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Mandarin Oriental, Boston

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#15 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
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Mandarin Oriental, Boston
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658 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Boston
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Showing 603: English reviews
Boston, Massachusetts
Reviewed 3 January 2017

A welcoming hotel with beautiful rooms. Everything was top quality. The front desk receptionist greets you as if you were a regular guest. Our room was comfortable with lovely linens and towels. The staff was genuinely happy to see us and asked how our day was. We were lucky to be at the hotel for New Year's Celebration right in...

Review collected in partnership with this hotel
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Helpful?
Thank heidih899
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear heidih899, Mandarin Oriental, Boston is honored by and very much appreciates your kind review about your recent stay with us. We are delighted to hear that we exceeded your expectations and that you were able to enjoy your guestroom and amenities during your stay with us on New Year's Eve. We thank you for taking the time to post...

New York City, New York
Reviewed 2 January 2017

Loved this property, great rooms, friendly staff, great wine bar, really excellent location. It simply couldn't get any better and that is why it's the Mandarin, you only get the best. Really loved the concierge Jennifer I believe it was, super friendly, like speaking with your best friend for recommendations. The staff really makes you feel that they care!

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1Thank nycsammy
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear nycsammy, On behalf of the entire team at Mandarin Oriental, Boston, we are always delighted to hear when our colleagues provide a superior standard of service. We are so happy our team, especially Jennifer, were so warm and welcoming and made you feel right at home. We are also delighted to hear that you were able to enjoy the...

Brooklyn, New York
Reviewed 12 December 2016

I have been coming and staying for business reasons at the Mandarin Oriental for years. It has been a pleasure in terms of its convenience and accessibility to the rest of the city and work. It is also very clean and well kept, people are extremely polite, and the services are excellent. That noted, the service had dipped a little...

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Thank Sunil S
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear sunspot19, Mandarin Oriental, Boston is always delighted to hear from our loyal guests who stay with us when they come to Boston. Our colleagues strive to provide 5-star service and are so happy to know that we once again succeeded in doing that. Thank you for your loyalty and for taking the time to post your kind review. We...

Timbuktu, Mali
Reviewed 8 December 2016

Great experience, as always in a Mandarin Oriental. Beautiful room, upgraded me, lovely staff. I'd pick Mandarin Oriental more often if they weren't so expensive but with a good corporate rate, this stay was terrific and good value.

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Thank Jean H
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Jean H, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are honored to be considered at the top of your list of hotels to stay in. We very much appreciate your loyalty and we look forward to having you visit us again soon!

Chicago, Illinois
Reviewed 6 December 2016

Outstanding service at Manderin . Their staff is excellent,especially the concierge and banquet staff. This was our 3 rd stay for holiday festivities and always excellent. This hotel is on par with any in the Boston market

Review collected in partnership with this hotel
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Thank leejanetf
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear leejanetf, Mandarin Oriental, Boston is always excited to welcome back our loyal guests. On behalf of the entire team, we are delighted to hear when our colleagues proactively anticipate our guest’s needs and exceed service expectations. Thank you for taking the time to post your kind review. We look forward to being a part of your holiday festivities for...

Boston, Massachusetts
Reviewed 5 December 2016

I've stayed at other MOs, but the service here is exceptional to all of them. The staff treated me and my little son like we were the only guests there. Everyone request was made timely and perfectly. This is truly Boston's best 5-star hotel by far. The location and food venues are incomparable.

Review collected in partnership with this hotel
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Thank KG2016BOS
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear KG2016BOS, Thank you for taking the time to post your very kind remarks. Mandarin Oriental, Boston is delighted that you had an excellent experience during your recent visit to us and we are honored you consider our hotel and staff to be one of the best. We look forward to welcoming you and your son again soon!

Salzburg, Austria
Reviewed 30 November 2016

Lets cut to the chase right away: this could be a Westin, Sheraton or any other top-of-the-line US hotel chain property, but it does not exude the luxury feel and provide the pampering you get from a MO property anywhere in Asia (or in Europe). Conveniently located next to an up-scale mall and still within walking distance to Boston Commons...

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Thank MJN
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Thank you for taking the time to review your recent stay. We always appreciate feedback from guests who have been able to experience our other Mandarin properties worldwide. We are disappointed to learn that your experience did not meet your expectations and for that we would like to extend our sincere apologies. We do appreciate you sharing your concerns so...

London, United Kingdom
Reviewed 27 November 2016

Over the years I have stayed in most of the higher end hotels in Boston. The Mandarin just became my new preferred place to stay. The location is great. If you need to get to the financial district either hop in a cab for 5-10 ride or walk to the T station in Copley Square. When weather permits it is...

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Thank JAJK66
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear JAJK66, Mandarin Oriental, Boston is delighted to be considered your new preferred hotel in Boston! We are so glad that you enjoyed the comfort and size of the guestrooms, the 5-star quality service we strive for, our convenient Back Bay location and our restaurant, Bar Boulud. We have just recently completed installing a new key card system for our...

New Orleans, Louisiana
Reviewed 27 November 2016

From the doormen to the concierge, the people of this hotel are friendly and extremely willing to please. From our hot cup of tea served in our room the moment we arrived, I knew we had chosen the right hotel. The room was very spacious. Servicing the room was a top priority. WE loved the location which was surrounded by...

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2Thank thoughts1980
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear thoughts1980, Thank you for selecting Mandarin Oriental, Boston for your recent visit and for taking the time to share your comments about your recent stay with us. We are simply delighted that you enjoyed your welcome tea, our wonderful guestrooms and also our convenient Back Bay location. We could not be happier that our colleagues made you feel so...

Reviewed 17 November 2016

From check-in to check-out we had excellent service. Probably one of the best hotel beds and pillows I've ever slept on. I like that they have a separate tub and rain shower. Great location just a couple blocks from Back Bay T station and many shops in the area.

Review collected in partnership with this hotel
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Thank Aaron S
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Aaron S, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are delighted that you enjoyed your guestroom as much as you did, and that you found the mattress and pillow to be exceptionally comfortable. We hope that you have the opportunity to visit us again...

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bar Boulud
Bar Boulud
Cuisines: French
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 

Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199-7841
Region: United States > Massachusetts > Boston > Back Bay
Price Range: $1,004 - $4,121 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston
Hotel Style:
#2 Green Hotel in Boston
#4 Business Hotel in Boston
#4 Spa Hotel in Boston
#8 Romantic Hotel in Boston
#10 Luxury Hotel in Boston
#11 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Boston staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are better”
Frikkels, 11 Apr 2017 | Read review
“I think the rooms at the end of hallway are small. My room 804 was tight.”
louisamuyil, 3 Mar 2017 | Read review
“Back Bay view.”
davidfp2017, 25 Feb 2017 | Read review
“Stay away from 4th floor--you hear people walking on floor above...non-stop.”
marshallsmom, 19 Feb 2017 | Read review
“higher the better”
RichardN121, 13 Jan 2017 | Read review
5 of 5