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My daughter turned 18 wanted to celebrate got hotel rooms reserved 2 rooms adjoining with double beds got to this horrible awful hotel the 2 rooms were not adjoining an only 1 queen bed in each room we has 3 girls an myself an husband...More
Returned to Boston after 30 years! and wanted to stay in Back Bay. We chose the Westin for our family, staying in two rooms but the original booking got messed up by our travel agent as we wanted both rooms close together. The hotel staff...More
Response from Erin S, Manager at The Westin Copley Place, BostonResponded 17 January 2018
Thank you for your compliments and for coming back to Boston after 30 years! It was wonderful to welcome you back and I'm so delighted team helped to make your arrival smooth and welcoming. It sounds like you also had a chance to...More
When we checked in, we were told there is construction in the hotel and there would be a little noise. Come to find out that they are jackhammering in the room directly above us! No notification prior to us getting here for a dance competition...More
We're here for a dance competition at the hotel this weekend. With other families we booked adjoining suites (three mom/daughter pairs across two suites). Upon arrival we were told that our suites were not available and we would have to take two rooms instead of...More
1 Thank mikeY2166QS
Response from TeamMarriott, Manager at The Westin Copley Place, BostonResponded yesterday
Thank you for your stay at our hotel and for your comments. We sincerely apologize that you experienced difficulties during your stay with us. This is not the level of service we generally provide and it certainly does not meet our standards. We always attempt...More
OK the good first: Big beautiful property with rooms either renovated or under renovation. Hotel is in a great location and even the standard rooms are larger than a lot of hotels in the area. That being said, there is a serious service issue with...More
Response from TeamMarriott, Manager at The Westin Copley Place, BostonResponded 2 days ago
We are happy to hear our location worked well for you. It is also great to hear that you enjoyed your room! Please accept our apologies regarding the difficulty you had with our service and staff. We work hard to provide our guests...More
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice
weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Response from Chun-Wai C | Reviewed this property |
Westin, Marriott, Mandarin Oriental, and Sheraton are connected by the huge Prudential Center shopping complex. There's no need to walk outside in increment weather. Hilton, Fairmont , Courtyard, Colonade, Copley Square, and... More
Westin, Marriott, Mandarin Oriental, and Sheraton are connected by the huge Prudential Center shopping complex. There's no need to walk outside in increment weather. Hilton, Fairmont , Courtyard, Colonade, Copley Square, and many other hotels are within walking distance but have to walk outside.
Response from grice2017 | Reviewed this property |
No pool - but fantastic upgraded fitness center - even a peloton bike - AND you can use the Marriott pool on the other end of the wonderful Copley Place mall (you don't have to go outside to get to it).