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Hilton Boston Downtown / Faneuil Hall

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#57 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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Hilton Boston Downtown \/ Faneuil Hall
Hilton Boston Downtown / Faneuil Hall
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1,664 Reviews from our TripAdvisor Community

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Showing 1,563: English reviews
Berkeley Springs
Reviewed yesterday NEW

Started out thinking it was a bit expensive, but ended with it being well worth it! We stayed in a Deluxe King room that was by far the largest room ever! Everything was first class. The location was within walking distance to the waterfront, and all the popular sights. We walked to Little Italy for dinner one night, and the...

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Helpful?
Thank Sharon R
Middleborough, Massachusetts
Reviewed 2 days ago NEW

Excellent!!!! The employees at the Hilton were very helpful and great. The room was amazing, but the pillows were not very supportive. Although the bed was extremely comfortable, the pillows were the only thing that was keeping me up off and on.

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Helpful?
Thank Heather M
Monroe, New York
Reviewed 2 days ago NEW

The Hilton is definitely a beautiful place to stay. That being said, my experience was just average. The room was well appointed, bed comfortable, high ceilings and windows without a view. The bathroom (once again beautiful and well appointed) was cold ... literally cold to my feet and legs even in slippers. I was visiting friends from Europe staying at...

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Thank callme
Atlanta, Georgia
Reviewed 2 days ago NEWvia mobile

Stayed here for a quick weekend trip. Location was convenient to many of the Boston tourist spots and to the T, making it easy to get around. Neighborhood does get a bit quiet at night though. Room was clean and neat. Our biggest complaint would be about the lights in the bathroom, we appreciate the hotel trying to be green...

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Helpful?
Thank Jodi S
Edmonds, United States
Reviewed 4 days ago NEW

Very close to everything. Very clean. Staff professional and accommodating. In room dining was better than one typically gets in a hotel. Staff knowledgeable about history and transportation options. Would stay there again

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Helpful?
Thank Fred L
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Fred L, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for taking the time to comment on your stay with us. We are so happy to hear that you enjoyed our downtown location, your accommodations, and our friendly, helpful team members. We can't wait to welcome you back again on your next stay in the city!...

Las Vegas, Nevada
Reviewed 5 days ago NEW

The doormen and bellman are the only good thing about this hotel. RUDE management, no hot water in room. I asked for a kettle to boil some water to take a bath and was given a 500ml jug of hot water. Engineer came to my room about 10pm to fix and ended up filling the tub with hot water from...

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Helpful?
Thank bighearted
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear bighearted, Thank you for choosing to stay with us and for sharing your honest feedback. We appreciate you staying at our hotel and truly apologize that this was not properly shown during your stay. We are very sorry for the issues you encountered with the hot water in your guestroom as well as your experience with our Front Office...

Dundee, United Kingdom
Reviewed 6 days ago NEW

I'm torn about this Hilton. Apart from the receptionist who checked us in (she seemed quite off about something and didn't even attempt to smile and greet us) all were very friendly and helpful and helped with many things including giving me some band aids for a sore toe. Concierge helped with many things including booking a restaurant for us...

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Helpful?
1Thank Helen C
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Helen C, Thank you for staying with us and for taking the time to comment on your experience. We are happy to hear that you enjoyed our convenient downtown location, the amenities provided in the guestrooms and our friendly, helpful team members. We are sorry though, that you did not find our guestrooms to be comfortable. We will certainly...

London, United Kingdom
Reviewed 1 week ago

Average room a little shabby with a chunk out of the bathroom door and dirty marks on carpet. I have stayed in better. Staff were very nice which compensated somewhat. Pity that the consumables were not re-stocked every day and the bed linen was not changed every 3 days as advertised

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Helpful?
1Thank dianemargaretm
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear dianemargaretm, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure that every guest feels cared for, valued and respected. We apologize for the condition of your guestroom and we will certainly bring this to the attention of our housekeeping team, as this is very unlike our team...

Mukilteo, Washington
Reviewed 1 week ago

Very nice and clean hotel located close to Quincy Market and other historical sites....an easy walk to everything on the Freedom Trail....very clean and well kept....great hotel staff...overall a very nice hotel.....we'll definitely be back!

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Helpful?
Thank MikenTien
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear MikenTien, Thank you for choosing the Hilton Boston Downtown/ Faneuil Hall and for giving us a wonderful five-star review! We are thrilled that you enjoyed the nearby downtown attractions as we are centrally located to many Boston favorites. We are so happy that our hotel was perfect for you and we can't wait to have you back again on...

Reviewed 1 week ago

We arrived an hour early and were not able to check in. Not a big deal. In most other hotels, once the room is ready, they bring the luggage to your room. Not here. In fact, it took over an hour and one trip to the concierge after checking in before our luggage made it's way to our room. We...

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Helpful?
Thank Bai_Xing_Xing
HiltonBoston, Sales Coordinator at Hilton Boston Downtown / Faneuil Hall, responded to this review

Dear Bai_Xing_Xing, We appreciate the review of your recent experience at our hotel and we thank you for taking the time to share your feedback. We are truly sorry that you had a disappointing experience with us and we will certainly address these issues with our team. We do apologize for the situation with your luggage as this is very...

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Staying in Downtown

Neighbourhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 

Additional Information about Hilton Boston Downtown / Faneuil Hall

Address: 89 Broad Street, Boston, MA 02110-3509
Region: United States > Massachusetts > Boston > Downtown
Price Range: $199 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Odigeo, Travelocity, Cheap Tickets and Jetsetter so you can book your Hilton Boston Downtown / Faneuil Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District
Hotel Style:
#35 Green Hotel in Boston
#37 Family Hotel in Boston
#39 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Boston Downtown / Faneuil Hall staff and other travellers.
23 questions
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Questions? Get answers from Hilton Boston Downtown / Faneuil Hall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't think there is a bad room”
 of 5 bubbles 743sharonr, 6 Dec 2016 | Read review
“Ask for a room with a view”
 of 5 bubbles callme, 5 Dec 2016 | Read review
“Go to Omni or Millennium”
 of 5 bubbles bighearted, 2 Dec 2016 | Read review
“High floor away from noise.”
 of 5 bubbles helencH8431OZ, 1 Dec 2016 | Read review
“Corner room”
 of 5 bubbles nononesense, 23 Nov 2016 | Read review
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