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Marriott Vacation Club Pulse at Custom House, Boston

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#1 of 82 Hotels in Boston
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Marriott Vacation Club Pulse at Custom House, Boston
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744 Reviews from our TripAdvisor Community

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Showing 724: English reviews
A TripAdvisor Member
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5 reviews
10 helpful votes
Reviewed 2 weeks ago via mobile

I've been a Marriott Platinum for the past few years and I've stayed at my fair share of properties. It's not easy being on the road and spending so much time at the same hotel chain. This review is aimed at Marriott's policies with regard to its vacation club hotels. No lounge, no room upgrades, no points and most frustrating...

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Helpful?
3Thank A TripAdvisor Member
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

We apologize for any inconvenience you experienced during your stay with us. As a valued guest, we want to hear from you. Please contact Customer Care directly at 800-860-9384 or Customer.Care@vacationclub.com so we may address your concerns personally. We hope to hear from you soon.

Tampa, Florida
Reviewed 4 weeks ago

the room was a bit strange, with a bedroom upstairs and a sofabed and bath downstairs. The sofabed wasn't great, but typical ... Hotel has lots of stairs and strange landings to carry bags over...Staff was helpful, valet parking expensive, but not out of line for a city.. Location was great!

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Helpful?
Thank 95Jacksonsmom
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your wonderful feedback. We're glad to hear you enjoyed the resort and staff. Please visit us again soon!

Bohemia, New York
Reviewed 4 November 2016 via mobile

This hotel is prime location. Just steps away from Quincy market. Room is amazing with separate kitchen and living room spaces. It is a vacation club hotel so it is designed for families or people who desire to stay long. Cleanliness is top notch. Staff is friendly. Would return here again.

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Helpful?
1Thank Sharyn R
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

We like to hear that you thought the staff is friendly and the cleanliness is top notch at the Pulse at Custom House, Sharyn! Thank you for your perfect review and we look forward to hosting you again on a future return visit.

Reviewed 3 November 2016 via mobile

Perfectly located, surrounded by quincy market and goverment center, this hotel has great location and beautiful rooms. I enjoy the 18th floor view from a room and if you are curious, hub up to the upper floors for one of the best views of Boston and the original tour of the behind the scenes clock system, yes! You will stand...

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Helpful?
Thank Belkis R
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for the five star review, Belkis. We are happy to hear you enjoyed the convenient location and wonderful views. We hope to see you again soon!

California
Reviewed 1 November 2016

My only complaint about this hotel is the views were so amazing, both from our room and the 26th floor observation deck, that it was sometimes difficult to get my wife (a photographer) to leave to go explore the city! The staff was outstanding, and we really enjoyed the hot cookies at check-in! The location is ideal for exploring the...

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Helpful?
1Thank VinceV93
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for the five star review. We are glad to hear you had a wonderful stay mentioning the amazing views, outstanding staff and convenient location as highlight. We hope to see you again soon!

Albuquerque, New Mexico
Reviewed 31 October 2016

When I saw pictures of the Custom House, I kept asking where the rooms were. My husband told me "in the tower". I didn't quite believe it, but that's where they are. The villas are beautiful, newly decorated, comfortable, and immaculate with a very small kitchenette (several 7-11 type stores nearby to purchase yogurt, juice, snacks, etc) and a marble...

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Helpful?
Thank focj
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for the five star review. We are happy to hear you enjoyed the convenient location, views, historic feel and the multitude of activities. We hope to see you again soon!

Siloam Springs, Arkansas, United States
Reviewed 25 October 2016

Believe the reviews that say "one of the best places you'll ever stay." Pure luxury, perfect spaces, history, architecture. Charming staff, from the desk clerks to housekeeping (and generous bartender!). You'll enjoy unlimited access to the clock tower's 360-degree observation deck, and a game room (Brunswick pool table) a few floors below, where you can watch the mechanical workings of...

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Helpful?
Thank Dena D
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your five star review, Dena. We are glad to hear you enjoyed your stay experience due to the convenient location, staff and historic feel. We look forward to your next stay with us.

VERONA
Reviewed 17 October 2016 via mobile

We visited Boston for a quick getaway to see the city a bit and Jason Aldean/Kid Rock in concert at Fenway. The hotel was beautiful! So much history in the architecture and the rooms were decorated beautifully. After a bit of confusion while checking in due to our group needing several different rooms, and two having the same last name,...

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Helpful?
1Thank NJGYRL
Mustapha B, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for your five star review. We are glad you enjoyed the convenient location and historic feel of the resort. We hope to see again soon.

Arizona
Reviewed 15 October 2016

Look at the other reviews for descriptions of how fantastic the property is. You truly are right in the middle of it all. Every staff member I interacted with was exceptionally pleasant and helpful, and it felt sincere. Even the maintenance man in the elevator was interested in how our stay was and what we had seen so far in...

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Helpful?
Thank SpeedSki
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Thank you for a perfect review. We are pleased to hear you enjoyed your stay and appreciate all of your feedback.

NY, NY
Reviewed 11 October 2016

We travel all over the world and the Custom House is truly one of the most spectacular places we've ever stayed. The building itself is a conversion of the old Custom House and offers tremendous public spaces and high ceilinged 1BR suites which have beautiful views and and are nicely furnished - including a kitchenette and a sofa bed that...

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Helpful?
Thank Leo M
MarriottVacationClub, Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review

Hello Leo. Thank you for your great review of the Pulse at Custom House. We are very happy to hear that you were pleased with the service you received from the concierge and front office staff and hope you will choose to return and visit in the future.

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Staying in Downtown

Neighbourhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 

Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Address: 3 McKinley Sq, Boston, MA 02109-2609
Region: United States > Massachusetts > Boston > Downtown
Price Range: $366 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Priceline, Travelocity, Odigeo and Hotels.com so you can book your Marriott Vacation Club Pulse at Custom House, Boston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Vacation Club Pulse at Custom House, Boston staff and other travellers.
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3 months ago
Rocklin, California
Altamont, New York
over a year ago
Warwick

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Questions? Get answers from Marriott Vacation Club Pulse at Custom House, Boston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Old building so lots of weird stairs and landings to cart bags over”
 of 5 bubbles 95Jacksonsmom, 11 Nov 2016 | Read review
“No need for a car here, everything is so convenient from this location. Even the metro. And parking is quite expensive.”
 of 5 bubbles focj, 30 Oct 2016 | Read review
“First 9 floors have soundproofing, which helps block out street noise if you are a light sleeper.”
 of 5 bubbles SpeedSki, 15 Oct 2016 | Read review
“Request a high floor, regardless of what you face, the view will be excellent”
 of 5 bubbles Evin4Me, 20 Sep 2016 | Read review
“The best view would be a high floor facing east towards the harbor.”
 of 5 bubbles billepierce, 17 Sep 2016 | Read review
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