138 St James Avenue, Boston, MA 02116-5002
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US$548
Fully refundable before Sat, 7 Oct
US$548
US$609
US$406
Hotels.comUS$548
Expedia.comUS$548
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About
#57 of 97 hotels in Boston
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand films
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish
Location
100Great for walkers
Grade: 100 out of 100
126Restaurantswithin 0.5 km
69Attractionswithin 0.5 km
138 St James Avenue, Boston, MA 02116-5002
E-mail hotel
Getting there
CopleyBoston T2 min
Back BayBoston T3 min
Car HireSee all Boston car hire
4567Reviews44Q+A100Room tips
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what an absolute dump. i was so disapointed its tired dirty the rooms are old and worn out the hotel lobby and general areas are like the Marie celest,it reminded me of the hotel in the shining there is nothing 5 or 4 star about it. its obviously being wound down for a refurb or sold . we paid over 500usd for a night ,no one fom Management was around no one asked how our stay was this place is on its last legs.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: dont stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We were very pleased with the 2 Queen bed Signature room on the Gold floor. The Gold Lounge was on the same floor which was very convenient for us. Room was quite spacious and had lots of closet space. It was newly renovated. Bathroom was nice too. Shower had great pressure and was so comforting after long days doing college tours. This hotel has grand old world charm with modern amenities. Location is central to shopping and sightseeing. I appreciated the extra security to use key card to access our floor. The Gold Lounge had a great variety for breakfast and the evening appetizers were really good. You could make a meal out of it. We always enjoyed stopping in the lounge before and after we returned. Highly recommend and would go back anytime!!
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Date of stay: April 2023
Value
Location
Service
Room Tip: Book the Gold level rooms. Newly renovated and the breakfast and appetizers make the extra cost...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 11 Apr 2023
Dear ChicagoLondon, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What started as an issue with the room could have had a different outcome, but thanks to Jesus looking at the matter, he then introduced me to Duty Manager Lucas. A lot of effort and time meant that the issue went away and am enjoyable stay at an iconic hotel steed in history. Lucan was courteous, taking a lot of time to discuss and resolved. He is an asset to the hotel. Location of the hotel is just the start, amazingly comfortable bed, the quietest aircon I have ever experienced, and incredible service.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 4 days ago
Dear markcD412KY, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whenever I’m in Boston for business, I look forward to visiting the Oak Bar once or twice for the food and atmosphere. This time, I decided to splurge and stay in the hotel as well. I was initially given an ADA room, which had a strange layout…no bathroom vanity and tv too far from the bed. When I called down to the desk, Lucas initially told me there was no other option, then offered to move me to another room, which was equally as disappointing. A first floor “cave”, with no light and a window that opened up to a loading dock, which woke me up at 5am each morning. The decor is also run down and dated. Total disappointment!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 6 days ago
Dear Y7810JDkellyk, Thank you for your review. We regret to learn you didn't fully enjoy your stay and also apologize for the myriad of challenges you experienced. This is certainly not indicative of the high Fairmont service standards we strive for. If you would like to connect with a manager, please give us a call at 617-267-5300. Thank you and we hope to hear from you soon. Warm regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My sister and I were treated royally. The accommodations were extraordinarily top notch. The staff we encountered were quick to help or answer any questions. From Gabe the concierge, Joe who helped and gave a wonderful tour of the hotel, Lucille the lovely hostess in the dining area, Tom our waiter, Brian the bartender, and Nativa the maid. Everyone had a smile, were friendly, and so welcoming!! The Fairmont Copley Plaza made our stay that much more fun.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 5 days ago
Dear F4969VKjuliem, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel 14 months ago as we were celebrating a big anniversary. It was on the recommendation of one of the top travel agents in Ireland. We had requested a high floor on booking & we were put on floor 1. We got over that, but the room we got was dreadful. There was a very unpleasant smell in the room and when we opened the bathroom door it was even stronger. My husband went down to reception and the receptionist said that she had no real authority but gave us another room on floor 1 which was ok. We told the girl on reception that we were returning for another 2 nights later in the month and that we certainly did not want a repeat bad experience. She advised us to phone a girl called Carolina the next day and she gave us Carolina’s business card. We phoned the next day, no reply , so we left a message with our contact details on Carolina’s phone. We then decided to send her an email and we did not receive a reply to date. We no longer have any confidence in the customer care in this Hotel. I would never recommend anyone to stay here and we will not be returning. We have cancelled our booking for later this month.…
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
The hotel is super old, not maintained , no proper maintenance No fridge in the suites even, they get one might be 5 years old , put it next to the door and smell odd No mini bar No early or late check out for even highest loyalty program member Rude communication and unwelcoming AC sound is very high Shower is not good at all
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Unless the hotel re-innovatived it is not good choice .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 6 days ago
Dear MJ007UAE, Thank you for your review. We regret to learn you didn't fully enjoy your stay and also apologize for the myriad of challenges you experienced. This is certainly not indicative of the high Fairmont service standards we strive for. Please give us a call at 617-267-5300 so that we may connect you with a manager. Thank you and we hope to hear from you soon. Warm regards, Vanessa Kuo Marketing Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
At first I was impressed by the lavish lobby. We got to our room and could barely open the door because the door was ridiculously tight and difficult to open. Inside our room looked nice, however the air-conditioning unit was extremely loud it sounded like an old car trying to start. There was also a faint mildew smell in the room. We were very dissatisfied!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 6 days ago
Dear 353lashaer, Thank you for your review. We regret to learn you didn't fully enjoy your stay and also apologize for the myriad of challenges you experienced. This is certainly not indicative of the high Fairmont service standards we strive for. Please give us a call at 617-267-5300 so that we may connect you with a manager. Thank you and we hope to hear from you soon. Warm regards, Vanessa Kuo Marketing Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's an excellent hotel - great location. We loved going to the Library and restaurants in the area. The staff was attentive. The rooms are large and very comfortable. We will return. I highly recommend.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 4 days ago
Dear Travelwithintention, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff! Our guests are our top priority and our staff is always available to help make your stay a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm regards, Vanessa Kuo Marketing Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is old, not maintained and very dirty. I’ve never seen such an outdated , stained, broken and dirty furniture, walls, floors in any other hotel, and we travel a lot. Service is very poor, they don’t respond to requests over the phone, they brought us old and very stinky refrigerator. The hotel is maybe good for a Halloween night as it definitely has a creepy vibe. We canceled after the first night ( we wanted to do it immediately but we arrived very late and tired). We moved to one of brand new Marriott’s, just 15 min from downtown, with great service, amazing rooms and free breakfast. ( in Fairmont they don’t provide you even with water, you need to ask for it at the lobby). Do not waste your money there.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 2 weeks ago
Dear 455izaa, We hope that you'll accept our sincere apologizes for your recent experience at our hotel. Your visit certainly fell far below your expectations and ours and we would welcome the chance to discuss the challenges you encountered. Regarding your comment about drinking water, we do provide two bottles of water daily to all guest rooms and regret that your room wasn't replenished. We will direct message you so we may work to restore your faith in our hotel. Thank you for taking the time to share your concerns. Best regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$393 - US$644 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont copley plaza boston hotel boston, fairmont copley plaza boston, fairmont boston, boston fairmont
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
383
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Claim Your ListingFAIRMONT COPLEY PLAZA, BOSTON: UPDATED 2023 Hotel Reviews, Price Comparison and 2,317 Photos (MA) - Tripadvisor
Frequently Asked Questions about Fairmont Copley Plaza, Boston
Which popular attractions are close to Fairmont Copley Plaza, Boston?
Nearby attractions include Boston Public Library (0.1 km), Back Bay (0.1 km), and Newbury Street (0.3 km).
What are some of the property amenities at Fairmont Copley Plaza, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Fairmont Copley Plaza, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Copley Plaza, Boston?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Fairmont Copley Plaza, Boston?
Conveniently located restaurants include Mistral, Sorellina, and Atlantic Fish Co.
Are there opportunities to exercise at Fairmont Copley Plaza, Boston?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Fairmont Copley Plaza, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Copley Plaza, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Copley Plaza, Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Copley Plaza, Boston?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Fairmont Copley Plaza, Boston?
Many travellers enjoy visiting The Printing Office of Edes & Gill (2.6 km), Old North Church & Historic Site (2.6 km), and Granary Burying Ground (1.5 km).