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Check in staff and housekeeping staff were cheerful, professional and very helpful. The rooms and hallways show signs of heavy wear and are badly in need of refurbishment. Stains on hallway and room carpets, rust stains in bathtub and toilet bowl, obvious paint marks on...More
Response from Kaitlyn W, Food and Beverage Manager at DoubleTree by Hilton Hotel San Diego - Mission ValleyResponded 3 weeks ago
Thank you for writing your review in regards to the current condition of our room. We are very sorry for the
inconvenience and we apologize that it took away from your stay. We have addressed this issue with
our team to ensure it...More
The staff provided a warm welcome. The hotel was well appointed and in a Good state of repair, but perhaps a little dated in some places.
The Windows lounge offered a good selection of beers, wines and food and the staff were able to make...More
Amazing views and the service staff is top notch! The breakfast buffet is included complimentary for gold and diamond members, however it’s only the continental breakfast and not the hot buffet. The hotel will let you pay the difference if you would like the hot...More
Excellent friendly staff. Excellent service. Good room. Good bed. I’m still not thrilled with the small squishy Hilton pillows. We needed to ask for a couple of extras to help with neck support. But when we called for them they were delivered almost immediately. The...More
First time to stay here. Front desk checkin was well done, friendly maid, clean spacious rooms. Appears to be a well run hotel! Nice bar area, exercise area and pool! Adjacent to shopping area plus restaurants. No airport service.