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Sheraton Boston Hotel

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#44 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Sheraton Boston Hotel
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1,962 Reviews from our TripAdvisor Community

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Showing 1,701: English reviews
Sunnyvale, CA
Reviewed 2 weeks ago

The bad: 1) Extremely long line to check in and not enough receptionists, 2) Sluggish toilet required at least two flushes every time, 3) "Wet room" shower floor did not have enough slope toward drain and so entire bathroom floor was flooded during shower (drain worked perfectly, but water was flowing away from drain), 4) Bedside lamps (the only light...

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Helpful?
1Thank Saoirse48
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Saoirse48, Thank you so much for providing such valuable feedback on your recent stay with us. I'm so sorry that it wasn't as enjoyable as you would come to expect. I would very much like to obtain some more details from you, if you could reach out to me at your earliest convenience: GMAngelaVento@sheraton.com. We certainly do hope to...

New York City, New York
Reviewed 2 weeks ago

Great experience, wonderful room and service. Central location in a great neighborhood. The only slight drawback is due to the amount of convention / conference business the hotel gets, grabbing a coffee in the morning means battling the crowds. Just give yourself an extra 30 minutes for breakfast to account for the queues, or order morning room service the night...

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Helpful?
Thank jackmec
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear jackmec, Thank you so much for staying with us! I'm so glad that you had a great experience at the hotel and were able to provide valuable information for those guests who will be staying with us in the future. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Jeffersonville, New York
Reviewed 3 weeks ago

The location and accommodations are perfect for our yearly trip to return our daughter to Boston after Christmas.Its location at the Prudential Center lets me get in a little shopping while my husband goes to the hotel gym each morning! We can easily get to all the best restaurants and attractions Boston has to offer just by walking and the...

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Helpful?
2Thank Roseann B
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Roseann B, Thank you so much for staying with us during your annual Christmas break! I'm so glad that our location allows you to do some great shopping and sightseeing. We look forward to seeing you next year! Warm regards, Angela Vento General Manager

Newton, Massachusetts
Reviewed 3 weeks ago

Line to check in was way too long and slow. Not enough staff. Went to use the pool, but used towel bins were overflowing, no clean towels. Couple having a huge fight in next room at 12:30 am and they had a dog barking throughout, adding to the chaos. I called the front desk to see if they could do...

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Helpful?
Thank Paul D
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Paul D, Thank you for taking the time to let us know about your recent stay. I'm terribly sorry to hear that it was less than enjoyable or comfortable; that is truly not the experience we strive for. I would very much like to speak with you further so that we may rectify the issues that you encountered. You...

Brisbane, Australia
Reviewed 3 weeks ago

After being somewhat underwhelmed by our exit from our accommodation for the prior 2 nights, the welcome we received at the Sheraton was great! Our room was ready, although it was early in the day, so we could drop our stuff, let them bring out suitcases up whenever, and head out to explore this part of the city. In a...

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Helpful?
Thank JRtrippin
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear JRtrippin, Thank you so much for staying with us during your trip to Boston! I'm so glad that we were able to get you situated so that you were able to explore all the great shops and restaurants in our area. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Stamford, Connecticut
Reviewed 3 weeks ago

My boyfriend and I came to Boston two days before NYE for a friend's birthday. It was very busy when we were checking in, but the man at the front was very nice to us anyway. And to top it off offered us a free upgrade to a king sized bed in a room with a view of the bay!...

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Helpful?
Thank Jasprogis
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear Jasprogis, Thank you so much for staying with us during your friend's birthday celebration! I'm so glad that the front desk took such great care of you and made your stay comfortable. We look forward to seeing you again! Warm regards, Angela Vento General Manager

Lincoln, Nebraska
Reviewed 3 weeks ago

This nice and professinoal guy, Assocate Barnabas, help me a lot to solve the issue with our reservation by booking.com. We reserved room by Booking.com at Shreton Boston hotel about two months ago and arrived for our Christmas - New year vacation. After long-hour travel to BOston, we just found there was no reservation information at all in the hotel...

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Helpful?
Thank baigeng2010
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear baigeng2010, I'm thrilled to hear that Barnabas was able to turn around an experience that could have otherwise been stressful. I will make sure he is recognized for his service and to let him know how appreciative you were of his help. We hope to see you again soon! Warm regards, Angela Vento General Manager

Melbourne, Australia
Reviewed 3 weeks ago

Very large, tourist hotel. Booked a special rate, but a hold was placed on the full rack rate, which was a huge difference. Front desk unwilling to resolve the issue. Room was huge and clean. Location is central to everything. Couldn’t ask for a better location. Concierge were helpful. Would stay again, if the price was discounted again. Definitely not...

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Helpful?
Thank benbris
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear benbris, Thank you for staying with us and providing valuable feedback on your front desk experience. I'm glad that the concierge was helpful and that you enjoyed our great location. We do hope to welcome you back again soon! Warm regards, Angela Vento General Manager

Santa Monica, California
Reviewed 3 weeks ago

I had some issues with my booking confirmation (booked via my company portal) but Shayla at the front desk took it upon herself to rectify every last bit of it! She provided top notch service and was unbelievably helpful! Everyone on staff was very friendly and it made for an amazing trip!!

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Helpful?
Thank lockwoodjstephen
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear lockwoodjstephen, Thank you for staying with us! I'm so glad to hear that Shayla was able to assist in fixing your reservation; she is such a great asset to the front desk team! We look forward to seeing you again! Warm regards, Angela Vento General Manager

Hilton Head, South Carolina
Reviewed 3 weeks ago via mobile

I am a SPG membet and expect better conditions as far as maintenance. Also, this is the second time I am at this location and 2 years ago I had a great experience! As a SPG member we enjoyed the access to the Club Floor and perks. - I was told by the person checking me in that new management...

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Helpful?
Thank jm2597
AngeVen, General Manager at Sheraton Boston Hotel, responded to this review

Dear jm2597, Thank you for staying with us over the years; we truly do value your loyalty. We do hope that you will consider staying with us again should your travels bring you back to Boston. Warm regards, Angela Vento General Manager

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Staying in Back Bay

Neighbourhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more   less 

Additional Information about Sheraton Boston Hotel

Address: 39 Dalton Street, Prudential Center, Boston, MA 02199-3901
Region: United States > Massachusetts > Boston > Back Bay
Price Range: $184 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Boston Hotel 4*
Number of rooms: 1220
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Priceline, Travelocity and Jetsetter so you can book your Sheraton Boston Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hotel Boston
Boston Sheraton
Hotel Style:
#21 Green Hotel in Boston
#34 Luxury Hotel in Boston
#36 Family Hotel in Boston
#39 Business Hotel in Boston
#52 Romantic Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Boston Hotel staff and other travellers.
37 questions
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Questions? Get answers from Sheraton Boston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up better views and lifts very quick”
 of 5 bubbles Carmel1OC, 19 Jan 2017 | Read review
“Ask for a view of the Charles River!”
 of 5 bubbles Moritz73, 16 Jan 2017 | Read review
“Try to get room on the north tower. Spectacular views over the Charles River and MIT.”
 of 5 bubbles 166rajeshs, 15 Jan 2017 | Read review
“South Tower corner rooms quite nice!”
 of 5 bubbles BlueWindez, 15 Jan 2017 | Read review
“Take a room with Club Lounge access on a higher floor with river view.”
 of 5 bubbles Kaiser96, 6 Jan 2017 | Read review
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