As a Hilton Honors Diamond member, when I visit different cities I like to stay in various properties across the portfolio. This hotel was recently reflagged from Kimpton to Curio by Hilton, and it was close to North Station where I would be catching a train in the morning, so I decided to give it a try. It was obvious upon arrival and throughout the stay that little was done to the building when it changed ownership. Elevators were slow and shaky. The outer walls were thin, as I could hear outside noise in the street from the 10th floor. As usual I had made my reservation online and did the online check-in and room selection the day before arrival. Indeed I got the room I had chosen. I always ask for a plastic key in addition to the digital one, as sometimes in the past the latter has not worked. One was provided. I was told that breakfast would be served in the morning in the lobby. I was not told there is no restaurant. My understanding from my reservation and Hilton policy is that I was entitled to a food credit, which I had understood to mean I would pay for dinner or breakfast or snacks in the lobby minus the credit. Instead, I had dinner in the neighborhood (plenty of choices around North Station!) and passed on the breakfast provided, which ended up being just some pastries I didn't want. The room was small as one might expect from a boutique hotel. Thus while the bathroom had a large fancy sink, there was not much counter space to put other toiletries and pills down. The desk area in the bedroom did have plenty of space for my computer. Internet and TV worked well. There are many many choices of places to stay in a big city like Boston. I satisfied my curiosity, but I likely won't return here on my next Boston visit.…
I took my 79-year-old dad to Boston so that he could see Fenway for the first time ever. We were so very excited, and the Kimpton Onyx did not disappoint. The neighborhood is charming, and we were close to everywhere he wanted to go between the North End, Faneuil Hall/Quincy market, as well as even Boston Commons & the Back Bay. We did take the T to Fenway from the North Station and that was a very easy walk and trip. First off, I called Kimpton Onyx a few times to inquire about restaurants, and I spoke with Racquel and a couple occasions. She was very kind, thorough, and gracious. Then, the day before we left, I spoke with Vincent and shared with him that my dad will be turning 80 within the next 6-7 months. He made sure to have some goodies for us in the room, and gave us a nice upgrade that was very comfortable for both my dad and me. During our stay, we were lucky to see and be greeted by Racquel daily. She was so genuine, welcoming, fun, and kind. She assisted us when Dad & I were soaked during a rain storm, was very patient with our requests, and just an all-around wonderful person. I would always be so happy to see her at the front desk! I would say in jest, but also somewhat meaning it, “Oh look! There’s my new best friend Raquel!”.. Honestly, I can’t remember the last time an employee made me feel so welcome, appreciated, and cared for at a hotel. Racquel went out of her way to help us and even inquired about our drive home to Detroit. Racquel & Kimpton, thank you a million times over for making our trip to Boston so memorable for me & my 79+ year-old dear Daddy! We will never forget you or the Onyx! Shoutout to Vincent as well for his amazing hospitality! The Kimpton/IHG company (& we were) so incredibly lucky to meet and know you!…
The location is very convenient to TD Garden. We made a last minute reservation to attend a concert. For the price, we expected much much more. Motel like lobby, small room, very few staff. Have never ever seen a bed in a hotel with sheets that were so wrinkled we thought the bed had been slept in and sloppily made up. No water bottles in room. Plastic cups! Still can’t believe the rate for this hotel.
I saw a bunch of negative reviews, so I thought I'd post my positive experience. The hotel is in a great location near the North Station and Bowdoin Station (for airport access). I checked in during a recent heat wave (Approx 95 deg) and the room was nice and cool. The hotel is on the older side, but my room appeared to be recently renovated. Some rooms have refrigerators, mine did not. Hotel was convenient to the North End, so finding a place to eat was a breeze. Continental breakfast provided. Juice/fruit/pastries/cereal. Internet worked fine. Maid service was provided on request and they did an excellent job when I requested it. Front desk and staff were friendly. I stayed for five days and would choose the hotel again.
Location is very good. Rooms are clean. The staff is nice but not knowledgeable about the area or how to get to close by sites. The continental breakfast is mediocre. Rooms are clean but this is not a charming hotel one would expect with its boutique branding. We had two middle of the night alarms interrupt our sleep on two different evenings. No apologies were provided by staff for this.
I booked a trip for my family. This hotel took $662.09 from my credit card account immediately. Unlike other hotels who will commit to booking and you pay when you arrive at the facility. I tested positive for Covid 2 days later. I immediately called the hotel, and canceled on Booking.com. I offered documentation since that’s even good enough to satisfy my job. The cancellation occurred 7 days before we were due to arrive. I spoke with Manager Jasmine 3 different times to be refunded. Each time she pleasantly assured me that my money would be returned. A week later, my account is NOT REFUNDED and I am reduced to disputing the charge with my credit card company! Don’t get hosed here. There are so many fantastic places to stay in Boston. THIS IS NOT THE ONE FOR YOU!
Well situated is the only good thing. No service, AC in our room didn’t work, the beds are small and uncomfortable. Ask for water bottles, can’t have any, they ran out 😳. We stayed in Boston many times before, we won’t come back to this hotel, that’s for sure.
We are currently staying at this hotel … word or warning .. stay well clear! Location is great but at $400 per night, feeling beyond ripped off. Room is grubby at best … no service … asked for room to be serviced and half the towels only were replaced .. at $400 per night they couldn’t even empty the bins let alone make the beds .. Hilton hang your head in shame 😔😔😔
If you are looking for a spot in Boston under $300, this is it. It is a little walk from most everything you want to see, BUT it is right around the corner from the North Station and that is a good option. No view, but a good place to stay. Felt safe in the area to walk. Parking was expensive, but it is everywhere. Don't plan on breakfast there.
As I have mentioned in my title if you want a drink in the bar after a day out this isn’t the hotel for you! But if you don’t want one maybe it is! Anyway room beautiful lovely decor absolutely spotless! Never seen a bathroom so clean. Breakfast ok all in all a good hotel.