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Mandarin Oriental, Boston

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#6 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
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Mandarin Oriental, Boston
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639 Reviews from our TripAdvisor Community

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Showing 587: English reviews
Sao Paulo, Brazil
Reviewed 26 July 2015

Excellent facilities Great service fantastic spa. Concierge recommendations Were oustanding and with records on our previous stay. Location is Perfect also for business and for leisure. Will be there again!

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Helpful?
Thank MarioFleck
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear MarioFleck, Thank you for your recent stay and your wonderful review! I am delighted that you enjoyed our facilities, Spa, and the exceptional service provided by our colleagues. I am also pleased to hear that you enjoyed the location of Mandarin Oriental, Boston. We look forward to welcoming you back!

Nashville, Tennessee
Reviewed 21 July 2015

Everyone from the front desk to the housekeeping staff is customer service oriented! The hotel is perfectly located on Boylston and close to Newbury. We had a King deluxe room and overlooked Boylston. It is noisy. The bathroom is just okay - could have 2 sinks. Shower is so slippery on the floor I would suggest a mat of some...

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Helpful?
Thank leesatraveler
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Ish41, Thank you for your recent stay and your wonderful review. I am delighted to hear that you enjoyed Mandarin Oriental, Boston’s excellent location, service, and accommodations. I am also happy that you were able to experience many of the facilities we offer, including The Spa and Bar Boulud. We hope to welcome you back the next time your...

Taipei, Taiwan
Reviewed 19 July 2015

Staff don't care, neither should I. Was disappointed from check-in till check-out. Blaming on full occupancy is just not acceptable. Will take ny business to another hotel chain that want my biz. Obviously a 2nd-class citizen at MO.

Review collected in partnership with this hotel
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Helpful?
1Thank jerrym880
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Jerrym880, Thank you for your recent visit and for taking the time to share your experience and highlight the shortcomings. We take all comments and feedback very seriously; and were concerned and embarrassed to learn about the issue you experienced. We have noted your accommodation preference accordingly; I would like to guarantee you that we will have a non-accessible...

Geneva
Reviewed 18 July 2015

Stayed here with couple of friends for two nights only. This was a last minute decision as originally had other plans but we ended up in Boston as none of us has ever been. The hotel is nicely located on Boylston Street, where there are several shops and some 'not so great' bars nearby. The rooms are gorgeous and very...

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Helpful?
Thank amazingtripsasia
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Amazingtripsasia, Thank you for your recent stay and your wonderful review. I am delighted that you and your friends enjoyed your impromptu stay at Mandarin Oriental, Boston, and that you were able to explore Boston and utilize our wonderful location. I am also pleased that you found our accommodations to be gorgeous and spacious, and you were provided with...

Fes, Morocco
Reviewed 17 July 2015

A stunning hotel with a perfect location in the city of Boston; It is very practical to go shopping around or for business meetings. The service was exceptional and we loved the food that the hotel offered. The room is very elegant and the bathroom is spacious. We loved staying here and will recommend it to our friends.

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Helpful?
Thank Anis T
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Anis T, Thank you for your recent stay and your excellent review. I am very happy to learn that you were able to take advantage of our location and that your enjoyed the dining options at Mandarin Oriental, Boston. I am glad you enjoyed our accommodations and sincerely appreciate the recommendation. We hope to welcome you back the next...

Vancouver, Canada
Reviewed 16 July 2015

It's been a while since I've written a review, but the Mandarin deserves it. I booked through AMEX so was able to score a few in-house credits. While the hotel is on the expensive side, I highly recommend it. The small touches just blew me away. I was reading a book and had folded the pages, when I came back...

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Helpful?
Thank Sam P
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Sam P, Thank you very much for your recent stay and your absolutely wonderful review. We certainly appreciate the recommendation and are absolutely delighted that you experienced the high level of service and attention to detail provided by our colleagues. It is excellent to hear that you and your wife were able to utilize the house car, spa, and...

Reviewed 12 July 2015 via mobile

Perfect hotel. We had a great stay at the Mandarin Oriental in Boston. From check-in to check-out, the hotel provides impeccable service. Room service was outstanding. The staff went out of their way to make sure the kids were taken care of by providing us exactly with what we needed for our kids. We order off the menu and they...

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Helpful?
1Thank Basil M
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Basil M, Thank you so much for your wonderful review and I am delighted that you and your family experienced impeccable service during your stay from arrival to departure. I am also pleased you enjoyed our convenient Back Bay location and our freshly baked croissants at 3 a.m.! We look forward to welcoming you and your family back again...

Reviewed 9 July 2015

The Mandarin is a cut above other hotels. The subtle touches of a cup of tea upon arrival to the water each evening make it a pleasant and comfortable stay. The beds are SO comfortable. They've also recently renovated their bar/restaurant and it is excellent.

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Helpful?
Thank Sheila M
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Sheila M, Thank you very much for your recent stay and your absolutely wonderful review. I am delighted that you enjoyed your visit, and that you feel Mandarin Oriental, Boston is a “cut above.” We try to ensure that every visit is a truly memorable experience for our guests. I am also happy that you had the opportunity to...

Reviewed 8 July 2015 via mobile

A nice luxurious hotel with an amazing kind staff, they are very friendly and make you feel so welcome as soon as you get in. Going with the family, it was nice to find such a good Hotel in a nice location. They have a lift that has a path that goes straight to the prudential. Would comes down stay...

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Helpful?
Thank Buthaina G
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Buthaina G, Thank you for your recent stay and your wonderful review. I am delighted that you found our colleagues to be amazing, kind, friendly, and welcoming. I am glad that you enjoyed your stay and were able to take advantage of our location! We hope to welcome you back the next time your travels bring you to Boston.

Hong Kong, China
Reviewed 4 July 2015 via mobile

Arrived very late. Staff were quick & courteous. Very professional. Room was lovely. Very comfortable bed. Great bathroom and amenities. I would certainly stay there again if I was in Boston. Didn't get a chance to try the food options or room service

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Helpful?
Thank Olivia-hk31
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Olivia-hk31, Thank you for your recent stay and your excellent review. I am delighted that you found our colleagues to be quick, courteous, and professional. I am also pleased that you enjoyed our accommodations and found them to be comfortable. We hope to welcome you back the next time your travels bring you to Boston!

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bar Boulud
Bar Boulud
Cuisines: French
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 

Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199-7841
Region: United States > Massachusetts > Boston > Back Bay
Price Range: $784 - $1,306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston
Hotel Style:
#2 Green Hotel in Boston
#3 Spa Hotel in Boston
#4 Luxury Hotel in Boston
#4 Business Hotel in Boston
#8 Romantic Hotel in Boston
#11 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Boston staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher the better”
 of 5 bubbles RichardN121, 13 Jan 2017 | Read review
“rooms not facing the street are quieter”
 of 5 bubbles BostonHeidi, 15 Nov 2016 | Read review
“Get a room overlooking Boylston”
 of 5 bubbles baci2003, 13 Nov 2016 | Read review
“Fifth floor is good”
 of 5 bubbles JolyonG, 26 Oct 2016 | Read review
“any back street room”
 of 5 bubbles petersC4593MW, 20 Oct 2016 | Read review
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