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US$139
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US$139
Free cancellation until 17/02/23
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About
#60 of 98 hotels in Boston
Location
Cleanliness
Service
Value
European styled boutique Hotel set in former private residence dating from 1892; situated in the Back Bay neighborhood.
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Property amenities
Paid public parking nearby
Parking
Free High Speed Internet (WiFi)
Free breakfast
Nightclub / DJ
Baggage storage
Newspaper
24-hour front desk
Wifi
Bar / lounge
Non-smoking hotel
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Room features
Air conditioning
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Trendy
Languages Spoken
English
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
130Restaurantswithin 0.5 km
66Attractionswithin 0.5 km
Contact
655 Boylston St, Boston, MA 02116-2804
Getting there
CopleyBoston T1 min
Back BayBoston T6 min
Car HireSee all Boston car hire
1046Reviews12Q+A100Room tips
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Overpriced and underwhelming. We paid over $1,100 for three night. The air conditioning makes a loud bang when I turns on and off. The toilet intermittently runs all night. The windows are dirty and don’t open or close properly. Thin glazing means you hear everything from the street. The pillows are lumpy and poor. The breakfast was basic and the staff in the cafe largely indifferent. I would not recommend staying here and I would not stay here again
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AdamL-Innkeeper, Innkeeper at Charlesmark Hotel
Responded 31 Oct 2022
Thank you for staying with us and for providing some feedback on where we can focus our efforts on future improvements.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
I only stay at the Charlesmark Hotel in Boston--last time was in 2018--it was great then and now! The location cannot be beat! In Boston's Back Bay and walking distance to shops and restaurants in every direction, the Boston Public Library-original and new wing, the T and Blue Bikes (to rent and drop all around town). Boston Common is a gorgeous public park a 5-10 minute easy walk away. The staff have always been great and this time, they truly went above and beyond. three wonderful front desk managers, housekeeping and other team members were able to quickly locate a bag with gifts I left in a closet in my room when I got to my next destination and they are mailing on to my family in another state where I went to next.
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Date of stay: May 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Adam Lombard, Innkeeper at Charlesmark Hotel
Responded 12 Mar 2022
Laraine, Thank you for the very kind words about our staff! I'm happy to hear that you love the area so much. Charlesmark is truly a perfect location for the back-bay public Common's. I know you've stayed with us before so I'm sure you know, but just in case, If you call us at 617-247-1212 and book directly with our front desk team we provide an extra discount to our favorite guests that book direct.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in Boston visiting for a few days. We've stayed in many hotels in the city and find ourselves going back to the Charlesmark Hotel for its consistency and desirable accommodations. Convenient and friendly, I'd put this hotel high on your "go to" spots when looking to stay in Boston.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Lombard, Innkeeper at Charlesmark Hotel
Responded 11 Dec 2022
Thank you for your stays and for your review! We hope to host you again soon. Please keep in mind we have an additional discount for guests that call our team to book with our front desk team at 617-247-1212.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for a week as a family of 4. We know Boston quite well having visited a number of times over the years but this was only our second time staying right in the middle of the city. We chose the Charlesmark primarily for (1) it’s location and (2) it’s price. Boston is extortionate but we really wanted to be right in the middle of the city. The location right on Boyleston is absolutely perfect and it has a lovely frontage of tables that are attached to the Landwer Cafe - they seem to occupy the same building and are connected but different businesses. Lovely to sit out here and watch the world go by. The hotel retains what must be the original, or nearly original features and therefore the rooms are small. However, we were really only looking to be here to sleep and the they were clean. The reception staff were brilliant. Helpful, attentive and informative- thank you!! We liked the DVD/video collection down in the basement! Lovely touch and some real gems in there but unfortunately we couldn’t work out how to use the DVD player in the room! Cafe Landwer itself seemed nice too. It was always busy and the menu looked good! If you were a guest, you received a discount. And that brings me to the breakfast. This was perhaps the downside to this place. Breakfast was included in the room rate. We were fully prepared and expecting this to be a basic breakfast of pastries or such like. (Which it was) and that was absolutely fine for us. The food provided was very tasty. The issue was that the staff in the cafe clearly found the ‘duty’ of breakfast to be a HUGE chore. It was served every day between 7 and 11 but no matter what time we went down, you always had to ask for something. I agree with other reviews, there was often nothing there (un-replenished) and even if there was something left there was rarely any cutlery, etc. having worked In hospitality, it really isn’t difficult to replenish a breakfast table such as this. Often the flask was out of coffee and there was never any hot water for tea. Every day without fail we had to ask the staff in the cafe for something. It would appear that they would ignore you as long as they could and were often unhelpful when you asked for cutlery etc. If there was nothing at the official breakfast station, they simply directed you to the pastries at the front of the counter! Great! They were delicious, but the cafe must lose a lot of money that way as nobody was keeping track. My biggest frustration however was the day I finally managed to nab the last bagel. There was absolutely nothing to put on it- butter, cream cheese etc. I asked the staff of the ‘coffee side’ of the cafe if they had any. The were quite rude and said to ask the ‘cafe/food’ side of the cafe. When I went there, I was told that there was no butter or cream cheese… despite being able to see both in the counter. They simply refused to give me any. Bizarre. If you aren’t going to put on breakfast properly, don’t bother. It may be viewed that guests should be grateful for what they got given they weren’t paying.. but you were… in the room rate! It’s a shame that this issue stuck in my mind so much as I will re-iterate that your reception and housekeeping staff were excellent! Overall, great stay and I would stay again- just maybe tweak breakfast a bit!! :-)…
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Adam Lombard, Innkeeper at Charlesmark Hotel
Responded 11 Dec 2022
We have been working with the Cafe to ensure the service and quality they are known for is also shared with our guests for breakfast. We hope you can come back soon and you will see that we have improved the flow from their team for the breakfast items. Either way thank you for the detailed feedback you've provided and for staying with us in the first place! We hope to host you again soon. Please keep in mind we have an additional discount for guests that call our team to book with our front desk team at 617-247-1212.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The experience was compromised - especially for $477 a night. The room was teeny-tiny - room marketed to hold 2 adults but could not possibly have 2 people in the room. Most overwhelming was the overpowering mildew smell that permeated from the shower into the sleeping area and ruined my stay. when you pay almost $500 a night and can't shower - and smell mildew in the sleeping area, that's a no-go. When I told the front desk about this, they said 'Oh, sorry' and left it at that. Not an offer for a make-up night in another room nor any acknowledgement of a highly compromised experience. Too bad bec the place is so cute and in a great location - I really wanted to like it.
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Date of stay: September 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Lombard, Innkeeper at Charlesmark Hotel
Responded 11 Dec 2022
Thank you for your feedback. Our other manager had tried to reach out and speak with you about your experience as it is not consistent with most of our feedback. Feel free to reach back out to us so we can discuss it. - Adam, Mike, Johann & The Charlesmark Hotel Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is nice and clean. The location is perfect to visit Boston. Very kind staff. A simple breakfast is included in the room rate, just pasty/bagel and coffee, but the service is very poor: first day there was only one pasty and no spoons, no plates, no napkins, no sugar, second day same bagel and 2 pasties not fresh; nobody takes care of breakfast servister neither waiters nor receptionist. We reported to the reception desk as well during our stay.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AdamL-Innkeeper, Guest Relations Manager at Charlesmark Hotel
Responded 24 Sep 2022
We are working with the Cafe that manages the Coffee & Pastry/Bagel we have in the morning. Thank you very much for your feedback so we can get better for the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The receptionist didn’t even bothered to look to us in the face. Zero sympathy or empathy, clearly we were disturbing her “peace” by checking in. No explanations about breakfast, wifi, check in/out times….if you want to now and you don’t ask, she won’t tell. Room small, smelly, and with a tiny double bed. Noisy in the night as was facing the service street in the back of the building. Complimentary breakfast is included but was a real deal to understand how and to whom to request it without being charged. The location is PERFECT, everything has a bright side. In any case I just pray that I will never be charged what I have been charged for a place like this. Never again.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamL-Innkeeper, Manager at Charlesmark Hotel
Responded 29 Jul 2022
I'm sorry to hear your experience wasn't what you expected or what we strive to provide. If you would like to reach out directly to myself or our other manager, please feel free as we would like to have more details so we can use to further ensure that other guests don't have the same experience you did. We really do hope all of our guests enjoy their stay and would like to ensure that if you were to ever come back you would be happy, again we'd love to hear some more details directly from you so we can help make it better for the future. I've included my email, the operation manager's email, and our main guest service email below. adam@charlesmarkhotel.com / mike@charlesmarkhotel.com / info@charlesmarkhotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is superb. I had breakfast, lunch and dinner at their new restaurant on the first floor, Landwer. American and Mediterranean fare. Quality of food and service was outstanding. Highly recommend staying here for business and personal travel. The staff was proactive and very friendly!
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Date of stay: April 2022Trip type: Travelled on business
Room Tip: Call the hotel directly for your best rate
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamL-Innkeeper, Manager at Charlesmark Hotel
Responded 14 Apr 2022
Thank you for the kind words. When you come back be sure to call us for the best possible direct booking discount - 617-247-1212.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I loved staying at this hotel as the location is fantastic, staff is friendly, welcoming and the rooms are meticulous and cozy. We have stayed here many times and look forward to our next visit!
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AdamL-Innkeeper, Manager at Charlesmark Hotel
Responded 14 Apr 2022
Thank you for the kind words. When you come back be sure to call us for the best possible direct booking discount - 617-247-1212
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed everything about this hotel. From our interactions with the staff to our beautifully appointed room. Yes, our room was small but very well thought out. One of the cleanest hotels we have been in in a long time. Everything was in perfect working order and in pristine condition. Even though the parking was not on site the garage was very convenient and hassle free. We parked our car for 3 days and were able to walk from the Charlesmark to everywhere we wanted to visit. So much fun to feel like a local. Many restaurants and shopping right outside the door. The Charlesmark was instrumental in making our trip to Boston extra special.
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Date of stay: November 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Adam Lombard, Innkeeper at Charlesmark Hotel
Responded 12 Mar 2022
Z1282WWjeank, Thanks so much for your kind words about our staff and the room condition! We're glad to hear you had a great time and that the location was convenient. Hopefully we'll see you again sometime soon! The next time you are looking to visit, feel free to give us a call at 617-247-1212 to book with our front desk team. We give everyone that calls a discounted rate for our favorite guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$148 - US$309 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charlesmark hotel boston
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
40
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Frequently Asked Questions about Charlesmark Hotel
Which popular attractions are close to Charlesmark Hotel?
Nearby attractions include Boston Public Library (0.08 km), Back Bay (0.05 km), and Newbury Street (0.2 km).
What are some of the property amenities at Charlesmark Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Charlesmark Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Charlesmark Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Charlesmark Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Charlesmark Hotel?
Conveniently located restaurants include Sorellina, sweetgreen, and The Friendly Toast.
Are there any historical sites close to Charlesmark Hotel?
Many travellers enjoy visiting The Printing Office of Edes & Gill (2.7 km), Old North Church & Historic Site (2.7 km), and Granary Burying Ground (1.6 km).
Is Charlesmark Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.