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SpringHill Suites Asheville

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Traveller (36)
Room & Suite (26)
Dining (4)
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Overview
  • Excellent30%
  • Very good36%
  • Average21%
  • Poor9%
  • Terrible4%
Travellers talk about
“front desk”(57 reviews)
“king suite”(18 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
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Additional information
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (411)
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Traveller rating
124
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88
39
17
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LanguageEnglish
124
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17
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All reviewsfront deskthe breakfast areaking suitetunnel roadroom was cleanindoor pooloatmealliving areafree breakfastmini fridgenice stayexercise roomgreat place to staywould stay againclose to downtownminute drivevisiting asheville
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11 - 15 of 411 reviews
Reviewed 14 February 2018

We stayed there over New Year's weekend. This is an old hotel that is in the process of being renovated. Staff, lobby and breakfast area were very nice. Complimentary breakfast was above average with many food choices. The rooms were less than desirable and seemed...More

1  Thank Gatermom
Response from shsasheville, General Manager at SpringHill Suites AshevilleResponded 9 April 2018

Dear Gatermom, Thank you for taking the time to review the SpringHill Suites Asheville. I sincerely apologize that your stay with us was less than satisfactory. I understand the renovation was quite inconvenient. We pride ourselves in providing a clean and comfortable room for our...More

Reviewed 30 December 2017

We were looking for a hotel with a reasonable price and this one fit the bill. We were greeted by Rob at check in, he made us feel welcome from the start. The lobby area is nice. We went in knowing that the hotel is...More

Thank dclmom34
Response from shsasheville, General Manager at SpringHill Suites AshevilleResponded 9 April 2018

Dear dclmom34, Thank you for taking the time to review the SpringHill Suites Asheville. I understand you came to visit us prior to our recent renovation and ran into some issues with our breakfast area and pool. We are now fully renovated with brand new...More

Reviewed 28 December 2017 via mobile

Stains galore on curtains, hair on a towel, just generally dingy. The bathtub didn’t drain properly and the room had a strange deodorized smell like baby powder. I was trying to save a few dollars by booking blindly on Priceline, so I got what I...More

1  Thank Laura A
Response from shsasheville, General Manager at SpringHill Suites AshevilleResponded 28 December 2017

Dear Laura A, Thank you for taking the time to review the SpringHill Suites by Marriott Asheville. I sincerely apologize this stay was not what you expected. We strive to maintain the highest level of service and cleanliness and it is clear we fell short...More

Reviewed 23 December 2017 via mobile

We stayed here with our 2 kids for 3 nights close to Christmas. We were going on the Polar Express in Bryson City and choose to stay in Asheville because there is more to do. The room was a good size with the living area...More

Thank JenB80
Reviewed 22 December 2017

We enjoyed our stay at Springhill Suites while in Asheville. Employees were very friendly and helpful with our check in. The ladies that work in the breakfast area were just so accommodating and nice-you can tell by their demeanor that it was a pleasure to...More

Thank CathyP1953
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$116 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Asheville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Details
Price range
US$116 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Asheville
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
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Traveller (36)
Room & Suite (26)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Ashley E
2 January 2018|
AnswerShow all 6 answers
Response from shsasheville | Property representative |
Thank you for your question. We are not pet friendly. Service animals that perform a duty for a disability are allowed. All other animals are prohibited. The Residence Inn by Marriott and the AC by Marriott in downtown are... More
0
Votes
Linda C
3 June 2017|
AnswerShow all 2 answers
Response from shsasheville | Property representative |
Hello Linda C, You can request a feather free room when booking either online or over the phone. You may also request this through the Mobile Request center on the Marriott Mobile App. Once we have the request from any... More
0
Votes
Linda C
3 June 2017|
AnswerShow all 3 answers
Response from shsasheville | Property representative |
Hello Linda C, I see this was for a past reservation; however, for future reservations an early check in cannot be guaranteed. We would be happy to check you in early should we have a room that is ready at the time needed... More
0
Votes
Room Tips
"we had a ground floor facing the packing lot and never did hear a car door slam"
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"Do not go to the front desk until the desk woman has woken up fully."
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"Definitely ask for the back of the building"
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"Close to Biltmore House and shopping"
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