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Hard Rock Hotel San Diego

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#36 of 278 Hotels in San Diego
Certificate of Excellence
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Hard Rock Hotel San Diego
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4,725 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel San Diego
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Showing 4,538: English reviews
Reviewed 1 week ago via mobile

My stay at the Hard Rock was awesome. Excellent service and great rooms. Elaine was exceptional as a host and bartender in the members club. I'll be back just because of her awesome service and great sense of humor.

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Helpful?
Thank DPlayer409
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thank you for the awesome review and recommendation! It’s great to hear Elaine gave you the full Rock Star experience; we are so lucky to have her on our team! We have forwarded this over to her and we hope to see you again soon at the Hard Rock Hotel San Diego! James G. Manager

Tampa, Florida
Reviewed 1 week ago

...Then this is the place for you. Me? I prefer a more traditional stay. Yes, the rooms are clean, good housekeeping, clean and secure public areas. But the furnishing were not necessarily practical, and the bed was very low (it almost seemed I was sleeping on the floor. The bathroom lighting was not adequate over the sink and mirror which...

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Helpful?
Thank BGuiot
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thanks so much for your review! Your feedback is so helpful in knowing what we're doing right, and where we can improve. I'm glad you enjoyed your stay overall, and I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! James G....

San Diego, California
Reviewed 1 week ago

This is a fun hotel. If you are looking for a spunky, fun loving environment this is for you. If you want quiet peaceful evenings to sleep this hotel is not for you. You are very close to gaslamp so you will hear drunk and loud people enjoying themselves outside of your window till around 2AM when it dies down....

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Helpful?
Thank Michelle J
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Hey Michelle, we're so happy you chose our hotel. We're thrilled our location didn't disappoint and glad you were able to enjoy San Diego! I'm sorry our unique bathroom layout didn't meet your expectations. Our modern layout is sometimes an acquired taste. We look forward to your next "staycation" with us! James G. Manager

Omaha, Nebraska
Reviewed 2 weeks ago

Friendly, helpful staff that gave us recommendations on where to eat and where what to do for entertainment. Also, "Ivy" (the virtual personal assistant you get when you check in) was great! Beautiful hotel. Perfect location right in the heart of shopping, restaurants, bars, etc. Restaurant on site (Maryjane's) has good food.

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Helpful?
Thank michelle61372
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Your review makes us happy, Michelle! Thanks so much for letting us know you enjoyed your stay. We love delivering a one of a kind experience at Hard Rock Hotel San Diego, and we look forward to your next stay! James G. Manager

Reviewed 2 weeks ago

By no surprise this hotel was very nice. From the decor to the aroma to the staff, they have it all figured out! GREAT LOCATION!!! Near the water but you walk outside and are right in all the fun of the Gaslight area. There is a starbucks downstairs and plenty of restaurants and bars. I would surely stay here again!

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Helpful?
Thank pamshazaam
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thanks for staying with us and for your review! We so glad you enjoyed your stay. We love our location, too, and there's always something going on in the Gaslamp Quarter. All of us at Hard Rock Hotel San Diego look forward to your next visit! James G. Manager

Tampa, Florida
Reviewed 2 weeks ago

The Rooms were spacious and clean. I loved that you could op-out of daily house keeping and request when you needed something. Room Service was speedy and delicious! The rooms were spacious and comfortable. Highly recommend!

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Helpful?
Thank ash_kidd
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Hi! It sounds like you had an amazing stay! We are so happy our staff made you feel right at home. The Hard Rock Hotel San Diego staff just loves taking care of their guests! We hope you will visit again soon! James G. Manager

San Diego, California
Reviewed 2 weeks ago

Great, friendly service! Reggie Garcia was very nice & the welcome drink was awesome! We booked the queen suite and the decor was modern and I loved the balcony off the room as well.... Beautiful views of downtown San Diego! The only thing in the room that was inconvenient was that the lighting was really dim and not a huge...

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Thank dlastory2017
James G, Manager at Hard Rock Hotel San Diego, responded to this review

We are so happy you had an incredible 30th birthday with us, and thank you for sharing your experience! All of us at Hard Rock Hotel San Diego wish you a wonderful year ahead and we hope to see you again soon! James G. Manager

Prosser, Washington
Reviewed 2 weeks ago

The room was clean and service was great. The toilet paper holder was broken in room 816. I think that the employees should wear more "business" clothing. I realize that they were in the theme of rock and roll, but it was often hard to tell who the employees were.

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Helpful?
Thank KimCasey65
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. I'm glad you enjoyed your stay overall, and I apologize for failing to meet some of your expectations. We hope you will give us another opportunity as we'd love to have you as our guest again! James G....

Port Moody, Canada
Reviewed 2 weeks ago

The room was clean, comfortable. I wished I had an extra blanket though, and the rooms aren't horribly soundproof. I heard everything happening in the hallway and outside my window. Breakfast at Mary Janes was horribly overpriced, but tasted good.

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Helpful?
Thank 5Fish2011
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thank you for the review! It's great to hear you enjoyed our staff and overall vibe of the hotel. We're sorry you experienced some unpleasant volumes during your stay. In the future, please don't hesitate to let us know how we can make your stay more comfortable while you are here. We hope you will consider staying with us again!...

Los Angeles, California
Reviewed 2 weeks ago

This hotel is a disaster. Unless you are 25 or younger and have never stayed at another hotel, DON'T GO. Everything was a disappointment, from the check in--which was delayed two hours so they could fix a TV in the room--to the rooms themselves. I booked a platinum suite, and was given a regular room. When I complained that it...

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Helpful?
Thank mongolikescandy
James G, Manager at Hard Rock Hotel San Diego, responded to this review

Thank you for staying with us and taking the time to let us know about your experience. I am so sorry your stay was anything less than exceptional. I've shared your review with our staff so we can ensure improvement. We hope you'll give us another chance as we would love you to enjoy the exceptional stay you deserved on...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Float
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more   less 

Additional Information about Hard Rock Hotel San Diego

Address: 207 5th Avenue, San Diego, CA 92101-6908
Region: United States > California > San Diego > Downtown
Price Range: $355 - $620 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel San Diego 4*
Number of rooms: 420
Reservation Options:
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Also Known As:
Hard Rock San Diego
San Diego Hard Rock
Hotel Style:
#10 Spa Hotel in San Diego
#13 Luxury Hotel in San Diego
#16 Business Hotel in San Diego
#25 Romantic Hotel in San Diego
#58 Family Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel San Diego staff and other travellers.
32 questions
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Questions? Get answers from Hard Rock Hotel San Diego staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please double check rooms w/ late checkouts. ”
 of 5 bubbles hleitter, 17 Feb 2017 | Read review
“good service!”
 of 5 bubbles jimmycyu1980, 12 Feb 2017 | Read review
“Higher floor was quite”
 of 5 bubbles BGuiot, 8 Feb 2017 | Read review
“ask to be on a higher floor so you do not hear the noise of drunk people partying in the gaslamp bars.”
 of 5 bubbles W5501CUmichellej, 7 Feb 2017 | Read review
“I was in a room that faced the street above 207 Club. Yelling each night as well as bottles being tossed in disposal each night. Also loud morning routines.”
 of 5 bubbles kzarubiak, 3 Feb 2017 | Read review
5 of 5