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Kimpton Onyx Hotel

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#34 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Kimpton Onyx Hotel
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1,352 Reviews from our TripAdvisor Community

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Showing 1,247: English reviews
Alexandria, Virginia
Reviewed 22 July 2013

It was a bad idea to put this hotel in this tiny space. The lobby and bar/rest was shoehorned into a space big enough for only one of the three. Despite a concert ending late across the street, the bar was closed by 11 pm - no nightcap. In the dinner hour the barkeep/waitress/maitre'd was overwhelmed and (understandably)!semi-surly. The rooms...

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Helpful?
Thank BATodd
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

So sorry about your experience, unfortunately being a downtown property doesn't lend itself for a large footprint, but we do our best to maximize that space. Thanks for the feedback! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

great neck, ny
Reviewed 21 July 2013

If you're going to see the Bruins play pick this one. Otherwise has some faults, but first the positives--- the staff 25 stars as always. The hotel is small, a very 'in city' feel. Valet parking is always away so the wait is long and it's the only option. Not much interesting right near the hotel itself although the Back...

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Helpful?
1Thank baconator
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback, especially about the staff, I appreciate it! Glad you had a good time! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Dublin
Reviewed 19 July 2013 via mobile

Clean, comfortable and reasonably friendly staff. Bar and restaurant closed at time of stay, which only informed about upon arrival. Wasn't too bothered about hotel restaurant but without bar area, reception was unattractive, with hoarding up. Renovations in July?!

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Helpful?
Thank SteveDublin2012
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the feedback. Information about the work being done in the lobby is on our website and we are informing guests at check-in. It is very minor and will be done by August 3rd, but right now the Ruby Room is closed. We were going to start the renovations sooner, but the Bruins Stanley Cup run pushed them into...

Palm Beach Gardens, Florida
Reviewed 17 July 2013 via mobile

The staff was amazing. The rooms were spotless. It was very convenient to the subway and close to Faneuil Hall (fun for shopping and food). For all of you hockey and basketball fans it is very close to The Gardens. Without a doubt I would recommend you to stay here!

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Helpful?
Thank RonCathy2
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

All I can say is THANK YOU! This makes me happy! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

San Francisco, California
Reviewed 14 July 2013

We needed a hotel in the last minute and found the Onyx. We got a good rate and we were quite pleased with what we found. While the rooms are quite small for 4(we were with our two children ages 10 and 13), the beds were comfortable and the air con. Was amazing!!! So necessary during a heat wave. The...

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Helpful?
Thank lggirl40
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

There's nothing better than a nice cold guest room after spending time in a heat wave! Glad we could deliver that for you. Thanks for the great review! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Reviewed 13 July 2013

We were looking for a less expensive option near downtown Boston and we found the Onyx. It is a little off the beaten path, but easy walking distance to the North End, TD Garden and Faneuil Hall. My son and I were in Boston on college visits and I wanted him to see the city as well. As for the...

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Helpful?
1Thank Mhirsch7
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the positive feedback. Yes our lobby and restaurant is undergoing a minor renovation, but it will be done at the end of July and I promise it will be amazing. Lucky for us we have so many restaurants and bars within walking distance of the hotel for our guests to visit, we can definitely help with recommendations. Your...

Edmonds, Washignton
Reviewed 11 July 2013

Another Kimpton, another good experience. Staff were super friendly and very helpful with restaurant suggestions, tourist recommendations. Accommodated us with a room issue; one of our rooms had a faulty air conditioner, and staff helped us move to a different room. Location seems a little off the beaten path...until you start walking around. Several blocks to Little Italy, and to...

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Helpful?
1Thank Larry E
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the review! You are right, we are refreshing our lobby and Ruby Room. At the end of this month, it is going to be something even more special than it was! Thanks for staying! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Halifax, Canada
Reviewed 10 July 2013

I stayed here for one night with my son. It was an excellent location. Close to the subway, little Italy and the TD centre. The front desk staff were very friendly and helpful. The lobby is fun. They have nice flavoured water. The rooms are tiny and I mean tiny. Probably the smallest hotel room I have ever stayed in....

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Helpful?
Thank hellosaraho
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Thanks for the review and yes we can get you a coffee maker in the room! We also have coffee/tea in our lobby every morning (and don't forget the wine reception each night :-)) Thanks again! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Chattanooga, Tennessee
Reviewed 6 July 2013

This is a great place to stay, especially if you are going to the Garden to see games. You can see the Garden just right up the street. Lots of places to eat along the way. The decor is very modern and updated. I likes it lots!!!! The staff is very nice and helpful as well, so you can't go...

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Helpful?
Thank kblake6477
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Reviews like this one keep me grinning from ear to ear, so thanks! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

Abu Dhabi, United Arab Emirates
Reviewed 6 July 2013

Shortly after our online booking was confirmed, we received a very thoughtful email from the Front Desk manager inquiring about possible special occasion, offering help with organizing our vacation, describing Boston. After communicating the scope of our visit (pre-wedding trip), surprisingly, the reply came cordially wishing us a good time and promising a "little something" on arrival. I was impressed...

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Helpful?
Thank acatri
OnyxGM, General Manager at Kimpton Onyx Hotel, responded to this review

Feedback is critical to the success of this hotel, so thank you for sharing. It makes sense to me, 3 people, 3 sets of towels. I promise it will be addressed. Thanks again! Joe Capalbo General Manager joe.capalbo@onyxhotel.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Kimpton Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Region: United States > Massachusetts > Boston
Price Range: $326 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#10 Spa Hotel in Boston
#18 Green Hotel in Boston
#26 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Onyx Hotel staff and other travellers.
11 questions
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Questions? Get answers from Kimpton Onyx Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgraded double beds aren't much of an upgrade”
 of 5 bubbles Jennnnabear, 15 Mar 2017 | Read review
“Full size beds should only be for one person”
 of 5 bubbles Lurgman, 23 Feb 2017 | Read review
“We were on a high floor and we loved the view, but I have no doubt all rooms are probably great.”
  • Great view, tons of sunshine coming in, fun and stylish decor.
 of 5 bubbles Newenglandcouple, 23 Feb 2017 | Read review
“My room was looking at Portland street, right by the elevator.. and it was just fine and quiet.”
 of 5 bubbles vladimirv612, 12 Feb 2017 | Read review
“Be sure to sign up for the points program and get a $10 card to raid the mini bar!”
 of 5 bubbles rherbert2, 9 Feb 2017 | Read review
5 of 5