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The good: Bed was excellent, pillows were great, breakfast was great, staff was great, location was good, felt safe
The bad: Hotel needs a total update. Period.
The Ugly: Common carpets and hallways need to be cleaner. Spots in carpets.More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded yesterday
Thank you for your valuable feedback regarding your recent stay with us. We were pleased to hear you enjoyed our bedding package, the location and especially our team! With that said please accept our apologies that our update is not complete yet. We...More
Genuinely, you wouldn't find better staff at a Ritz Carlton. Front desk, valet, security, all so helpful and accommodating.
The rooms were clean and as you would expect for Holiday Inn. The breakfast, for a continental, was brilliant. Can't ask for more for the price...More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 9 August 2017
Thank you for your recent review and for being our guest. And thank you for the perfect score! We appreciate the fantastic mention of our team and I will be sure to share it with them! We hope you will return and be...More
While the staff at this hotel was fantastic, almost everything else was terrible. I cannot believe that IHG would allow this quality of a hotel within its chain. When we book a Holiday Inn Express, we have come to enjoy a certain standard of cleanliness,...More
1 Thank Michelle S
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 2 weeks ago
Dear Michelle S,
Thank you for your feedback and for explaining in detail the issues you experienced. I will have a meeting with our management team and follow through with the items mentioned above. We take great pride in our hotel and our talented team...More
Thanks to Ludie at the Front Desk, we had a wonderful stay!! She went out of her way to help us with problems at check-in. All staff was friendly and helpful.
Good location, close to T stop and walking distance to Little Italy and harbor....More
Thank Patricia G
Response from Holiday Inn Exp... T, Front Desk Supervisor at Holiday Inn Express Hotel & Suites Boston GardenResponded 2 weeks ago
Thank you for your 5 star review!!! I'm so pleased to hear that Ludie, as well the rest of the staff were pleasant and accommodating. I'm glad the location was perfect for you as well.
We hope to see you again soon!
I used IHG loyalty points to stay here for one night to get a few hours sleep before heading off to Logan Airport at 4am on Monday 21st August.
The room I was given had windows that overlooked the building site in front of TD...More
Thank Irmgard H
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 3 weeks ago
Dear Irmgard H.
Thank you for recently being our guest as it was a pleasure serving you.
I am glad to hear your room was up to par and that most of the staff you spoke with was friendly. If you would like to discuss...More
US$233 - US$644 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#57 Family Hotel in Boston
Number of rooms
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