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Kimpton Onyx Hotel

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#34 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Kimpton Onyx Hotel
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1,335 Reviews from our TripAdvisor Community

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Showing 1,232: English reviews
Tampa, Florida
Reviewed 19 August 2013

Small stylish pet friendly boutique hotel with great rooms and comfy beds, bathroom features charcoal-granite floors, pedestal sinks, makeup/shaving mirrors, leopard print bathrobes and C.O Bigelow Apothecaries products which is a nice touch. Staff was courteous and helpful. Great location in the heart of historic downtown Boston near Faneuil Hall Marketplace, TD gardens, Museum of Science (Duck Tours), Boston waterfront...

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Helpful?
Thank aqualove77
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you for posting a review of your experience aqualove77! Sounds like overall you had an enjoyable stay with us. I agree with you, we don't really have great views due to our location, but we are extremely close to TD Garden and other key locations in downtown Boston. Thanks again for the feedback and hope you come back to...

Ireland
Reviewed 17 August 2013

Boutique style hotel near to the north end and very close to where the celtics and bruins play. Our room was fantastic and the bed ultra comfortable, the bathroom had a quality finish but don't expect any views unless you like the inside of an office. Continental breakfast was a great way to start the day and staff were more...

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Helpful?
Thank Declan550
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the great review! It's always nice to read that our guests enjoy the hotel as well as the fun amenities we offer, like our wine hour. Michal Penek

Miami, Florida
Reviewed 16 August 2013

I really wanted to like this place given my overall very pleasant dealings with staff during booking and checking in. Expected decent accommodations for at a $300-plus night "boutique" hotel. Instead, room was really sub-par. Stained and grimy carpeting (found a stale pretzel under the bed!) left bare feet dirty. Air was damp and reeked of cleaning fluid that seemed...

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Helpful?
3Thank DaFLA305
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Dear DaFLA305, Boy did we fail! I am so sorry this is the impression we left on you, we certainly didn't want that to be the case. I promise that since your review, we have improved the items you mentioned as well as we are going through a complete renovation of all our rooms in the beginning of the year....

Redwood City, CA
Reviewed 16 August 2013

We were here to celebrate my husband's birthday and I cannot say enough about the fantastic level of service that the staff provided. Not only were we upgraded to a nicer room but they even provided a birthday cake and card! A really special touch. The hotel is very close to the North Station Green Line so it is very...

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Helpful?
Thank 1Maggie
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you so much for all the kind words and for recommending us! Its great to read that your stay was wonderful and that our location was comfortable for you. Hope to see you amongst our guests soon, Michal Penek

Brussels
Reviewed 14 August 2013

Perfect stay: very good location, excellent staff, selection of newspapers, free early morning coffee in the lobby, all you need for a visit to Boston. Valet parking available, but might take a while for the car to come back at peak times; weekend rates in nearby parking available

Review collected in partnership with Easytobook.com
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Helpful?
Thank Ranzi56
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you for the nice comments - glad you enjoyed some of our amenities! Best, Michal Penek

Calais, Maine
Reviewed 12 August 2013

The hotel is nice, located close to the heart of downtown Boston. It only takes around 10 minutes walking to Fenuil Hall (Quincy Market), New England Aquarium, Neptune Oyster, Giacomo restaurants, etc. However, not all the staff was attentive. Amenities delivery was not prompt at all. Valet service was extremely poor - I had to wait over an hour to...

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Helpful?
Thank randyrp
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Dear randyrp, I am terribly sorry that your stay with us in July was so poor. I promise you that we have improved our service from amenity delivery to valet over the past few months. I hope that you choose to return to us, and if you do, please contact me and I promise to make sure you are well...

Parsippany, New Jersey
Reviewed 8 August 2013 via mobile

Stayed here for work. Might have been my state of mind, but nothing jumped out at me - nice little boutique hotel in a nice central area with nice staff and nice food. I'd recommend it and I'd stay here again if work told me to stay here.

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Helpful?
Thank katderm
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Sounds like we didn't do much to wow you during your stay - so sorry for that. I promise we can do better, hopefully we can show you next time you choose to stay with us. Sincerely, Michal Penek

Phoenix, Arizona
Reviewed 6 August 2013

we were in boston from phoenix for the red sox / d backs game 4 days ago with tickets in the green monster. our experience at onyz was exceptional.thanks to the staff ,getting assistance with taxis,the subway maze,directions to attractions was stress free.our room was beautiful and clean.the staff made our ballgame experience extra special .Thank you kayla and the...

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4Thank jack t
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you so much for the review jack t.! I am ecstatic to hear that you had a great stay and that the team treated you well. Michal Penek

Altamonte Springs, Florida
Reviewed 31 July 2013

We recently stayed at the Onyx, for our yearly trip to Boston. We always book our hotels through Hotwire so we never really know what hotel we will get, just the star rating. We normally stay close to Faneuil Hall so this was a little out of area for us. When we arrived at the hotel they were in the...

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Helpful?
1Thank Barry M
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Glad you landed on our wonderful hotel! I'm sorry our lobby was going through a facelift while you were here. If you have the chance to stay with us again, I promise you won't be disappointed with the results of the lobby and Ruby Room renovation. Best, Michal Penek

Chicago, Illinois
Reviewed 30 July 2013

We stayed at this hotel at the end of June 2013 with our golden retriever, and we thought that the hospitality was exceptional! The staff was friendly, knowledgeable, and professional. Our dog was greeted with smiles and treats each time we entered or left the hotel. Our room was very clean with attractive decor. We were very pleased with the...

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Helpful?
1Thank Robin2234
Michal P, General Manager at Kimpton Onyx Hotel, responded to this review

Dear Robin2234, Thanks for the great review! I'm glad you enjoyed your stay with us and found the location to be convenient. Hope you come back to us soon! Michal Penek

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: $226 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
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Boston, Massachusetts

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Questions? Get answers from Kimpton Onyx Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was looking at Portland street, right by the elevator.. and it was just fine and quiet.”
 of 5 bubbles vladimirv612, 12 Feb 2017 | Read review
“Be sure to sign up for the points program and get a $10 card to raid the mini bar!”
 of 5 bubbles rherbert2, 9 Feb 2017 | Read review
“Upper floor rooms are quieter and have a view of Cambridge.”
 of 5 bubbles Grannyinbelize, 2 Feb 2017 | Read review
“Not sure about other floors but 9th was very quiet.”
 of 5 bubbles 925nataliem, 30 Jan 2017 | Read review
“Room 908 has partial view. Some concern about noise from the ice machine across the hall when we first arrived but it wasn't a problem.”
 of 5 bubbles jimbM5094GU, 19 Dec 2016 | Read review
5 of 5