Boston Marriott Long Wharf welcomes business and leisure travelers to Massachusetts with superb service, elegant rooms, and thoughtful amenities. Located on the harbor, our artfully reimagined hotel grants access not only to Boston's Long Wharf but also to the New England Aquarium and Quincy Market, as well as historic North End and Faneuil Hall. Please take advantage of our indoor pool and 24-hour fitness center, complete with Peloton bikes, or indulge at Waterline restaurant while enjoying harbor views. Plan your next successful meeting in our versatile event spaces and trust our dedicated staff and expert culinary team to manage every detail. Relax in our stylish rooms and suites, which feature waterfront or downtown Boston views - plus indulgent bedding, flat-screen TVs with Netflix, ample desks, and Wi-Fi access. Club-level hotel rooms and suites provide access to the M Club, with perks including full American breakfast, snacks, and dessert; suites also boast generous living and entertaining spaces.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Boston Marriott Long Wharf garners praise for its prime location with stunning views and easy access to attractions. Many guests appreciate the cleanliness and modern atmosphere of the hotel, along with amenities such as the gym and pool. However, some travelers have raised concerns about the rooms, which they find lacking in size and amenities, and have reported maintenance issues.
While the staff receives accolades for being helpful and friendly, there are noted inconsistencies with the service, especially from valet and front desk personnel. Additionally, guests caution about hidden fees and limited loyalty perks, questioning the value for money.
Location
Convenient
Atmosphere
Welcoming
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Used my Marriott points as a lifetime platinum member to stay here for a weekend visit to Boston. We were given room 569, all the way down the hall on the end of the hotel facing the city. It was a sufficient but not a large room. The M Club is closed weekends but they give you a choice of 1000 Marriott points or a continental breakfast voucher. The next morning (Sunday) the restaurant was packed to capacity and we had to wait approximately 20+ minutes for a table (I've never waited at any Marriott for breakfast (a good reason to keep the M Club open on weekends). Also, they didn't tell me that the breakfast voucher didn't include any "warm" items (eggs, pancakes, sausage, bacon, potatoes, etc.) until after I had received my buffet breakfast so I ended up paying another $16+ for breakfast. On Monday, the M Club did open and it was nearly filled while the restaurant only a few people in it (yet another example of why the M Club should be open on weekends). Furthermore, we could have anything on the buffet at no added cost but I had to pay extra for it the previous day (way to treat your lifetime members). They also charge you an additional $30 per day "destination" fee but you can use that amount as credit toward food and drinks in the hotel. Unfortunately, when you check out, your portfolio only reflects already discounted prices for items you charged to the room with no details as to the reason for any one charge. We didn't recognize a couple charges on the bill but even the front desk couldn't tell us the purpose/reason for any one charge. Poor accountability and lack of transparency that I never experienced at a Marriott previously. Having said this, the location is excellent and staff was polite and professional but we were disappointed by the inconsistent service and lack of invoice transparency.
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Date of stay: August 2024
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Trip type: Travelled as a couple
Room Tip:Make sure you keep your receipts for items/drinks/meals you charge to your room. We don't...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Coleen Winfrey, Guest Services / Front Office at Boston Marriott Long Wharf
Responded 28 Aug 2024
RoaminRandy, it was a pleasure to have you as our guest on your recent visit to Boston. Our team is disappointed to hear that you did not fully enjoy your stay as we strive for a memorable experience for all of our guests, especially our loyal Bonvoy members. Your feedback will be shared with the hotel's leadership team, and I can assure you that additional training will be provided to ensure our guest check-in experience is thorough and all aspects pertaining to an enjoyable visit are explained upon arrival. We thank you for taking the time to share your feedback and please don't hesitate to reach out directly prior to a return visit as it would be my pleasure to ensure your complete satisfaction.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are a high-level Marriott, such as a Titanium or Platinum status, do not choose this hotel if you want to get a room upgrade to a Water view or a high floor. Or if you expect all the perks. I’m writing this as a couple with both Titanium and Platinum status.
We had a three night reservation using reward points. Before we arrived we checked online to see what was available to see if we might get an upgrade from the Cityview. To water view. There definitely was availability for Waterview.
When we checked in, we asked if we were upgraded, the gentleman told us there were no suites available. We said we weren’t looking for a suite, but water view or a high floor would be nice because we see they’re available online, he insisted there was nothing available. While upgrades are obviously something that’s not guaranteed, we felt there was something disingenuous about this.
Also, the agent never mentioned the concierge lounge so we asked him about it. He told us it was open from 6:30 in the morning till 10 PM. He neglected to say that it only offered breakfast and that they did not restock water and snacks during the day, he also didn’t tell us that it wasn’t open weekend s and he didn’t offer us tickets for cold breakfast either. We had to ask on Saturday morning.
And yes, that’s what you’re allowed, a cold breakfast on weekends. It wouldn’t be so bad if they had a nice selection of items on the Continental buffet side, but it’s a very small variety of items. The hot buffet is really nice, but it doesn’t make sense that you can get it during the week and they take it away from you on the weekends. It’s the same buffet! Very strange indeed.
We are to used to getting water bottles in our room, and there was no water in our room in this hotel. The room was fine except there’s hardly hanging space nor drawer space. The best thing was that the air-conditioning didn’t set back overnight like so many hotels do nowadays.
We had a great time while we were in Boston, but either the elite perks are disappearing little by a little from Marriott or this particular hotel is doing the bare minimum.
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Date of stay: October 2024
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Trip type: Travelled as a couple
Room Tip:Don’t expect all elite perks…..
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Wilmoth, General Manager at Boston Marriott Long Wharf
Responded 17 Oct 2024
Dear njpln, I appreciate your taking the time to post a review about your stay and overall experience. First, thank you for your Bonvoy Elite loyalty. We are fortunate to host a high number of Bonvoy Elite guests, and I apologize that we missed an opportunity to recognize your status and properly review the program benefits at our Hotel. Your comments about the breakfast and bottled water are most welcomed. Delivering a benefit consistent to the Marriott Bonvoy program is a critical part of setting and meeting expectations. While our Hotel is exactly aligned against these benefits, your feedback has been escalated to senior leaders at Marriott to help shape overall program compliance. I would like to learn more about the details of your stay, and if you had a moment to contact me directly at the Hotel, I would be most appreciative. This will allow me the opportunity to provide direct coaching with the Front Desk associate involved. I look forward to hearing from you soon. John Wilmoth, General Manager
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For $600 a night, a warm shower is not an unreasonable request. After spending a long day in the car, all I wanted was to relax. Unfortunately, there was no hot water in our room. Hotel made excuses that they knew the hot water was out, but didn't know which rooms were affected (so maybe give us a heads up about the cold water before you give me the room card, so I can let you know before I get in the shower) Manager tried everything to avoid giving compensation for the inconvenience of not providing a basic requirement of a hotel room. Finally, took off $100 off the bill, but acted like that was unreasonable. Seriously.
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Date of stay: July 2023
Value
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Service
Trip type: Travelled as a couple
Room Tip:Rooms on odd numbers floors have better views of harbor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Coleen Winfrey, Guest Services / Front Office at Boston Marriott Long Wharf
Responded 24 Jul 2023
Jane2004, thank you for choosing the Boston Marriott Long Wharf on your recent visit to Boston. Our team was disappointed to read your feedback in regard to your experience with the hot water in your guestroom. This is certainly not the type of experience we want any of our guests to have while staying with us. I have shared your feedback with our facilities team so they can follow up and address the concerns that you had during your stay. Our hope is that you will give us another opportunity to meet your travel needs on your next visit to Boston.
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Writing this from my room as we speak, which is unusual for me as I'm usually too busy to write reviews, but I felt compelled to praise the team and operation at this hotel before I forgot.
I'm a business traveler so I spend many nights in hotels. My stay at the Boston Marriott Long Wharf has been nothing short of fantastic. While the location is great, what stands out for me are the employees; from the bellmen, front desk, cleaning, to the staff at Waterline Restaurant, everyone has been all smiles, attentive, and willing to help without being intrusive. As someone who oversees a large, multinational team, I am impressed with the level of overall service attitude.
While my room is a bit spartan as far as amenities go, it is perfectly comfortable, clean, and well-maintained. As I'm here for business, I really didn't need the space of a suite upgrade so didn't push for one, but the hotel proactively set me up in a room with a nice view and had the room ready to go when I arrived a couple hours before check-in. The only confusing part of the experience for me has been using the destination fee credit on in-room dining. Make sure to choose the "on delivery" option for payment, otherwise it won't get credited correctly. Even then, the front desk and manager on duty were nice enough to sort that out for me (it was my mistake, but confusing nonetheless) and even followed up with a call to confirm that they had fixed the issue.
Overall, the most important takeaway for me has been that the entire team here really wants to make your stay a positively memorable one. As long as that doesn't change, I will happily stay here again the next time I'm in Boston. Even when hotels are brand-spanking new with all the bells and whistles, they oftentimes miss the mark. It's hard to miss the mark when you got a great soft product. Kudos to the GM and the entire team.
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Date of stay: January 2025
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Location
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Trip type: Travelled on business
Room Tip:If using the in-room dining service with the daily destination fee, choose the "on delivery"...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This property is a great representation for the Marriott brand. It couldn't be a better location, with many major water transportation pickup and drop off spots right outside. Many great restaurants in walking distance, several within a 5 iron shot.
The room is clean and functional, the bathroom modern and bright. The staff was incredibly helpful, and room service was quick and efficient. So many great things to say about the property itself, it was definitely worth the year's worth of Bonvoy points I used on the stay.
Several on property dining options as well, though we didn't partake in any of them. They're also abandoning the overuse of plastic water bottles and instead provide glass bottles and refiller stations throughout the property. Fantastic!
A few very small complaints if I had to come up with some: - The water pressure in the shower was incredibly low. I'm an eco-phile but this goes below the dividing line between saving water and creating the need for more water because the flow doesn't rinse. - The TV reception was incredibly poor throughout the stay. It was as though they have satellite and had poor reception. Unfortunately it was every channel, and for the entire stay. - The window was pinned shut so you couldn't open it. I know there are reasons for hotels to do this, there are those of us who prefer fresh air when available.
Overall it's an excellent property and a nearly unbeatable location. It's a conference center too, so there could be business travelers there, but overall it's a great place to stay.
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you are going to Boston and want to "do it all," you cannot beat this location! We were right on the water and had easy access to all the popular water attractions (whale watching, Duck boats, ferry to Salem, etc.). It's also an easy walk to all the Freedom Trail sites and the North End (where we love to eat). The Aquarium is also right across the street. The staff (especially the guys working the breakfast buffet) were top-notch and super friendly and helpful. Just be prepared, though, that this is a pretty typical Marriott. The rooms are clean, bright but not big. We upgraded to a suite (the "second best room" in the hotel according to the front desk) the day after we checked in and it was much bigger with a huge balcony but no extra closet space, only one bathroom on the other side of the suite away from the bedroom area, and no extra amenities (i.e., we still only had a small frig and coffee maker-- no microwave or extra space for food/drinks). There is only one restaurant/bar combo at the hotel and a small indoor pool, which were perfectly adequate but was surprised given how big the hotel is, there wasn't more (I think it caters to a lot of business meetings as there are a lot of boardrooms/meeting spaces on the lower level of the hotel). So the cost and pricing of the hotel is really based on how close you are to everything, which was worth it to our family and what we were doing on our trip.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Woke up to no hot water. I waited a half an hour still no hot water. Tried the sink as well as the shower to make sure that I wasn’t doing something wrong although I had taken a Hot shower the previous night. The engineer showed up and confirmed after using a Thermonomer that the water was just over 80° all he could say was that the other guests must’ve used up all the hot water. I would never expect this from a five-star hotel, out of the hundreds of stays in hotels, mostly Sheraton and Marriott I've never and counted a hotel with no hot water. All he did was shrug your shoulders. I decided to take a cold shower just to rinse off and open the curtain to find a tobacco spit stain splattered AKA "lougee" in the fabric at the top of the curtain. I caught the engineer as he was walking away from the room and had him confirm this & took a pic. Once again shrugged his shoulders and said he’d notify housekeeping. I took my cold shower so I could just move on with my morning by ordering breakfast using the Marriott app as there are no longer menus in the room. The app wouldn’t accept my breakfast order. It was 10 AM I could select other things from the lunch or dinner menu but the breakfast menu items were all unselectable on the Marriot app. I called in my breakfast and was told that the online ordering system had a problem & needed to be restarted, ok. When breakfast arrives I turned on the TV to catch the weather and found that it kept freezing. Given that the sequence of events all that happened within the same hour left me in disbelief. When I arrive to the hotel I had trouble finding reception because the escalator was barricaded off with no sign giving direction as to how to get up to reception or if it was even at the top of the escalator. After roaming around hoping to bump into someone that could tell me where reception was I jumped in the elevator and stopped at the next level assuming it was there. I would necessarily complain about the escalator but the fact that I had all the other problems further irked me. An unfortunate chain of events or just a poorly maintained hotel? My feeling is the latter. All of these incidents indicate that this is a poorly run, poorly maintained hotel that is complacent of it's condition. When I checked out at the front desk simply gave my room number & stating I was checking out. The front desk person's only replied “your all set”, didn’t ask me about my stay, or offer to print out my bill or review charges, only those cold words. Considering I only other time I spoke to her was when I called about the hot water I did say anything to be treated so coldly. I then informer her of my terrible stay, showed her pictures of the frozen TV screen and the spit stains in the curtain and she that housekeeping had been notified. This really upset me, no hospitality, no apology. all of this for $350 a night. I’m a gold Marriott guest & have stayed in hundreds of hotels and I’ve never had such a poor experience. She was right, “I am all set”. I’ll never stay at this hotel again and I think it’s time to find a new “favorite” chain.
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Date of stay: March 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Coleen Winfrey, Guest Services / Front Office at Boston Marriott Long Wharf
Responded 23 Mar 2022
Tourist615242, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel's leadership team. They join me in extending their apologies for the experience you had at Long Wharf. Our leadership team will use your feedback as additional training opportunities for the respective departments that you mentioned in your review. We understand that it can be frustrating when everything is not in working order, such as our main escalators. Our facilities team has been working to repair the escalators but unfortunately parts have been delayed as many companies experience material and staffing issues. We hope to have them fully functional as quickly as possible to avoid the type of arrival experience you had at Long Wharf. Maintaining a clean atmosphere within our guest rooms and common areas is extremely important and I apologize that we did not fulfill that expectation during your visit either. I can assure you that the concerns you shared will be addressed by our housekeeping team to ensure your experience was an isolated incident. We do hope that you will give us another opportunity on future visit you have to Boston to provide you with the type of experience you should expect at all Marriott properties. We look forward to serving you again soon!
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Stayed here for 4 nights, mostly midweek. Location was phenomenal as all of the North End was within walking distance, as well as having the Aquarium T stop right outside the hotel.
Service was friendly and efficient. Even though the hotel was busy, the counter was always available with at least 2 people working it.
Room was clean and quiet. Couldn’t ask for more.
Prices for drinks at the “Waterline “ restaurant are a bit steep. Food is ok, but they get you on drinks.
I was lucky enough to be able to partake in the M Lounge so breakfasts were adequate every day. That was a nice convenience.
Would highly recommend this hotel for a family coming up for the sights.
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Date of stay: November 2023Trip type: Travelled with family
Room Tip:Select a room away from the main atrium. It’ll be much quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveled for business to the Boston Long Wharf hotel. I usually stay at the Seaport Hotel and was looking forward to a change. Upon arrival there were issues with my key and access to the room. The front desk staff appeared irritated and annoyed as I tried to resolve this after a long drive and several trips up to the 4th floor to try to access my room. After accessing my room it was quite dark, given the overhang and design of the building. I dialed 0 from my room and was connected with a very kind, and gracious staff member, Colleen (she is amazing). She acknowledged that the 4th floor rooms are darker and immediately worked with me to switch to another room; which was perfect with a lovely view of the park and wharf. The service (outside of the front desk working on my arrival) was exceptional, staff were very attentive and kind, right down to the gentleman working hard to sanitize the escalator, and the gentleman who graciously brought water to my room. The location is perfect, Legal Seafood is steps away or take a stroll through the park to the Golden Goose Market for local provisions and an extensive wine selection. I would highly recommend staying here, and hope that other members of the front desk staff will take a chapter out of Colleen’s book of customer service.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I have never felt more welcome at a hotel. From our welcome at check-in (with Katherine) to Victor at the pool, Mike at valet and others (whose names I did not get) everyone made us feel special. They were all so genuinely friendly. We also had dinner at Waterline (with a 3 year old) and the staff was very patient 🙂. The Harborview Rooms have a beautiful view, especially at night with the lights. The pool was perfect for a 3 year old learning to swim but can get very crowded. Also, when we checked in, I mentioned to Katherine how excited my granddaughter was, as it was her 1st time in a hotel. Katherine sent a plate of cookies to her room with a special note welcoming her. We have a priceless picture of our granddaughter beaming that she got a special treat from the hotel! The hotel is in a great location, near the aquarium abd 10-15 minute walk to many seaport attractions. Needless to say, we’ll be back 🙂
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Date of stay: February 2023Trip type: Travelled with family
Room Tip:We parked at valet. Best option when in the city, so figure it into your cost. Park there and walk!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Coleen Winfrey, Guest Services / Front Office at Boston Marriott Long Wharf
Responded 11 Mar 2023
Pioneer29149002652, thank you for sharing such a memorable experience. Our team strives to provide first class hospitality to all of our guests, especially our little first-time guests. We have learned that these experiences can be remembered for years to come and ultimately shape a new loyal Bonvoy member. We look forward to welcoming you and your whole family back to Long Wharf on your next visit to Boston.
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HappyFamily, the hotel's M-Club has reopened! It is open on Sunday at 3pm until Friday morning at 1130am. As a Titanium Elite member you and one guest will have access to the Club during your stay. Any additional guests can add the access to the Club at the front desk. During it hours of operation you can enjoy a breakfast buffet from 630am until 1030am and then the Club remains open until 9pm each day with complimentary beverages and wine for purchase. If you travel with us on the weekends when the Club is closed you will be issued 1,000 Bonvoy points for a Friday/Saturday night stay. Please let our team know if you need any additional assistance.
There are more places to choose from in the Boston area.
PRICE RANGE
S$456 - S$754 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
boston marriott long wharf hotel boston, marriott boston
LOCATION
United StatesMassachusettsBostonFinancial District / Downtown
NUMBER OF ROOMS
415
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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