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Embassy Suites by Hilton Boston - at Logan Airport

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#59 of 82 Hotels in Boston
GreenLeadersPlatinum level
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Embassy Suites by Hilton Boston - at Logan Airport
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2,063 Reviews from our TripAdvisor Community

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Showing 1,944: English reviews
Port Charlotte, Florida
Reviewed 2 days ago NEW

Went for a birthday celebration and stayed here the night before flying home from Logan. Very convenient location on the airport property with shuttle service from the rental car drop off to the hotel and from the hotel to the departure terminals.

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Helpful?
Thank CruznC5
Moreno Valley, California
Reviewed 1 week ago

This place was great. It is an easy connection to Boston Logan Airport and the "T" (subway/trains). There is an excellent restaurant in the lobby. The food and service was very good. And the entire hotel staff was wonderful. They were very helpful in working with us for early check in and late check out. Our room was very comfortable,...

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Helpful?
Thank ajaskkball
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for taking the time to share about your experience. The Embassy Suites by Hilton Boston at Logan Airport team appreciates the high markings as our staff strives to go above and beyond for our guests. As you mentioned, our staff will accomodate requests such as early check-ins and late check-outs depending on availability so that our guests have...

Reviewed 1 week ago

We arrived from an international flight on Thanksgiving Day. We had 2 rooms booked. One was a king room for my parents and the other 2 doubles for my husband, kids and myself. After waiting close to 10 minutes to check in (clerk was on a call and didn't appear to have any other help), I explained that we would...

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Helpful?
Thank 549lorit
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for staying at our property. We appreciate the time you have taken in providing feedback. It is to my regret that we were not able to completely satisfy you during your recent visit. Kindly accept my apologies for the shortcomings during check-in and dinner. We appreciate the good comments on the food quality. Please rest assured that we...

LILLINGTON
Reviewed 1 week ago

Unacceptable Hilton experience. Due to an extremely loud air unit I removed the cover. The filter was cover with dust, dirt, and other undefinable materials. Dangerous air quality and unhealthy. Surely the guest experience in terrible, but moreover, there is certainly a management and leadership problem to tolerate this and expose Loyal guests to these conditions. Room is 207 to...

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Helpful?
1Thank ROBERT P
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for staying at our property. We appreciate the time you have taken in providing feedback. Kindly accept my apologies for the shortcomings with the condition of the A/C unit in your suite. I will have my Engineering staff look into our HVAC units to avoid future inconveniences to our guests. We value our guests’ comments and opinions as...

newcastle upon tyne
Reviewed 1 week ago via mobile

Where to begin....when I booked I asked for a quiet room so I was right next to the elevator. Plus the condition of the room was poor, the net curtains were ripped and the walls marked etc. I requested a move, moved to another room, condition still poor, peeling wallpaper, stained couch but I figured oh well. Then attempted to...

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Helpful?
Thank mopsy37
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for staying at our property. We appreciate the time you have taken in providing feedback, Ms. O'Hagan. It is to my regret that we were not able to completely satisfy you during your recent visit. Kindly accept my apologies for the shortcomings during your stay. I have replied to your comment on the questions section, please e-mail me...

Hope Valley, Rhode Island
Reviewed 1 week ago via mobile

The staff here, in particular Mike King, was outstanding. We needed to leave car & Mike suggested leave at hotel & we'll match or beat price of long term parking. #MyEmbassyStay Restaurant had great food. I'll stay here for every flight early out of Boston.

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Helpful?
Thank MaryJane1222
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you so much on the great review about the Embassy Suites by Hilton at Boston Logan Airport. Mary Jane, our valet staff, especially Mike, appreciates the high markings and the time you have taken in recognizing our team's effort as we all take pride and are always eager and willing to provide the best customer service possible. I am...

Baltimore, United States
Reviewed 1 week ago

Whether you are looking for somewhere to stay over for the night or a great place for your family and friends, this hotel is a great idea. The staff was warm and inviting. The breakfast and evening reception offered pretty tasty food, the omelet station was the best. The rooms are adequate.

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Helpful?
Thank Shayla R
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for taking the time to share about your experience, Shayla. The Embassy Suites by Hilton Boston at Logan Airport team appreciates the high markings as our staff strives to go above and beyond for our guests. Our complimentary breakfast buffet, along with the cooked-to-order omelet station, is one of the best features our hotel offers. And I am...

Salem
Reviewed 1 week ago

This hotel staff friendly, respectful and helpful The rooms are clean, large and well proportioned. The pillows could use a lift and would have made a big difference in the quality of our rest, The service persons are efficient. Would stay here again without hesitation.

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Helpful?
Thank Darlene H
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for taking the time to share your review about our the Embassy Suites by Hilton Boston at Logan Airport. The entire hotel appreciates the high markings and the time you have taken in recognizing our team's effort as they take pride and are always eager and willing to provide the best customer service possible. We all look forward...

Reviewed 1 week ago

Very friendly and helpful staff! Clean, quiet suite with very comfortable bed. Heat and A/C worked perfectly and kept us very comfortable. Prompt shuttle service. We will definitely stay at this hotel on our next trip.

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Helpful?
Thank 132janiek
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for them great review. Our location in the airport, just in front of the subway station makes for a convenient place for everyone wanting to experience Boston through quick and conventional means. As you mentioned, several tour companies use our properties given its convenience and great amenities offered such as 24/7 courtesy shuttles, complimentary cooked-to-order breakfast and evening...

Washington DC, District of Columbia
Reviewed 1 week ago

Was not told that the free happy hour was against the law in Mass,and that was one of the deciding factors when making our fecision. Also the parking is 40 a day not a stay. Everything else and everyone at the hotel were fine .

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Helpful?
Thank 99AF
Michael F, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

We appreciate the time you have taken in providing feedback. As you stated, due to Massachusetts state law we are unable to provide complimentary or discounted alcohol. I understand that for those who are not from this state it may seem an inconvenience but it is a law that every establishment in the state has to abide by. Here at...

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Near Embassy Suites by Hilton Boston - at Logan Airport

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Address: 207 Porter Street, Boston, MA 02128-2213
Region: United States > Massachusetts > Boston > East Boston / Logan Airport
Price Range: $199 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites
Hotel Style:
#5 Green Hotel in Boston
#47 Romantic Hotel in Boston
#48 Business Hotel in Boston
#51 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Boston - at Logan Airport staff and other travellers.
29 questions
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See all questions (29)

Questions? Get answers from Embassy Suites by Hilton Boston - at Logan Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Those on the 10th floor are the most expensive, but all are comfortable and well-appointed.”
 of 5 bubbles SpryWidow, 21 Oct 2016 | Read review
“Get a high floor for quiet rooms. Avoid being over the front of the hotel, since the shuttles constantly have their backup horns sounding.”
  • Sunset from ninth floor room of downtown Boston
  • View from ninth floor room of downtown Boston
 of 5 bubbles pasowine, 20 Oct 2016 | Read review
“The Queen Suite rooms, 6th floor and above face the Boston skyline!”
 of 5 bubbles vogtcrew5, 18 Oct 2016 | Read review
“beds are terrible”
 of 5 bubbles 465kc, 17 Oct 2016 | Read review
“Do not stay at this hotel!”
 of 5 bubbles JBSVail, 15 Oct 2016 | Read review
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