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We stayed here for 4 nights and enjoyed the free shuttle for exploring the city. A big thank you to Tony for answering all of our transportation questions. He emboldened us into using the T and Uber for some of our traveling needs. Our rooms...More
Right from the time you enter the property, everything seems so well orchestrated. The checkin is smooth, rooms are spacious, beds are comfortable. Breakfast spread is limited, but good. Hotel is close to Cambridge and i think they offer shuttle services too.
As a loyal Hilton brand person, I selected this hotel due to it's proximity to Harvard Square. Unfortunately, it didn't meet the Hilton standards that I'm accustom to. The lobby and restaurants were fine, staff excellent, rooms mediocre and need of updating. Our AC vent...More
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Thank Sarah B
Response from Danielle S, Guest Relations Manager at DoubleTree Suites by Hilton Boston-CambridgeResponded 3 October 2016
First, we would like to thank you for being a loyal HHonors member and for choosing to stay with Hilton during your most recent visit to Boston. However, we are sorry to hear that our property did not meet your expectations due to...More
I could not be more surprised by how friendly and nice the staff was here. Starting with the front desk person, Cory! She was amazing!! She went out of her way to make checkin a breeze for me! and included a nice extra something to...More
I was booked at The DoubleTree Suites by Hilton Boston Cambridge for two nights - Saturday and Sunday. I had to change to Friday and Saturday. When I went to make the change I understood that the Friday night would probably cost more than the...More
1 Thank DonnaS123
Management response:Responded 13 September 2016
I do understand the confusion when rates change depending on dates. Whilst it can be frustrating, all rates are posted on line and clearly listed. In this case by cancelling Saturday / Sunday and moving to Friday/Saturday the rates increased as those two days were...More