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Holiday Inn Express Hotel & Suites Boston Garden

545 reviews
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Traveller (137)
Room & Suite (74)
Dining (3)
Overview
  • Excellent26%
  • Very good40%
  • Average20%
  • Poor8%
  • Terrible6%
Travellers talk about
“td garden”(136 reviews)
“north station”(51 reviews)
“friend street”(16 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Multilingual Staff
Wheelchair Access
3.0 Star Hotel
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Rooms
7 Mar8 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (545)Write a Review
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All reviewstd gardennorth stationfriend streethi expressthe north endbruins gamegreat locationvalet parkingthe breakfast areaservice elevatoran older buildingquincy marketfree breakfastfreedom trailfront desk staffshort walkwithin walking distance
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11 - 15 of 509 reviews
Reviewed 3 October 2017

We booked this months prior to our trip and thought...wrongly and by the description on their web site that we would be safe with A Holiday Inn. The room rate was very high, however we were willing to pay the 500 Dollar per night rate...More

Thank sheenac268
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 4 October 2017

Hello sheenac268, Thank you for providing us with feedback from your stay. We enjoyed having you as our guest and speaking with you directly about the things mentioned above. We apologize that you experienced some issues while staying with us but hopefully after speaking with...More

Reviewed 23 September 2017

We stayed one night before a cruise. Staff were friendly and helpful from the moment we arrived. They provided us with detailed directions and suggestions for touring around. The hotel is older but this fits with the downtown ambience. The lobby area and our room...More

Thank kgwh5760
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 25 September 2017

Hello kgwh5760, Thank you for the perfect 5 of 5 rating!! And for being our recent guest. We appreciated having you and we are happy to hear all things went well. Thank you for the nice comments regarding our team, the hotel and the area!...More

Reviewed 20 September 2017

The good: Bed was excellent, pillows were great, breakfast was great, staff was great, location was good, felt safe The bad: Hotel needs a total update. Period. The Ugly: Common carpets and hallways need to be cleaner. Spots in carpets.More

Thank earz2u
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 21 September 2017

Dear earz2u, Thank you for your valuable feedback regarding your recent stay with us. We were pleased to hear you enjoyed our bedding package, the location and especially our team! With that said please accept our apologies that our update is not complete yet. We...More

Reviewed 5 September 2017

While the staff at this hotel was fantastic, almost everything else was terrible. I cannot believe that IHG would allow this quality of a hotel within its chain. When we book a Holiday Inn Express, we have come to enjoy a certain standard of cleanliness,...More

1  Thank Michelle S
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 7 September 2017

Dear Michelle S, Thank you for your feedback and for explaining in detail the issues you experienced. I will have a meeting with our management team and follow through with the items mentioned above. We take great pride in our hotel and our talented team...More

Reviewed 2 September 2017

Thanks to Ludie at the Front Desk, we had a wonderful stay!! She went out of her way to help us with problems at check-in. All staff was friendly and helpful. Good location, close to T stop and walking distance to Little Italy and harbor....More

Thank Patricia G
Response from Holiday Inn Exp... T, Front Desk Supervisor at Holiday Inn Express Hotel & Suites Boston GardenResponded 3 September 2017

Patricia, Thank you for your 5 star review!!! I'm so pleased to hear that Ludie, as well the rest of the staff were pleasant and accommodating. I'm glad the location was perfect for you as well. We hope to see you again soon! With Hospitality,

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Multilingual Staff
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$124 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$124 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (137)
Room & Suite (74)
Dining (3)
Questions & Answers
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nasmith820
5 January 2018|
AnswerShow all 7 answers
Response from locokirky | Reviewed this property |
Never had a problem with that very well maintained hotel would recommend to anyone
1
Vote
Cidymom
11 December 2017|
AnswerShow all 2 answers
Response from GMJamieGleason | Property representative |
Hi Cidymom, Thank you for your question regarding Executive rooms. Our executive rooms have a kitchenette in them with both a fridge and microwave. We are updating our hoel and conducting a full renovation!! (Exciting... More
0
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Cidymom
7 December 2017|
AnswerShow all 4 answers
Response from hilarymcmenamin | Reviewed this property |
Hilary here sorry I reported on another hotel, regards the Holiday Inn in Boston, it was in August when I was there, I did not notice any renovations going on at hotel.
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Room Tips
"Request a room away from the street."
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"Room 209 was quiet and spacious but no view (if that's important for you)"
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"I was on a tour bus of 45 no one complained about their room."
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"We had requested an early check in which was honoured."
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