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Room & Suite (678)
Dining (72)
About
#81 of 98 hotels in Boston
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Discover your ideal retreat at Sheraton Boston Hotel. Connected to the shops and restaurants of the Prudential Center as well as the Hynes Convention Center in downtown Boston, Massachusetts, our hotel is close to Boston's top attractions. Jump start your day with a quick bite at our Market, maintain your workout routine in the 24-hour fitness center and heated indoor/outdoor pool.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Car park
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Spanish
Location
100Great for walkers
Grade: 100 out of 100
138Restaurantswithin 0.5 km
50Attractionswithin 0.5 km
Contact
39 Dalton Street Prudential Center, Boston, MA 02199
Getting there
PrudentialBoston T4 min
Hynes Convention CenterBoston T5 min
Car HireSee all Boston car hire
3411Reviews82Q+A100Room tips
Reviews
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Most Recent
Quite satisfactory. Room was simply and clean. Housekeeping responded immediately for a question about the shower. Breakfast buffet was excellent. Overall, service was very polite and attentive. Parking was reasonable and quite accessible. Connections to other restaurants and hotel via the inside walkway was very pleasant.
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip: Higher floor (28) was very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Boston Hotel
Responded 1 week ago
Dear adineu2023, Thank you for choosing Sheraton Boston Hotel and sharing your experience. We are delighted to know you were pleased with our outstanding service, comfortable accommodations, and excellent breakfast. We also appreciate you mentioning our convenient parking. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Alicia Bianco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The staff is friendly and accommodating. The rooms were clean. The whole place was kept very clean. Also the valets very helpful. The food was good and fresh. All the staff were helpful when it came to the subway closure. They tried to make it easy for their clients.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Agency / Consultant at Sheraton Boston Hotel
Responded 23 Aug 2022
Dear A912RZsarahf, Thank you for your generous review of the Sheraton Boston Hotel. We are delighted to know you loved not only our well-maintained property and refreshing accommodations but also our delicious food and the dedicated service provided by our associates. It will be a pleasure to share your flattering comments with them. We appreciate your business and look forward to welcoming you again for another seamless stay. Sincerely, Ali Lahip
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a decent stay, though there were a couple of flaws, such as room cleanliness and overcrowding of the elevators. Overall, the services and the room were exceptional, alongside with the fabulous location of this hotel. Located just behind the Prudential mall it constitutes for a perfect stay.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We came as a group and lost our luggage and bags, I asked the reception to check their CCTV, but they are lazy and didn't want to check it. They just said that this is not their business. They are not helpful.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Boston Hotel
Responded 1 week ago
Dear asylr2022, Thank you for relaying your concerns through your feedback. We are sorry for the instance related to the luggage and bags. We also regret your disappointment when our associates were unable to assist you. The safety and security of the belongings of our guests and their belongings are of prime importance, and matters like these are concerning for us; therefore, we request you allow us some time to investigate this with the appropriate individuals. Your patience will be genuinely appreciated. Thank you. Sincerely, Alicia Bianco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mehmet T wrote a review Jan 2023
My students are lost small bag and we asked administrator but they didn’t look to camera and also didn’t helping my student 😞😞😞😞😞😞😞😞😞😞😞😞 And only not one student three students lost bag and etc
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Boston Hotel
Responded 1 week ago
Dear mehmettJ6367DM, Thank you for taking the time to reach out to us through your feedback. We are sorry for the instance related to your students losing their bags. We also regret your disappointment when our associates were unable to assist you and your students. The safety and security of the belongings of our guests are of prime importance, and this matter is concerning for us; so, we request you allow us some time to investigate this. In the meantime, please reach out to me directly at the email address below. Your patience will be genuinely appreciated. Thank you. Sincerely, Alicia Bianco Alicia.Bianco@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is my second recent stay at the Sheraton. I have found the lobby to be grand, well appointed and inviting. The front desk staff were cordial, patient, professional and efficient. Lines to check in moved orderly and swiftly. I was warmly greeted and made it to my room in short order. The room was clean, everything was in order. In the room is an iron, an easy chair, a desk with chair, a side table, night stand, 50+ inch LG television, coffee maker and supplies, a micro refrigerator, iron and ironing board. Two complimentary bottles of spring water. Blackout shades on the window, safe in the closet. The air conditioning/heater worked perfect, there was tremendous water pressure in the bathroom and a hair dryer. I have zero complaints and feel I got what I expected, or a little more for the money. The olympic sized pool with depths from 3 feet to 5 feet on the 5th floor was astounding. The pool area was clean and modern, thoroughly enjoyable and on this visit open from 5am through 11pm, so it was available when I wanted to use it and never too crowded even for a holiday weekend. I interacted with the housekeeping staff and an engineering/maintenance technician, who were both friendly. I also found coffee, hot cider and cookies set out in the lobby at certain times. I tried the cafe... decent food and prices. None of these things can be taken for granted. Well done!!!…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: The pool is on the 5th floor, there don't seem to be signs advertising it. WiFi was free in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Boston Hotel
Responded 3 weeks ago
Dear jcp250, We are delighted to read this was your second stay with us. We are glad you enjoyed our hospitality, clean accommodations, and the complimentary amenities we offer. We are also happy you appreciated our food offerings at our on-site restaurant and everything we offer here. We will pass along your kind compliments to our entire team for their job well done. Thank you for your kind remarks, and we look forward to your future visit to Sheraton Boston Hotel. Sincerely, Alicia Bianco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here two nights - first night was great. Great reception check in, friendly and courteous. Asked for a quiet room and didn't hear a thing the first night. Second night we were surrounded by a group of families with kids. The walls in this hotel are paper thin. The unsupervised kids were constantly running around the hall - going in and out of each other's room like it was a tag game so there was slamming doors every second. Had to call down 3 times to get it taken care of over the course of 3 hours. Front desk was not nice, denied it was a group together (why?!) and generally said to deal with it since it was New Years Eve. Since it's not Motel Six, I expected better service and expectations. I expected noise from people coming in from festivities which is normal - the doors superceded the noise machine i brought and was a constant stream of slamming. Going to try the Hilton next door and see how it is. Side note - ordered the breakfast room service but they didn't give us utensils.…
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Boston Hotel
Responded 3 weeks ago
Dear DaphtPhunk, Thank you for being our guest and for sharing your experience. Although you enjoyed your stay initially and liked our accommodations. We sincerely apologize for the noise disturbances from other guests of the hotel and that our associates were not able to resolve it to your satisfaction. We have also taken note of your additional concerns that impacted your visit. We will address your comments appropriately as we are committed to enhancing our services on all levels. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality. Sincerely, Alicia Bianco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A friend of mine was diagnosed with breast cancer and had to drive 65 miles to get to Dana Farber Cancer Center for chemotherapy. .. Her appointments were were very early, causing she and her husband to leave their home @4:30 AM.. After hearing about their experience, I decided to check out hotel options near the hospital to try to make a bad situation a little more pleasant for them. I walked to the concierge desk and a wonderful woman named Amy greeted me asked how she could help me. I explained the situation and she went above and beyond to help me not only book a room but made herself their personal concierge. She had me tell them to ask for her when they arrived , giving them an upgraded beautiful room facing the Charles River and making their stay a wonderful experience. My friend had one more round of Chemo to go and I met with Amy again and she was just as friendly, personal, caring and accommodating as the first time . This all happened in October and November of 2022 and I couldn't let any more time go by without mentioning this wonderful woman and the beautiful Sheraton Boston Hotel for giving them a wonderful experience. I hope the owner or GM of the Hotel sees this and thanks and appreciates Amy for her randon=m act of human kindness. Mike A…
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Date of stay: October 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great hotel Alittle pricey but so is Boston Nice area Back Bay Breakfast brunch is very pricey 22 for light continental 29 if you add scrambled eggs Bacon/sausage The little THE MARKET a little shop inside the hotel has great Breakfast sandwiches for 8 or 9 bucks. Staff ever where are great. Restaurant front desk , bar especially.
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Boston Hotel
Responded 30 Dec 2022
Dear fred060901, Thank you for sharing your thoughts about your stay with us at the Sheraton Boston Hotel. It is a pleasure to know you loved our beautiful property and superior location, as well as the excellent service provided by our associates. However, we regret that you were unhappy with the cost of our breakfast. We appreciate every comment, including the things you would change. We value your feedback and hope to welcome you again on your next visit to Boston. We wish you a wonderful holiday season. Sincerely, Alicia Bianco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first but not last stay at the Sheraton Boston. The hotel is centrally located for shopping and not far from Fenway Park or the Charles River. My room had a great view and was quiet. The staff is very professional. The weather was not great so I had a nice meal at the hotel and enjoyed the coffee at the marketplace. The gym is better equipped than most hotels. Good choice for family or business travel.
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Date of stay: November 2022Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$177 - US$348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton boston hotel, sheraton hotel boston, boston sheraton
LOCATION
United StatesMassachusettsBostonSymphony / Back Bay
NUMBER OF ROOMS
1220
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Claim Your ListingSHERATON BOSTON HOTEL: UPDATED 2023 Reviews, Price Comparison and 1,257 Photos (MA) - Tripadvisor
Frequently Asked Questions about Sheraton Boston Hotel
Which popular attractions are close to Sheraton Boston Hotel?
Nearby attractions include Boston Symphony Orchestra (0.4 km), The Boston Pops (0.4 km), and The Mapparium (0.2 km).
What are some of the property amenities at Sheraton Boston Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Boston Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Boston Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Boston Hotel?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Boston Hotel?
Conveniently located restaurants include The Capital Grille, Boston Burger Company, and Atlantic Fish Co.
Are there opportunities to exercise at Sheraton Boston Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Boston Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Boston Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Boston Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Boston Hotel?
Many travellers enjoy visiting The Printing Office of Edes & Gill (3.3 km), Old North Church & Historic Site (3.2 km), and Granary Burying Ground (2.2 km).