I have lived in Boston my entire life and I booked a week here last minute because I was so interested in seeing what it was like. It far exceeded my expectations! It's wonderful in every way! We walked into the beautiful, historic lobby and we were immediately impressed by the rotunda. It felt like a museum. The staff was great...friendly and nice. The room was very very clean and I loved the decor. The king size bed was comfortable and the enormous windows offered us a nice view of the city. The room was spacious and the little kitchenette was well equipped. The gym is so much nicer than many hotel gyms and I had it to myself every time I went in. It was perfect. There is a game room where you can see the actual inner workings of the Custom House clock. It's really cool to see the numbers from the inside. The best of the best is the 26th floor! What an incredible view!! This is the hidden gem of Boston. There were only one or two people up there at the most every time we went up. It had nice music piped in and felt so private. It's just amazing! You can't beat the location. It's close to everything. You can walk to almost anyplace you'd want to go or hop on the MBTA. Definitely take a walk along the Harborwalk. I was so sad to leave this unique and beautiful property! If I ever get the chance to stay here again, I will in a heartbeat. …
We thoroughly enjoyed our stay at the Marriott Vacation Club Pulse at Custom House in Boston. The location is perfect to walk to historic sites including Quincy Market, Faneuil Hall, Old State House and more. It is also an easy walk to the North End and wonderful Italian restaurants. Check in was easy, associates were very welcoming and they quickly accommodated our request to have no steps in our suite (some suites have an upstairs bedroom loft). The lobby has been left in an original historic state but nicely appointed for a hotel. All associates for the hotel were friendly and helpful. Our suite was on the 8th floor. There were only a handful of suites on our floor and most floors as I understand. We entered into a beautifully appointed living area with living room, dining area (seating for 4) and kitchenette that included a microwave, fridge/freezer and kitchen items - glasses, plates, etc. There was a large TV and comfortable seating in this area - the couch is a sofa bed (we did not use as such.) The bedroom was large and comfortable, again with a TV. The bed and bedding were so comfortable. The bathroom had doors to the living and bedroom areas and included many towels and luxury hair and body products. Lighting was plentiful throughout the suite. The suite was spotless and perfect in every way. The furniture was not worn, room-darkening shade worked perfectly, carpet seemed new and bathroom fixtures were spotless and beautiful. Wifi was fast and free. We were relatively near the elevators and yet heard no noise while we were in the bedroom. Views were spectacular! We went up to the observation deck on the 26th floor both during the day and night and enjoyed the 360 degree views. There are many activities planned throughout the month - some free, including tours of the building and some for a small fee, including a tour of the North End restaurants that have food tastings. We were sorry not to have been able to participate in them due to our schedule. One thing would make this stay better - include the Continental Breakfast instead of charging a la carte. For the cost of the stay here, it really should be included or, at the very least, have one small fee that would include anything on the menu.…
What a great place to stay while in Boston! The 1 BR suite was clean, and the mini kitchen was well equipped. The bed is comfortable. The dining table seats 4 comfortably, and the living room has a sofa bed and an arm chair. The a/c unit cooled the unit unevenly, but it was okay. There are lots of outlets including USB ports. There is a fitness center and a complimentary laundry. The 26th floor observation deck provides majestic views of the city and the harbor. It is windy up there, however. There is no mid-week housekeeping, but there is daily towel exchange and trash removal. The housekeeping staff is wonderful. The front desk and concierge staff make you feel so welcome, and are sensitive to any needs you may have. The valet parking is $48/day but that is not outrageous for the area. They offer in-and-out privileges, but the resort is in such a convenient place (right outside the T station - blue line) that you can walk or take transportation to most of the tourist attractions in the city. The resort offers various social events, including tastings of local offerings (boston cream pie, dark chocolate, whiskey, local beers), and music a couple night a week including a free cocktail of the day. The breakfast is continental, not great and not cheap. There are so many other places to eat. You are steps away from Quincy Market, and a short walk to the North End's Little Italy (where the pastry shops, Paul Revere's house, North Church and so many restaurants are). They ran a food tour of the North End, where the group walks and visits places to sample pizza, Italian hero, gelato and pastry. For $12 it is a bargain. The building itself is beautiful and historical. They give tours telling the history of the Custom House. The harbor is a short walk. We took the T ferry to Charlestown to visit the USS Constitution and Bunker Hill. I would definitely recommend this resort, and hope to return again.…
My wife booked this and didn't tell me the cost. I would have balked. Now having experienced it, I can see it was worth the money. It's good to have the space the suite provides especially now that the kids are teens and want to spread out. We played billiards and chess in the game room. We didn't get around to trying to continental breakfast. We ate at Quincy Market every morning instead. The view atop the hotel at Sunset is well worth your time.
10/10 would recommend this hotel to anyone! Super friendly staff, great location and awesome rooms. They have an awesome game room for adults and a play room for kids which our 2 loved. The observation deck was a great place to watch the sunset and just about every evening they had a complementary featured cocktail in the bar as well as different foods available depending on the day. I would definitely stay here again.
Great location in an amazing building, but limited facilities (no restaurant, bar open for limited hours, gym very small) and lifts slow and unreliable- but having said all that we enjoyed our stay, we just wish Marriott adds more facilities to make this vacation club location great rather than average!
Great hotel. I wish they would provide more security for the observation deck. The night of the Harborfest fireworks, July 2, 2022 several Marriott Vacation Club members that were NOT staying at the resort camped out in the observation deck for hours and blocked the premium view of the fireworks. These people were locals taking advantage of something nice that’s meant for guests.
While the rooms are comfortable, and the fitness center is great - there is not a restaurant on site. In fact, the continental breakfast is not even free, except for coffee/tea. A small yogert is almost $3. So plan on eating all your meals out because the mini frig and microwave don't cut it. This property is difficult to book because there are so few rooms, but it is cool to see.
The Marriott Pulse Custom House was outstanding in every way. Not only were the accommodations pristine, but the cleanliness was particularly noteworthy. It is also conveniently located making it easy to navigate all of the attractions. Thank you, thank you to the amazing staff from the Front Desk, Concierge, Maintenance and Housekeeping who were the best I have ever encountered bar none. Special thanks to Maria Elena and Monica for making what was for us a bittersweet reunion SWEET!!!
Outstanding location to visit Boston. Spectacular views of the city from the 26th floor observation deck. Also the home to nesting Perrigine Falcons. They offer a variety of tours of the local area along with whiskey and beer tastings. Large number of dining places nearby. Try Jack Hooks for lobster rolls or Broadside Tavern for Irish fare.