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We booked this months prior to our trip and thought...wrongly and by the description on their web site that we would be safe with A Holiday Inn.
The room rate was very high, however we were willing to pay the 500 Dollar per night rate...More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 4 October 2017
Thank you for providing us with feedback from your stay. We enjoyed having you as our guest and speaking with you directly about the things mentioned above. We apologize that you experienced some issues while staying with us but hopefully after speaking with...More
We stayed one night before a cruise. Staff were friendly and helpful from the moment we arrived. They provided us with detailed directions and suggestions for touring around.
The hotel is older but this fits with the downtown ambience. The lobby area and our room...More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 25 September 2017
Thank you for the perfect 5 of 5 rating!! And for being our recent guest. We appreciated having you and we are happy to hear all things went well. Thank you for the nice comments regarding our team, the hotel and the area!...More
The good: Bed was excellent, pillows were great, breakfast was great, staff was great, location was good, felt safe
The bad: Hotel needs a total update. Period.
The Ugly: Common carpets and hallways need to be cleaner. Spots in carpets.More
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 21 September 2017
Thank you for your valuable feedback regarding your recent stay with us. We were pleased to hear you enjoyed our bedding package, the location and especially our team! With that said please accept our apologies that our update is not complete yet. We...More
While the staff at this hotel was fantastic, almost everything else was terrible. I cannot believe that IHG would allow this quality of a hotel within its chain. When we book a Holiday Inn Express, we have come to enjoy a certain standard of cleanliness,...More
1 Thank Michelle S
Response from GMJamieGleason, Manager at Holiday Inn Express Hotel & Suites Boston GardenResponded 7 September 2017
Dear Michelle S,
Thank you for your feedback and for explaining in detail the issues you experienced. I will have a meeting with our management team and follow through with the items mentioned above. We take great pride in our hotel and our talented team...More
Thanks to Ludie at the Front Desk, we had a wonderful stay!! She went out of her way to help us with problems at check-in. All staff was friendly and helpful.
Good location, close to T stop and walking distance to Little Italy and harbor....More
Thank Patricia G
Response from Holiday Inn Exp... T, Front Desk Supervisor at Holiday Inn Express Hotel & Suites Boston GardenResponded 3 September 2017
Thank you for your 5 star review!!! I'm so pleased to hear that Ludie, as well the rest of the staff were pleasant and accommodating. I'm glad the location was perfect for you as well.
We hope to see you again soon!
Response from GMJamieGleason | Property representative |
Thank you for your question regarding Executive rooms. Our executive rooms have a kitchenette in them with both a fridge and microwave. We are updating our hoel and conducting a full renovation!! (Exciting... More
Thank you for your question regarding Executive rooms. Our executive rooms have a kitchenette in them with both a fridge and microwave. We are updating our hoel and conducting a full renovation!! (Exciting!!) but the new executive rooms which will open in some areas later this month will not have a microwave unit-Sorry. Not sure when you are planning to stay but I hope that helps. Hope to see you soon!