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The Westin Boston Waterfront

2,747 reviews
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Traveller (520)
Room & Suite (409)
Dining (49)
Overview
  • Excellent43%
  • Very good37%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“convention center”(482 reviews)
“birch bar”(58 reviews)
“comedy club”(42 reviews)
Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Offers from The Westin Boston Waterfront
Special Offer: Book Early and Save
Hotel deals
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,747)Write a Review
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2,583 results
Traveller rating
1,086
959
356
113
69
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LanguageEnglish
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1,086
959
356
113
69
Show reviews that mention
All reviewsconvention centerbirch barcomedy clubirish pubheavenly bedboston waterfrontlobby barattending a conferencethe world trade centersouth stationclose to the airportcab rideseaport arealarge hotellogan airportrestaurants and barsconcierge desk
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1 - 5 of 2,583 reviews
Reviewed yesterday

At check-in, the front desk was very friendly and they offered fresh green apples for the guest to take. Concierge, Pam, was very helpful if you are not familiar with the area. Pam recommended good places to eat and even explained to me how the...More

Thank Brookelyn M
Hotel's Favourite
Reviewed 21 September 2017 via mobile

Stayed here during a recent convention and found it to be a great choice. It is connected to the Boston Convention Center via a second floor walk way which makes it super convenient. It is spacious and clean, with large rooms and all the amenities....More

1  Thank romanmel
Response from MJorgensen, General Manager at The Westin Boston WaterfrontResponded 29 September 2017

Thank you for taking the time to write a review regarding your recent stay. We're delighted you enjoyed your visit and had the opportunity to explore the Seaport neighborhood. You are correct in noting that it is newly developed and is growing rapidly. We look...More

Reviewed 1 week ago

This was good value as part of an air and hotel package during the New Year weekend. hotel is very well situated close to Logan airport and other transit for convention and business travellers during those times of year. Staff were helpful as needed. Gym...More

Thank James O
Reviewed 1 week ago via mobile

We used this hotel because we attended an event attached to it. The beds were small (double for rooms with more than 2 people) and the refrigerator was tough to plug in. We had called down about our TV not working and they never fixed...More

Thank Chelsea M
Response from Frank G, Manager at The Westin Boston WaterfrontResponded 1 week ago

Thank you for sharing your review following your recent stay. I am sorry to hear about the service you encountered while here. Our team is known for providing personalized, inviting service for all of our guests, so I'm surprised about your experience. It sounds like...More

Reviewed 1 week ago via mobile

Decor amenities generally lives up to Westin/SPG expectations however... Very unimpressed - poor customer service: it’s been 3 weeks since we checked-out and I still have room security deposits$$ on credit card. After several emails they assured it would be fixed 2 weeks ago I...More

Thank Steven M
Response from Frank G, Manager at The Westin Boston WaterfrontResponded 1 week ago

We appreciate you providing feedback of your recent stay with us. I am surprised to learn of your negative experience, as what you have described is not typical of our hotel and staff service. I would like the opportunity to look into your reservation further...More

View more reviews
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$155 - US$561 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Boston
#28 Business Hotel in Boston
#30 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$155 - US$561 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Family Hotel in Boston
#28 Business Hotel in Boston
#30 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (520)
Room & Suite (409)
Dining (49)
Pool & Beach (24)
Hotel & Grounds (339)
Bathroom (51)
Business Centre & Event Rooms (6)
Nearby
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and
more popular, for good reason. Not surprisingly, the
seaport district of South Boston is located
beautifully along the water. The area is designed for
easy strolling along the HarborWalk, and there are
bars and restaurants for all ages and budgets. The
Institute of Contemporary Art is located in this area
in a contemporary building with an absolutely stunning
...More
Questions & Answers
Ask a question
mary f
5 October 2017|
AnswerShow all 5 answers
Response from HurdyGurdyMan | Reviewed this property |
Hotels can get very pricey in Boston so it's likely all the hotels in that class are around the same price. 4 star hotels don't give free food unless you're in their elite member club. It is a very nice hotel. Very... More
1
Vote
Charles F
3 October 2017|
Answer
Response from grewgirl4 | Reviewed this property |
4 p.m.
1
Vote
mary f
18 September 2017|
AnswerShow all 6 answers
Response from NativeFloridian64 | Reviewed this property |
Yes it is within walking distance of several very good restaurants. You have to try The Barking Crab!. You will need to Uber to The Market and other attractions. I think $8 was the most we paid one way. This hotel has... More
1
Vote
Room Tips
"room with a view. away from the elevator"
Read review
"Be aware that they are pet-friendly and you might have to request a pet-free floor if that is a concern."
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"Groupon had some great rates on their Mystery Boston Hotel deals."
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"Higher floors with better views of city!"
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