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Comfort Suites Biltmore Square Mall

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Comfort Suites Biltmore Square Mall
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582 Reviews from our TripAdvisor Community

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Showing 576: English reviews
Reviewed 1 week ago via mobile

We stayed here last night for a quick family ski trip in Mars Hill, but my husband and I have stayed at this location multiple times while traveling for business. The hotel is always clean, the breakfast area well stocked and clean, and the staff helpful and friendly. This visit was no exception. Will definitely stay here again when in...

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Helpful?
Thank Amy E
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are so happy that you enjoyed your stay with us. We look forward to welcoming you back!

De Pere
Reviewed 2 weeks ago

We came into Asheville and didn't have a hotel and found this one to have rooms. The hotel was overpriced to start at 160 for the night however I don't have a problem paying more if its a nice stay. The room was small and had one king and a hide a bed with garbage under it. The breakfast was...

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Helpful?
Thank dianebJ5342AM
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are sorry that you did not enjoy your stay with us. Our hotel is priced competitively to other area hotels of our size and rating. We apologize that there was debris found under the sofa bed. Our Breakfast room does get crowded when we are sold out and we appreciate your patience. We will certainly take a look at...

Lexington, Kentucky
Reviewed 3 weeks ago

All I will say is that traveling in December, price should not resemble a 4 star hotel without the amenities associated with it. In other words, this is a $90 a night hotel, not a $150 a night hotel. Most things in life are relative.

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Helpful?
Thank The Donald
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for taking the time to review us. It is our goal to offer clean, comfortable rooms at a great value. Our rates are very competitive to other area hotels with the same amenities. Asheville is very busy April-December and we base our rate on supply and demand. We hope that you will stay with us again.

Fayetteville, North Carolina
Reviewed 3 weeks ago

My mother and I stayed at this Comfort Suites over the Christmas holiday and were exceptionally pleased. This is a pet-friendly hotel and all pet rooms are on the ground floor which is very nice. The hotel charges an additional $25 per night regardless of the number of pets you bring with you which was a very nice touch. As...

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Helpful?
Thank camodoc9
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for such a wonderful review. We are delighted that you all enjoyed our hotel and we hope that you will visit us again soon! Happy New Year!

South Lyon, Michigan
Reviewed 14 December 2016

Check in was friendly and efficient. The room was excellent; well appointed, clean and in good repair. I want to note that the day to day room cleaning was excellent. Common areas and parking were just fine. I noted an earlier review saying that it is run down. Not seeing that at all. I stay in hotels more than 60...

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Helpful?
Thank gblack7205
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for your review! We are happy that you enjoyed our hotel. We do open a meeting room when available for breakfast overflow. We will be remodeling the lobby and breakfast area in 2017 and plan on re-configuring the seating to better accommodate our guests. We hope that you will stay with us again!

Findlay
Reviewed 14 December 2016

The hotel was clean,the desk staff was nice,the location was in a mall and the road in and out was very busy but It was a nice place and not to far from the downtown area that's where we were headed.Would stay here again.

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Helpful?
Thank Tim W
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are happy that you enjoyed our convenient location. We hope that you will stay with us again! Happy Holidays!

Draper, Virginia
Reviewed 6 December 2016

Affordable and convenient if going to lovely Asheville, NC. Clean and comfortable rooms, friendly staff, good selection for breakfast. Ice machine was broken on this visit but will not keep us from staying there again.

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Helpful?
Thank Meredith M
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you so much for your awesome review. We look forward to welcoming you back!

Sharon, Massachusetts
Reviewed 1 December 2016

The Country Inn and Suites on Brevard Road in Asheville is satisfactory. It is fairly run down and in the parking lot of a vast mall, used car dealership and cheap fast food restaurant area. The place is under renovation and the lobby is being worked on. I expect it will be nicer fairly soon.

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Helpful?
Thank AbrahamLincolnCPA
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

We are the Comfort Suites, I believe you are reviewing the wrong property. We are located across the street, we hope that you will stay with us next time!

Reviewed 16 November 2016

We decided to make a trip to Asheville with some friends of ours. I booked a couple of rooms and off we went. Our plan was to enjoy the sights and sounds of downtown Asheville. Not having spent any real time in Asheville, we were unsure of the location of the hotel in relation to downtown. No problem. The hotel...

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Helpful?
Thank Vermilk
Crystal C, Director of Sales at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for providing us with your feedback. We are happy to hear that you enjoyed your stay with us as well as our convenient location. We are sorry that you did not receive WOW customer service, that is our goal. We will certainly speak with our front desk staff to make sure they are better trained in customer service....

Houston, Texas
Reviewed 6 November 2016

I was travelling with a group of 8 people and we spent 3 nights at the hotel visiting the area. The hotel is located at the outlet center mall and was very convenient to interstate access as well as the blue ridge parkway. We were travelling by motorcycle and the hotel allowed us to park out front underneath the canopy...

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Helpful?
Thank exptraveller501
Crystal C, Front Office Manager at Comfort Suites Biltmore Square Mall, responded to this review

Thank you for staying with us at Comfort Suites. We appreciate your feedback. We do hope you will stay with us again. Sincerely, Polly Clark Front Desk Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Comfort Suites hotel near Biltmore. Discount Biltmore tickets sold! Free full hot breakfast and newly remodeled! ... more   less 

Additional Information about Comfort Suites Biltmore Square Mall

Address: 890 Brevard Rd, Asheville, NC 28806-2206
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $107 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Biltmore Square Mall 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Biltmore Square Mall Hotel Asheville
Comfort Suites Asheville
Asheville Comfort Suites
Hotel Style:
#24 Family Hotel in Asheville
#29 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Biltmore Square Mall staff and other travellers.
3 questions
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Kailua-Kona, Hawaii
Asheville, North Carolina
over a year ago

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Questions? Get answers from Comfort Suites Biltmore Square Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms are for guests with pets”
 of 5 bubbles camodoc9, 28 Dec 2016 | Read review
“The elevator is really slow”
 of 5 bubbles 757gailw, 24 Oct 2016 | Read review
“2nd floor room was spacious & very quiet.”
 of 5 bubbles Southernnow, 21 Oct 2016 | Read review
“find another hotel”
 of 5 bubbles patrickmP8772OC, 18 Oct 2016 | Read review
“Any other hotel”
 of 5 bubbles WildFan, 17 Oct 2016 | Read review
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