biltmore Estates. Very convenient to the Biltmore and a nice, clean hotel. I had spoken to Emily on the phone prior to our arrival and she was very helpful and kind when I thought I had mad an error on our reservation. I was glad she was working when...

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Helpful?
1Thank marinemom99
rrw007, Manager at Brookstone Lodge, responded to this review

It was great to read your review. We are happy you enjoyed your stay and that our staff was there to help with any questions you may have had. We love sharing with our guests the eateries, the breweries, the trails, the views, and all the other fun stuff to do in our town!

Charlotte, North Carolina
Reviewed 14 April 2015

The location was great for what we were looking for as we were in Asheville visiting the the Biltmore Estate. The hotel is only one exit east from the estate. It was also less than 20 min. away from our dinner plans that were north near Weaverville off I-26. On our way we passed through downtown Asheville in less than...

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Helpful?
Thank C S
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for all of your great comments. We value the reviews and use them to continuously improve our services.

Knoxville, Tennessee
Reviewed 13 April 2015

The rooms were very nice and clean. The staff was great. Breakfast was good. We stayed on the side closest to the highway. The traffic was very noisy and woke me up too early. Other than the noisy highway everything was good.

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Helpful?
Thank CourtneyBX
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the recent review. Experiencing the warmth of a mountain lodge conveniently located near town can offer some road noise for some light sleepers. We are always happy to find a quieter area of the hotel for those that desire it. Just let one of our reservation specialists know when booking your reservation.

Reviewed 7 April 2015 via mobile

When we checked in I used my debit card to pay for this booking. The attendant told us how much the room is but never mentioned that a hold would be placed on my checking account. We checked out on Sunday and on Monday I noticed that I had been charged too much for the room so I called and...

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5Thank Renee T
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the recent review. I am sorry to hear things were a bit challenging concerning the debit card authorization. Debit cards are different in that there is a temporary hold placed on the card and is authorized for usually 15% higher than room rates to cover any incidentals that may be purchased. In most cases, the release is...

Herndon, Virginia
Reviewed 5 April 2015

Our family has grown up and we always need two rooms when we travel. I liked the BL as it was very reasonable and had all that we needed -- clean rooms, free breakfast, a pool with a hot tub, and a friendly staff. We didn't spend an enormous amount of time in our rooms, but it was a nice...

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1Thank Nancy T
rrw007, Manager at Brookstone Lodge, responded to this review

We want to say thanks. Thanks for the review, the great comments, and thanks for staying with us!

Minneapolis, Minnesota
Reviewed 1 April 2015

The evening attendant was extremely friendly and helpful, but that's where any kind of above average ranking could be found. The room was adequate, the pool okay, and the breakfast so-so. In the middle of the night the guests next door to us came in and were talking and laughing. It sounded like they were in our room due to...

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1Thank msbien
rrw007, Manager at Brookstone Lodge, responded to this review

Thanks for the review. We value your comments and we will check our connector rooms doors for stability and security.

Reviewed 28 March 2015

We stayed here for two nights for a visit to the Biltmore estate. The room was pleasant wit tow beds and a sofa. Despite the fact that our room faced the highway, it was relatively quiet. We were on the fourth floor. The breakfast buffet was decent with waffles, eggs and sausage. The Biltmore was about five minutes away -...

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Helpful?
1Thank Susanne B
rrw007, Manager at Brookstone Lodge, responded to this review

We enjoyed your recent review. Thank you for the compliments and come see us again next trip!

Fairfax, Virginia
Reviewed 27 March 2015

We wanted a hotel that was a bit less expensive, yet close to the Biltmore. It was clean and close to our destination. The staff was super friendly and very helpful (directions, restaurant recommendations, etc.). Will definitely stay here again on a return trip.

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Helpful?
2Thank Kyle S
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for taking the time to review the Brookstone Lodge on Trip Advisor. It was great to hear you were impressed and will return. Thanks again!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 

Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $130 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Brookstone Hotel Asheville
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Brookstone Lodge staff and other travellers.
10 questions
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Springfield, Tennessee
10 months ago
Lake View, Alabama, United States
Philadelphia, PA USA
2 months ago
Mechanicsville, Virginia
6 months ago
9 months ago

See all questions (10)

Questions? Get answers from Brookstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loud street”
 of 5 bubbles F8993PEnancyb, 23 Jan 2017 | Read review
“Book as soon as you know your coming to assure the room you want.”
 of 5 bubbles shelby67, 2 Jan 2017 | Read review
“Ask for the top floor, always quiet.”
 of 5 bubbles 33kimt, 2 Jan 2017 | Read review
“Stay away from the highway side unless you like race track noise.”
 of 5 bubbles 537anthonys, 30 Oct 2016 | Read review
“odd numbered room are better.”
 of 5 bubbles angelahB6838JR, 12 Oct 2016 | Read review
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