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The Westin Copley Place, Boston

4,116 reviews
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Traveller (977)
Room & Suite (737)
Dining (39)
Overview
  • Excellent53%
  • Very good32%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
“charles river”(300 reviews)
“copley place”(222 reviews)
“great location”(675 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from The Westin Copley Place, Boston
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
14 Mar15 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,116)Write a Review
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Show reviews that mention
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1 - 5 of 3,851 reviews
Reviewed yesterday

My daughter turned 18 wanted to celebrate got hotel rooms reserved 2 rooms adjoining with double beds got to this horrible awful hotel the 2 rooms were not adjoining an only 1 queen bed in each room we has 3 girls an myself an husband...More

Thank lasondrak2018
Hotel's Favourite
Reviewed 31 December 2017 via mobile

Returned to Boston after 30 years! and wanted to stay in Back Bay. We chose the Westin for our family, staying in two rooms but the original booking got messed up by our travel agent as we wanted both rooms close together. The hotel staff...More

Thank MistaGee
Response from Erin S, Manager at The Westin Copley Place, BostonResponded 17 January 2018

Dear MistaGee- Thank you for your compliments and for coming back to Boston after 30 years! It was wonderful to welcome you back and I'm so delighted team helped to make your arrival smooth and welcoming. It sounds like you also had a chance to...More

Reviewed yesterday

When we checked in, we were told there is construction in the hotel and there would be a little noise. Come to find out that they are jackhammering in the room directly above us! No notification prior to us getting here for a dance competition...More

Thank Darryl W
Reviewed 2 days ago

We're here for a dance competition at the hotel this weekend. With other families we booked adjoining suites (three mom/daughter pairs across two suites). Upon arrival we were told that our suites were not available and we would have to take two rooms instead of...More

1  Thank mikeY2166QS
Response from TeamMarriott, Manager at The Westin Copley Place, BostonResponded yesterday

Thank you for your stay at our hotel and for your comments. We sincerely apologize that you experienced difficulties during your stay with us. This is not the level of service we generally provide and it certainly does not meet our standards. We always attempt...More

Reviewed 3 days ago

OK the good first: Big beautiful property with rooms either renovated or under renovation. Hotel is in a great location and even the standard rooms are larger than a lot of hotels in the area. That being said, there is a serious service issue with...More

Thank dottylobby
Response from TeamMarriott, Manager at The Westin Copley Place, BostonResponded 2 days ago

Hello dottylobby, We are happy to hear our location worked well for you. It is also great to hear that you enjoyed your room! Please accept our apologies regarding the difficulty you had with our service and staff. We work hard to provide our guests...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$131 - US$682 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Boston
#22 Business Hotel in Boston
#23 Luxury Hotel in Boston
#25 Family Hotel in Boston
#28 Romantic Hotel in Boston
#30 Green Hotel in Boston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$131 - US$682 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Boston
#22 Business Hotel in Boston
#23 Luxury Hotel in Boston
#25 Family Hotel in Boston
#28 Romantic Hotel in Boston
#30 Green Hotel in Boston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (977)
Room & Suite (737)
Dining (39)
Amenities (83)
Business Centre & Event Rooms (15)
Family and Play Areas (1)
Nearby
Back Bay
Wander around this quintessential neighborhood in the
heart of Boston for high-end shops, restaurants, and
the feeling of city bustle. Its most identifiable
skyscrapers, the Prudential Center and John Hancock
Tower, are highlights of the city skyline. Visit
Newbury street to explore unique and trendy boutiques
– as well as every other kind of store imaginable –
all housed in beautiful brownstone buildings. In nice
...More
Questions & Answers
Ask a question
ctsv50
21 February 2018|
AnswerShow all 2 answers
Response from Donna D | Reviewed this property |
They do participate in the program but not sure about the charge
0
Votes
soxskier
24 November 2017|
AnswerShow all 4 answers
Response from Chun-Wai C | Reviewed this property |
Westin, Marriott, Mandarin Oriental, and Sheraton are connected by the huge Prudential Center shopping complex. There's no need to walk outside in increment weather. Hilton, Fairmont , Courtyard, Colonade, Copley Square, and... More
1
Vote
Holly093
6 November 2017|
AnswerShow all 7 answers
Response from grice2017 | Reviewed this property |
No pool - but fantastic upgraded fitness center - even a peloton bike - AND you can use the Marriott pool on the other end of the wonderful Copley Place mall (you don't have to go outside to get to it).
0
Votes
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12345616
Room Tips
"Go to a different hotel."
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"Apparently you can't chose a room - even if you booked something specific."
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"Try to get above the 25th floor for good views that face west or east."
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"Excellent city views on the 30th floor"
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