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Embassy Suites by Hilton Boston - at Logan Airport

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#57 of 82 Hotels in Boston
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Embassy Suites by Hilton Boston - at Logan Airport
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2,142 Reviews from our TripAdvisor Community

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Warwick, Rhode Island
Reviewed yesterday NEW

The hotel had kids running around all night, we called security but it the noise only stopped for a short time, we were subjected to kids running around slamming doors and loud noise from adjoining rooms. The hotel was indifferent to our complaints

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Djbillweaver
Rochester, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 30 December 2016

Everything about our stay was top notch. Clean, comfortable, well appointed room - huge flat screen TV's (one in the bedroom and one in the living room), mini fridge, microwave, coffee maker, in room safe, extra blanket and pillows. Nice heated pool and hot tub for relaxing at the end of the day. Excellent breakfast buffet with lots of hot...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jim P
About Hotel's Favourite Review
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Thank you for the great review, Jim. As you mentioned, our property offers spacious two-room suites; with microwave, fridge, sink and kitchenette in the living room, make for a comfortable stay for everyone wanting to just relax in the comfort of their room. I am pleased to know that our spacious suites, our excellent location and amenities (heated pool and...

Gorham, Maine
Reviewed 2 days ago NEW

The Embassy Suites at Boston Logan Airport assisted us with a very late check-in after missing a flight from Chicago to Boston. The front desk was very helpful in allowing us to pre-check-in when we realized we would arrive at a very late hour. The room was spacious with a mini-fridge and microwave. The bathroom, bedroom, and main common area...

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Helpful?
Thank tim3oleary47
Central Maine
Reviewed 2 days ago NEW

We stayed here one night with the grand children. The hotel was great except the pool area is very load due to its small size. We ate at the restaurant and that was good but a little slow to get our food but was fine. There was a mandatory 44.00 charge for valet parking and there was no other options....

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Helpful?
Thank StacyandRandy
Reviewed 3 days ago NEWvia mobile

I loved the hotel! Everything was great! The view, the rooms, everything! I am just not happy about the price! 18 dollars for a burger! Also that doesn't count the other parts making it 28$! Everything was so expensive but the hotel was great! That's why I gave it a 4. It's pricy but great!

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Helpful?
Thank Robert O
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Robert O, Thank you for taking the time to share how much you enjoyed your stay. We are in the fantastic city of Boston but it is also an expensive city. We hope that will not deter you from visiting again. Safe travels, James C

Surprise
Reviewed 3 days ago NEW

I would recommend this hotel for providing good service. I think the cost for one night at $174 is over the top. Food service was below par with two basic dishes done badly lacking essential cooking skills.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank filieps2017
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear filieps2017, Thank you for taking the time to share your feedback. We appreciate you acknowledging our friendly staff. I am sorry that your were not happy with our food service. We will address that with our team and I am sure you will see a marked improvement on your next visit. Safe travels, James C

Portland, Maine
Reviewed 4 days ago NEWvia mobile

Was booked there tonight due to flight being canceled. Tried to call the shuttle from the airport & they hung up. Shuttle driver only knows one speed - way too fast. No one looked up when I checked in. Room was smelly & as far from the elevator as possible which is not what I wanted. I tried to check...

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Helpful?
Thank Mommer5
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Mommer5, Thank you for taking the time to share your experience at our hotel. I am sorry but I found it difficult to understand what exactly happened and without your information I am unable to identify your reservation. I have reached out to our desk staff to see if they remember this incident however will not actually hear back...

Hartford, Connecticut
Reviewed 4 days ago NEW

Stayed for a business conference and was underwhelmed. Expensive Valet parking only which makes access to your car inconvenient although valet service was good. Room was spartan, decor and furniture uninspiring. Food at the hotel restaurant was atrocious. Bright spot was a roomy bar and pleasant enough bartender.

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Helpful?
Thank Paul D
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Paul D, Thank you for taking the time to share your feedback. I am sorry that you did not enjoy your restaurant experience. We take every comment seriously and I have shared yours with our F&B team. I am sure your next visit will see improvements. Safe travels, James C

North Chelmsford, Massachusetts
Reviewed 5 days ago NEW

Book the suite on 10th floor using points, because early international flight next morning with kids. Nice view of the Boston skyline, good size room. Good choices of breakfast items. Friendly staff and fast services.

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Helpful?
Thank Rui W
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear Rui W, Thank you for your kind comments, we are thrilled that you enjoyed your stay. We look forward to welcoming you again and hope you had a good trip. Safe travels, James C

Salt Lake City, United States
Reviewed 6 days ago NEW

Work and travel made for a 20 hour day. No one looked up when they were checking me in. The floor the put me on had construction and fans going all night. The nicest people were when I called to cancel my stay and move to a different hotel and the gentleman cooking the omelet. So disappointed in a brand...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank juliegP9171OS
James C, General Manager at Embassy Suites by Hilton Boston - at Logan Airport, responded to this review

Dear juliegP9171OS, I am sorry that you had a less than satisfactory stay. Unfortunately we did have another guest break a sprinkler head which caused significant water damage to 25 rooms. We had to demolish and dry those rooms as soon as possible and it was a very disruptive experience. Fortunately we are past the worst of the reconstruction and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Boston - at Logan Airport

Address: 207 Porter Street, Boston, MA 02128-2213
Region: United States > Massachusetts > Boston > East Boston / Logan Airport
Price Range: $203 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Boston - at Logan Airport 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Embassy Suites Boston Logan Airport Hotel Boston
Boston Embassy Suites
Hotel Style:
#5 Green Hotel in Boston
#47 Romantic Hotel in Boston
#48 Business Hotel in Boston
#51 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Boston - at Logan Airport staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Boston - at Logan Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Attempt to get a room available from the elevators.”
 of 5 bubbles tim3oleary47, 20 Feb 2017 | Read review
“facing downtown Boston”
 of 5 bubbles bluevoter, 27 Jan 2017 | Read review
“close to airport, large rooms”
 of 5 bubbles comsysma, 20 Jan 2017 | Read review
“Best for value clinical close to metro with shuttle services, very quite rooms”
 of 5 bubbles mohamedgibrils, 17 Jan 2017 | Read review
“All rooms are excellent! Every room is a suite.”
 of 5 bubbles Alexandra_Brook, 11 Jan 2017 | Read review
5 of 5