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Residence Inn Asheville Biltmore

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396 Reviews from our TripAdvisor Community

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Showing 394: English reviews
Tahxes
Reviewed 23 January 2017

We stayed for a weekend at the Residence Inn in Asheville in March 2016 and enjoyed our stay with no problems. The room and bed were completely acceptable and breakfast was included and good and plentiful. It's very close for visits to the Biltmore house. I'd recommend if visiting Asheville.

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Helpful?
Thank TscheussY'all
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear TscheussY'all, Thank you for your review! We are glad you enjoyed your stay at our Residence Inn in Biltmore Village. Thank you for complimenting our guest suites and bedding, breakfast, and location. We appreciate your recommendation, and hope you will return for a stay in the future! Sincerely, Lauren McDevitt Guest Relations & Marketing

Augusta, Maine, United States
Reviewed 18 January 2017

We are in Asheville fairly often. Where we stay is somewhat dependent on current prices, length of stay and what our plans are for that particular trip. Since it was Christmas time, it was great being near Biltmore Square. It was great having the kitchen area and additional space. With the kitchen, fireplace and living room area in mind, this...

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Helpful?
Thank Lisa H
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Lisa H, Thank you for your review! We are glad you enjoyed your stay at our hotel located in Biltmore Village. Thank you for complimenting our comfortable suites with kitchenette and fireplace, our hotel staff, and our location. We appreciate you choosing to stay with us on this repeat visit to our city, and we hope you will choose...

Raleigh
Reviewed 14 January 2017 via mobile

Spent two days here, In January, walking distance to Biltmore Village, 5 minutes to downtown...only downside was the random folk walking into breakfast in bare feet or the one guy in his bathrobe! A great value for this location, have spent a lot of time in downtown Asheville over the years and for the price we received, with location, breakfast...

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Helpful?
Thank Brian B
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Brian B, Thank you for your review. We are glad that you enjoyed your stay at our Residence Inn in Biltmore Village! Thank you for complimenting our great location and our breakfast offerings. We apologize about the occurrence in the room with items not being plugged in, and will share this with our staff. We hope you will return...

Atlanta, Georgia
Reviewed 11 January 2017

My family and I stayed here a week ago (during the New Years Holiday weekend). We come to Asheville about 2 to 3 times a year to visit the Biltmore and enjoy the close proximity of the mountains. During our stay this time around, an issue arose that we reported to the front desk. When the issue was not resolved,...

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Helpful?
Thank rashundag
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear rashundag, Thank you for your review! We are thrilled that we were able to personally contact you and resolve issues experienced during your stay. Thank you for your kind words about our staff members, as we strive to constantly provide excellent guest service. We hope you will return to our property during your next visit to Asheville! Sincerely, Lauren...

Western NC
Reviewed 8 January 2017 via mobile

A patient at Mission Hospital, I was released unexpectedly, but needed to stay local for the weekend. Hotel offers a hospital rate, which (unlike a previous poster) was easily booked by the desk clerk who answered the phone. Upon arrival, check/in was quick and pleasant, and room assigned was clean, comfortable and had a fireplace! All lamps, appliances, etc worked...

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Helpful?
Thank sophiegirl04
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear sophiegirl04, Thank you for your review! We are happy to learn of the great stay you had at our Residence Inn while visiting the Asheville area. Thank you for complimenting our centralized location, our spacious suites & in-room kitchen, and our accommodating staff members. We hope you will choose to stay with us again during a future visit to...

21114
Reviewed 4 January 2017

We were here for Christmas to visit the Biltmore Estate and to get away for the holiday. We have a large family and look to stay at Marriott's Residence Inn because of the kitchen and room size. This one was a BIG disappointment. The staff was a nice but a bit unhelpful. Customer service was just ok, it wasn't the...

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Helpful?
Thank Charlotte W
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Charlotte W, Thank you for your feedback. We are glad you enjoyed our location in Biltmore Village and our friendly breakfast staff. We apologize for any confusion during your check-out process, as this occurrence is not standard at the Residence Inn Biltmore. We highly encourage you to contact our General Manager so that we may discuss this with you...

Nashville
Reviewed 28 December 2016

Mission St Joseph's Hospital lists this property as providing a discount to patients and patients' families. When we contacted them, this particular Residence Inn transferred the call to some offsite booking desk that (1) Knew nothing of the arrangement with the hospital and (2) would not honor the discount. Only one room left at triple the hospital rate. I am...

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Helpful?
Thank Joe P
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Joe P, Thank you for your feedback. We apologize for the misunderstanding regarding the Mission Hospital rate. We encourage you to please contact our General Manager directly at the Residence Inn so he may speak with you further regarding this. Sincerely, Lauren McDevitt Guest Relations & Marketing

Decatur, Al
Reviewed 27 November 2016 via mobile

My review begins with our arrival at evening time. The lighting around the hotel is very poor. We checked in with ease, I had made our reservations online with a request to be on a higher floor. We were put on the first floor. :/ Strike two. Upon arrival the room was cozy with a fireplace and it had separate...

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Helpful?
Thank canu4get
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear canu4get, Thank you for sharing your review of the Residence Inn Biltmore and we are sorry if portions of your stay did not meet your expectations. It is our goal to make sure each guest has a positive experience at our hotel and we apologize that we did not deliver during your time with us. We will take your...

Danville, United States
Reviewed 19 November 2016

My mom, sister and I made a trip to Asheville, NC to see the Biltmore Estate in all its Christmas finery. We needed two bedrooms, so we choose the Residence Inn. What a great choice! The two bedroom suite had a separate bathroom off each bedroom, and a full kitchen. Our room also had a gas fireplace, which we used...

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Helpful?
Thank Karen S
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Karen S, Thank you for your review! We are thrilled to learn of the great stay you had with us while visiting Asheville and the Biltmore Estate! Thank you for your kind words about our team members, our guest rooms & amenities, and our breakfast buffet. We hope you will stay with us again in the near future! Sincerely,...

Chicago, Illinois
Reviewed 14 November 2016

I had a nice week long stay while visiting Asheville, Great location, nice layout of suit and kitchenette handy for my extended stay (especially full size refrigerator). The front desk staff were all pleasant and accomodating without exception. Upon arrival, I did not care for the room I initially got (not enough natural light) and Scott Kerchner (I think he...

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Helpful?
Thank lynn6569
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear lynn6569, Thank you for your review! We are happy to learn of the great stay you had with us while visiting Asheville. Thank you for complimenting our staff members and layout of our suites! We would like to share that our colorful room decor is from a recent renovation to the guest rooms. Thank you for choosing Residence Inn,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Residence Inn Asheville Biltmore

Address: 701 Biltmore Ave, Asheville, NC 28803-2556
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $216 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Asheville Biltmore 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Residence Inn Asheville Biltmore Hotel Asheville
Asheville Residence Inn
Hotel Style:
#23 Romantic Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Asheville Biltmore staff and other travellers.
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over a year ago
Brevard, NC
8 months ago
Brevard, NC

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Questions? Get answers from Residence Inn Asheville Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location and even better staff”
 of 5 bubbles Chadilac13, 1 Mar 2017 | Read review
“Third floor room with a fireplace.”
 of 5 bubbles Shell_Diva55, 24 Feb 2017 | Read review
“For non pet owners, you may want to request a section of the property that has little to no pets.”
 of 5 bubbles rashundag, 10 Jan 2017 | Read review
“Use Hilton!”
 of 5 bubbles Shaunm1972, 11 Nov 2016 | Read review
“Third floor”
 of 5 bubbles johnwGA, 22 Oct 2016 | Read review
5 of 5