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We booked the ultimate escape package as it promised late checkout when available. This would really help our family as we had a night flight with 2 children.
We were informed on the morning of leaving that checkout was 11.00am.
I asked about late checkout...More
I can't say enough great things about this hotel! From stepping onto the property (great location!) with the bellhops, the front desk, the lovely maids, the breakfast crew, and the appetizer afternoon crew. Everyone was respectful and awesome, who treated me and my son so...More
2 Thank MRS62
Response from HiltonBostonBackBay, General Manager at Hilton Boston Back BayResponded 23 January 2018
Thank you for taking the time to review your most recent stay at the Hilton Boston Back Bay. Our staff will be pleased to know that you enjoyed the service they provided. We greatly appreciate such high praise as well as your choice...More
We are Hilton rewards members, and regularly book there. We asked for a waiver in cancellation party 36 hours out, the manager declined through an employee and kept us on hold for 30 minutes before hanging up on us to explain that it was due...More
I am only giving this hotel 1 star because it does not offer the option to give it 0. This is the worst hotel that I have ever paid for and I have never even stepped foot on the grounds. They have a 72 hour...More
I was greeted by the super friendly and helpful Anna at reception. I had a corner room on the 11th floor with a great view. Despite it being the city, the room was remarkably silent. The location is fantastic: a quick walk to the Prudential...More
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice
weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
If the room you reserved is not available. They store your luggage and ask you to come back after a stroll in the mall, etc., or have a drink on the premises. This only happens if you ask for a specific room on a specific... More
If the room you reserved is not available. They store your luggage and ask you to come back after a stroll in the mall, etc., or have a drink on the premises. This only happens if you ask for a specific room on a specific floor! They are very good about it. If you alert them about your early check in, they will have your room ready for you unless the person staying in the room has asked for a late check-out. I have been using this hotel since 2000...no problems..We always enjoyed our stay in this hotel and feel at home..