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citizenM Boston North Station Hotel

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70 Causeway St, Boston, MA 02114-1603
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Traveller (117)
Room & Suite (26)
Dining (12)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#48 of 97 hotels in Boston
Location
Cleanliness
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Value
Travellers' Choice
This is your perfect Boston hotel in an ideal location - citizenM Boston North Station. Find us perched on top of TD Garden Arena, across the street from Boston North Station metro and train. Reach us from the airport by taxi in around 20 minutes. Walk a short distance to Faneuil Hall, Boston Tea Party ships, downtown and other attractions. All our rooms are packed with tech and comfort, from giant beds to rain showers, and smart TVs with free movies (or stream your own content via the superfast free Wi-Fi). All rooms are deep-cleaned and disinfected after every stay. Control everything from lights to temperature via the beside MoodPad tablet, or with our free app (the app is also your key to contactless stays and free welcome drinks when you book your next stay through it). In our colourful living room, enjoy books, art and ultra-comfortable Vitra furniture - and remember to check out the sensational view of Boston skyline from our (beautifully furnished) outdoor terrace.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
24-hour security
Parking
Wifi
Breakfast buffet
Photo copier / fax In business centre
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
City View
Languages Spoken
English
754Reviews9Q+A36Room tips
Traveller rating
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jmgarroway wrote a review 25 Sep
Atlanta, Georgia1 contribution
The employees were friendly and helpful and the property is actually very nice and clean. The location is great. I did like the bed and TV but hated how the shower and toilet were set up (toilet is facing the shower and like a foot away; like being in an RV). The lighting in the room was terrible--I literally could not see to put on makeup. The mirror had two embedded light strips that did nothing and then there was a tiny (like 2-inch) light fixture in the ceiling several feet up so everything was just too dark. So if you wear makeup, bring your own lighted mirror. The room had blackout blinds which seemed great...but the smoke detector had a blinking light on it and when the room was completely dark, that became like a strobe light so I had to keep low lights on all night to counteract it, making sleep difficult. On the second night, there was an intermittent knocking sound coming from the window that went on all night; no idea what that was. I was in town for a business trip and I slept horribly all four nights and left each morning feeling like I had probably put on clown makeup since I couldn't see. The place does have a great vibe but those two things are deal breakers for me. And maybe the price is reasonable for the area but considering it's the most expensive place I'd ever stayed, I definitely expected better.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria DelVecchio, General Manager at citizenM Boston North Station Hotel
Responded yesterday
Hi jmgarroway, thank you for taking the time to share the feedback from your recent stay at citizenM Boston North Station. Your efforts go a long way and we appreciate you letting us know what we could be doing better. It's been lovely to hear about your positive experience with our ambassador team and the cleanliness of the hotel, but we want to apologize for some of the frustrations you did experience like the blinking smoke detector and the dim lights. I will make sure that our engineering team has a look at the lighting inside the room, but as for the fire safety detector, we follow the local city laws in an effort to keep our guests safe at all times. Someone from our team will be reaching out to you soon to see how we can turn your experience around for the next visit. Thank you again for your time and efforts, we appreciate the feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
emilykmcdonald wrote a review 23 Sep
1 contribution
First, I couldn’t find the hotel because your sign is black on black and the colored sign on the bottom is obstructed if you’re on the other side of the street. The staff was friendly- no problem there. The bed nook and window and view were great, but I found a lot of the room to be impractical and pretty difficult to manuever. The bed was comfortable but there was only one blanket? Not even a flat sheet. And no charging ports on either side! I was shocked by this. I was freezing when I first got to the room- searched everywhere for a thermostat before learning that I had to control this on the iPad. Shower- I had no idea how to turn it on and when I did finally turn it on, the handheld nozzle turned on like a firehouse and drenched the toilet area of the bathroom. Shower was very impractical and reminded me of college dorms not “luxury European style hotel.” I’ve been to Europe, it’s not like this there- even in most 30 euro/night hostels. The water also never got warm. I also needed to shave my legs and there was no way to do it in that shower without sitting on the ground where I could not even stretch my leg all the way and get rained directly down on by the shower head. This is not the type of shower to put that kind of shower head! I had to lay a towel out on the floor of the room and do it there. No way to turn the light on brighter in the shower or turn on a fan. I can't imagine staying in this room with another person and have everything you're doing in the bathroom to be heard.The experience was so horrible I didn't shower the second day. Sink/vanity area- the sink is not deep or wide enough to wash your face without totally soaking the mirror. In order to make use of the vanity light to apply makeup, I had to drag the chair over because the light wouldn't adjust that far. Even with the brighter light on, it was so dim that I had to use the flashlight on my phone also. Absolutely nowhere to put hand towels on the extremely shallow shelves below. I could barely reach my hand into the tiny trash bin because it has such low clearance over the shelf above it. Ended up leaving a lot of my trash on the “desk.” I had no idea there was a mini fridge until the night before I left, because it wasn’t marked. The “ready to drink” water from the tap was luke-warm at its coolest. Food- Your website said 24/7 food, but when I took a look at the menu at midnight, it said I’d have to go talk to a concierge to see if anything was available. I was starving and you
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria DelVecchio, General Manager at citizenM Boston North Station Hotel
Responded yesterday
Hi emilykmcdonald, thank you for taking the time to review your recent stay with us. We're thrilled to hear that our staff of ambassadors welcomed you in a friendly manner! We also appreciate listening to your constructive feedback as it is beyond helpful to understand your frustrations and how we can make them better in the future. I will personally ensure that our engineering team takes a look at the room you stayed in to make sure all lights are functioning at the highest levels. We will also pass on the feedback regarding the power outlets to see how we can improve this feature for new and existing hotels alike. At citizenM, we feel strongly about delivering important features like consistently hot, high pressured showers, your own personal streaming TV options, XL king-size beds, and oversized windows for city gazing, but it sounds like we did not match your expectations and we apologize for that. We hope that you decide to give us a second chance for some of your future travel needs in one of our cities around the world. Until then, stay well and safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KatRx29 wrote a review 22 Sep
1 contribution
Room was very nice and clean. All room features are managed via an IPAD which was cool. Could have used an in-room coffee pot. Parking was the only inconvenience, I had to park in the train station which I was not expecting. Perhaps a valet service would help or designated parking for the hotel. Employees were efficient and helpful.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael I wrote a review 18 Sep
Cardiff, United Kingdom125 contributions55 helpful votes
Just want you need in a central location. I arrived slightly before the check in time but that was no issue. Great friendly staff helped me get checked in and up into my room in no time. I was on the bottom floor of rooms, the 5th. I had no issue with noise from inside the hotel or outside, even with a concert one night in the attached stadium, I heard nothing! Rooms are small but perfectly formed. Big bed, good shower- what more do you need? On checkout staff again we’re helpful and friendly they have a good system to look after luggage too. Will 100% stay again next time I’m in Boston!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rubylartego wrote a review 17 Sep
Washington DC, District of Columbia1 contribution
Great location. Be mindful of the 2 elevators which could be very confusing. Bed very comfortable. Did not try the food there - but there is a market place right below which is very convenient. It is also a high tech hotel. 10th floor view not good. You just see the top of the dom.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria DelVecchio, General Manager at citizenM Boston North Station Hotel
Responded 5 days ago
Hi Rubylartego, we are happy to hear about your recent stay at citizenM. Your feedback, both positive and constructive, are so valuable to us as we continue to find ways to provide amazing hotel stays to our guests. We also agree that our location in Boston North Station is a central and convenient one and that you enjoyed our XL king size beds. However, we do understand your frustration with the elevator banks and we apologize for any inconvenience this caused during your stay. I will work with our team to be diligent about mentioning this to guests upon check-in so that they are aware beforehand. Thank you again for taking the time to share your feedback, it's so greatly appreciated!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ordinaryboy007 wrote a review 12 Sep
1 contribution
Really lovely place with stellar city views, particularly from the top floors. Great design throughout, a mid century lovers paradise. Super huge comfy beds with a massive window. Loved all the tech in the room. Bathroom is tight, and not ideal for shy toilet users. Friendly and helpful staff. Research the parking situation. There is a pricey garage at the TD Center, and a less expensive one about 2 blocks away. No room service, but you can order at the canteen, and take it to your room. Overall, we're super happy with our stay, and will definitely stay at any of CitizenM hotel.
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Review collected in partnership with this hotel
Date of stay: September 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Beachlover wrote a review 12 Sep
Pompano Beach, Florida1 contribution
This was a new experience for me (traveled alone on this trip). Located in the section of Boston near the Amtrak North station, it was only 3 years old. Walked into the entrance to find a large empty room with a big sign directing you to the elevator and it said lobby 4th floor. The lobby was nicely decorated with many places to sit and a breakfast area. Very modern decor. I was greeted at a low desk with a host to help me sign in to one of the many iPads to register and print my digital room key. I was given a room on the 12th floor with a view. A very small room but nicely decorated. The iPad was wired to the wall by the desk. You controlled everything in the room with the iPad. The TV, lights, temperature, calls to desk, and the blinds on the window and had access to much information. It was quiet, convenient to a food court and some local restaurants. As I get older, my goal is to try new technologies when I can. I thoroughly enjoyed this experience. A good place to stay. I would choose this hotel again,
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bklynjon wrote a review 9 Sep
1 contribution1 helpful vote
room is expensive, cool, location is nice,..I had some ones fecal matter on my shower mat, and it wasn't mine, so its not my best hotel stay...I made attempts to contact someone downstairs, directing me to a corporate number that directed me to nowhere. I'm a business traveler, N America, Asia, Europe, stay in lots of nice hotels, will not use CitizenM in the future. They will blame the low paid cleaner while not looking at the real issues.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Victoria DelVecchio, General Manager at citizenM Boston North Station Hotel
Responded 5 days ago
Hi bklynjon, thank you for sharing your feedback from your recent stay. I appreciate the time you took to speak with me further about the issues you experienced. Once again, we do apologize for the less-than-positive experience that you had at citizenM Boston North Station. I hope that we were able to address your concerns and that you do decide to give us another chance in the future to show you what we're really about at citizenM.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kristen W wrote a review Aug 2022
1 contribution
Loved my stay - a super modern and fun hotel and very central in Boston. the rooms are very 'city' rooms, but huge but good for what you need and the layout is fun. the room is controlled by an iPad and easy to use.
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Review collected in partnership with this hotel
Date of stay: August 2022
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rdhawk10 wrote a review Aug 2022
Athens, Greece3 contributions
This trendy hotel is like being locked into an IKEA showroom or inside cruise ship cabin. Heavy on self serve tech if you like the Ritz Carlton this isn’t for you. The common areas are cool and it has a great location. The rooms? Not so great. Bed is up against the wall so if you are sleeping on the inside you will need to crawl over your bedmate to get out. Sink is on outside in the middle of the small rooms. Furniture is ikea minimalist. Room was clean. Hotel is tech heavy so it’s like buying gas at Costco- not much help from staff.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria DelVecchio, General Manager at citizenM Boston North Station Hotel
Responded 2 weeks ago
Hi rdhawk10, thank you for providing us with some feedback about your recent stay. We truly appreciate the time you took to do so because it allows us the opportunity to see what we could do better. Our rooms have been designed to be compact but full of features like your own personal streaming TV and high pressured rainfall showers. We apologize for not meeting your expectations this time but please know that if you do decide to visit us again, our team of ambassadors will be here 24 hours a day to help you with anything that can make your stay a memorable one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$220 - US$434 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonWest End
NUMBER OF ROOMS
272
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Frequently Asked Questions about citizenM Boston North Station Hotel
Which popular attractions are close to citizenM Boston North Station Hotel?
Nearby attractions include TD Garden (0.1 km), Leonard P. Zakim Bunker Hill Bridge (0.4 km), and Otis House (0.5 km).
What are some of the property amenities at citizenM Boston North Station Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at citizenM Boston North Station Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM Boston North Station Hotel?
Guests can enjoy a lounge during their stay.
Is parking available at citizenM Boston North Station Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to citizenM Boston North Station Hotel?
Conveniently located restaurants include Regina Pizzeria, Tavern in the Square, and Massimino's Cucina Italiana.
Are there opportunities to exercise at citizenM Boston North Station Hotel?
Yes, guests have access to a fitness centre during their stay.
Is citizenM Boston North Station Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Boston.
Does citizenM Boston North Station Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to citizenM Boston North Station Hotel?
Many travellers enjoy visiting The Printing Office of Edes & Gill (0.6 km), Old North Church & Historic Site (0.6 km), and Longfellow House Washington's Headquarters National Historic Site (5.4 km).
Does citizenM Boston North Station Hotel have any great views?
Yes, guests often enjoy the city view available here.