Great location and harbor view on the East side of the hotel. Great breakfast and staff. Walking distance to the Navy Yard, USS Constitution and Bunker Hill. Loads of restaurants in walking distance too. Our suite was adequate, but furniture, fixtures, bathroom needs to be updated from the 1950’s!
Location of the Hotel was great, on the water (but definitely NOT a 6-minute walk to any beach). 10-minute walk through a park and over the pedestrian bridge to North station/TD Center. Basically, located on the north portion of the Freedom Trail. On the harbor Thursday-Sunday nights summer 2022 there is a beer garden atmosphere with music/games plus snacks and drinks to purchase out on the hotel dock area. The included breakfast was wonderful (waffles and a choice of syrups, breads/muffins (+gluten free bagels), scrambled eggs, daily meat option (bacon, Canadian bacon, pork sausage, turkey sausage plus veggie sausage), apples/bananas, boiled eggs, yogurt/oatmeal and toppings, milk (whole, skim, oat), coffee, tea selection, sodas (Pepsi products), fountain juices. Sunday included biscuits and gravy. The two workers at breakfast kept everything well stocked and took care of any needs. Our daughter enjoyed getting her daily iced coffee and Nutella. Our boys were satisfied with fruit loops and the adults actually ate the real food. Downstairs had a little market to purchase snacks, treats, drinks (alcoholic and non), and frozen meals that could be heated. The kitchenette had a small coffee pot, toaster, 2-burner stove top, microwave, full sized fridge and small dishwasher (no oven). Lisa at the front desk was wonderful, was able to check us in early. After a 5am flight and travel day, being able to check in and rest and get settled was crucial in starting our vacation with three kids well. We were able to quickly get items from housekeeping like extra towels, blankets, pillows, silverware, plate, cup and an additional chair for our dining table since we had five in our room. Queen sized beds in the bedroom were comfortable. Dark out curtains and 4th floor room faced the bridge, but traffic noise was not a problem. USB charging ports/alarm clock in the bedroom, but it accidently got set for 6am one day. Plenty of outlets elsewhere to satisfy our teens charging needs. TV had Netflix, showtime (but not Disney+). Bathroom had large bottles of shampoo, conditioner, and body wash attached to the shower wall. Disliked · The pull-out sofa was incredibly uncomfortable. Our teen daughter only got three hours of sleep one night when she finally took the couch cushions and made a bed out of them on the floor. She said it felt like sleeping on springs. I wish we had asked the hotel to bring up a roll-away bed, but we were already paying $575 per night for the room and didn't want to add another $25 per night. So, we just took turns sleeping on the pullout couch. One day there was a smelly hallway but when we came back someone had used air freshener. We are accustomed to 2.5-star rooms, so the cleanliness factor was sufficient for us. We noted someone going through the hotel in the evening with a sanitizing machine. We are not the type that can't stand to see some peeling wallpaper. Boston hotels are expensive so expecting the pristine conditions and same quality from a same priced Marriott in another cheaper city is unreasonable. We booked here after being suddenly cancelled on by Booking.com at another location. We had originally spent $1300 on two hotel rooms closer to Boston gardens only to find out the 'hotel' was actually a corporate housing rental organization called SoBeNY that didn't even have a real location. While Booking.com agreed to refund 2/3rds of the increased price if we rebooked with them, we are still working to see if they will credit the full amount ($950) we had to pay in order to find a place to fit our family of 5 last minute. All their representatives were in another country and couldn't get permission to refund us more than an increase of $25 per night. Which, of course when you get cancelled on last minute, is impossible to find. If you are interested in this hotel, use a different booking site if possible.…
You have a beautiful hotel, but your staff doesn’t exceed the expectations of being treated to a customer with high standards. I had called down to ask if I could have towels brought up. I was told no I have to go down and get them. That is unacceptable. I am a titanium beat number for a reason getting attitudes and feeling like I’m being pushed out of a room went on the day of check out is another reason why I think it is unacceptable business
Our stay was good. Everything was nice and clean. Staff were friendly and helpful. The only complaint I have is that our car and house keys were accidentally left behind. We called the hotel and they had them. But, they wanted me to send them a pre paid envelope to mail the keys to me. After, the amount of money we paid for our stay. I feel as if that was the least they could do is mail them free of charge.
Stayed Labor Day weekend. Hotel was busy but service was good. Location was great, close to the hop on hop off stop at the USS Constitution and the Bunker Hill Monument. Walking distance to several restaurants and a grocery store. We enjoyed our stay!
This Marriott property is a short walking distance to many restaurants and the TD Garden if you would like to take in a Celtics or Bruins game. It is also a reasonable walking distance to the Financial District and Faneuil Hall Marketplace. The front desk staff was most helpful throughout our entire stay. I will certainly use this property for future visits to Boston!!
Wonderful property! Front desk ladies were super helpful...with providing recommendations of where to go and how to get there. Room/view was beautiful! We plan to return and would definitely recommend! Great hotel!
Spectacular location with perfect staff… Special recognition goes out to Joel and Veronica they were both on point there entire stay... The breakfast could have better. However, The staff for Breakfast was also the best..
500 dollars/night + 50 dollars/night parking and we get a view of a building sight and the Freeway. No possibility for a different room. Hotel in urgent need of renovation. Furniture in room old and falling apart !. Lights that didn't work and even one of the two lifts broke down. Breakfast room has insufficient capacity and had to walk 70 meteres to the tables in the Biergarten on the wharf. Both myself and my 11 year old got scratches from the decaying stone in the swimming pool. An American would sue for that ! Could go on but have had enough. Not to be recommended.
We came down by the Downeaster and stayed here. We went first class and were treated first class from start to finish. The views were great. The closeness to many historical places, shops and eats was awesome and walkable. I have a very bad foot so the hot tub was perfect. Breakfast was great and the room was perfect. The space and kitchenette is great for home cookers like myself. We walked from the train and had Star market delivery groceries so we didn’t need to carry them. I am a picky person and I had a fabulous stay and every associate I ran into said hello and treated us like the Queens we are! Keep up the excellent job Marriott at Tudor Wharf in Boston!!