We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

BEST WESTERN PLUS Hacienda Hotel Old Town

Show Prices
#79 of 278 Hotels in San Diego
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
BEST WESTERN PLUS Hacienda Hotel Old Town
View Map
{"widget":{"name":"ibex_photo_carousel_streamline","divClasses":"prw_rup prw_ibex_photo_carousel_streamline","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel_streamline__widget","dust":{}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,673 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,580: English reviews
Fullerton
Reviewed yesterday NEW

We stay at this hotel everytime we go to Old Town. It's close to everything, and the staff is always friendly. The rooms are big enough for my family, and it is very clean which is super important to me. We have never had a bad expedience here and we will return again very soon!

Review collected in partnership with Best Western
 Report
Helpful?
Thank teresalF9612FC
alberta
Reviewed 4 days ago NEW

We love this place! The hotel was built in what used to be a huge outdoor shopping complex. We have stayed here 4 times and never once have we had a room that looks the same. The location is amazing for morning or night time walks. You are right in the middle of Old Town San Diego. The restaurants surrounding...

 Report
Helpful?
1Thank bunya2
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We’re honored to count you as loyal guests! We designed the Best Western PLUS Hacienda Hotel Old Town to coordinate with the Spanish charm of Old Town. Every day guests express enjoyment of our bougainvillea garden themed setting with courtyards, fountains and sitting areas. After a day of sight-seeing or working, it’s a great place to come back to and...

London, United Kingdom
Reviewed 1 week ago via mobile

The rooms are spacious. The hotel ground itself is very picturesque. There is on-site parking at a reasonable price. The hotel is walking distance from a couple historical sites and within easy driving distance to San Diego's attractions.

 Report
Helpful?
Thank E B
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay. You’ve outlined great things about staying with us, and being in heart of Old Town. We designed the hotel grounds, structures and rooms to match the Old Town’s charming style. Our aim is to provide our guests with inspiration by evoking the happy nostalgia of vintage California. It’s nice to hear this is the...

Sao Paulo, SP
Reviewed 1 week ago

I must say I was a little disappointed given all the GREAT reviews this hotel has gotten. I call it substantially okay. We were there for only one night, two kids age 10, my husband and I. The size of the room was great with two double beds, though the bathroom door opened up right into the room and would...

 Report
Helpful?
Thank Krisbrazil
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

I’m sorry to hear this trip was not the full experience you were hoping for. On behalf of my team, I apologize for the inconveniences you endured. We are committed to satisfaction and listen to guest concerns. While I’m looking into these matters further, I want to invite you to reach out to me personally before your next San Diego...

San Diego, California
Reviewed 1 week ago via mobile

Stayed here with friends over NYE and went to the football game NY day. Old town was the perfect location for the festivities and the hotel worked out great. There was a slight delay at check in due to a dryer malfunction but the hotel staff were very professional and friendly. We enjoyed our welcome drink and the breakfast included...

 Report
Helpful?
Thank traycg13
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Well said! Thank you for being our guest for the holidays! It sounds like you really know how to have fun. My apologies for the slight delay. I’m glad that it didn’t dampen your enthusiasm for our hotel. We’re not always perfect - but we strive to be! I’ll pass your dining compliment along to the Old Town Tequila Factory...

Reviewed 1 week ago via mobile

Can't beat the location of this hotel, located right in Old Town. The rooms are cute with a little fridge, kitchen area in the family room and a separate room for sleeping - we had a king size bed with an attached balcony. The staff was very friendly and the security staff was super helpful with getting luggage up to...

 Report
Helpful?
Thank tinasyummies
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for staying in one of our suites! They are cozy but with enough room to really stretch out. I’ll be happy to mention your recognition to our team. They do go above and beyond to make sure everyone is comfortably situated in their room. We look forward to your next visit. Be sure to book with us direct...

Reviewed 1 week ago

We love this hotel, and come back at least once a year, and more often when we can. It is clean, pretty, quiet and within walking distance of many wonderful restaurants and shops. There are a lot of interesting historical events going on in Old Town, but even if you just stay in your room, it's a wonderful place. The...

Review collected in partnership with Best Western
 Report
Helpful?
Thank zonag2017
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Wow! Thank you for being a loyal guest of our hotel and leaving a stellar review. One doesn’t need a car to enjoy the hotel and surrounding area and I’m happy you pointed that out. Not only are there shops, restaurants and museums - the train station is just a few little blocks away. And, did you know we are...

Saint Louis, Missouri
Reviewed 1 week ago

We really enjoyed staying at this hotel. It is right in the heart of Old Town, and has the theme of the area. The breakfast was very nice as well. Only negative is the bed was a bit harder than I prefer, but pillows were good.

Review collected in partnership with Best Western
 Report
Helpful?
Thank 697lauried
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your excellent review! It’s always great to hear when our location, ambiance and amenities work out well. It sounds like you’ve been a guest before and appreciate you choosing us again. Don’t hesitate to reach out to me if there is ever anything I can assist with. We research the purchase beds that satisfy the majority of...

Fresno, California
Reviewed 1 week ago

A very special place to stay. Charming, courteous staff. Great layout of the rooms and buildings. Location is exceptional. Satisfactory warm breakfast. Very good sleep quality. We will be back - again.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Borisrocks
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the TripAdvisor love! This hotel was built with the idea of being a charming Old Town hotel where guest’s enjoy the property as well as the rooms. Our courtyards, outdoor tables and succulent garden spots make anyone feel relaxed and welcome in warm San Diego. We could go on but we’ll stop here. Again, we value you...

Hafnarfjordur
Reviewed 2 weeks ago

Worst check in experience of my entire live. From the staff that obviously was having a bad day and didn't care one bit about us checking in. And definitely not having a room ready when discovered we were travelling with a pet. Asking if the 3 of us really required 2 separate beds. (Who knows...some might really be into that...

 Report
Helpful?
Thank simmix1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We want all our guests to have a fantastic stay. In your case, I am very sorry to hear we were not successful in accomplishing our goal of total guest satisfaction. I am working with the perspective departments to improve the ways we understand and meet guest’s needs at check-in. We hope that with these improvements, we can restore your...

619 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (419)
Viewed
Hotel & Grounds (137)
Viewed
Room/Suite (61)
Viewed
Bathroom (21)
Viewed
View from Room (45)
Viewed
Pool/Beach Area (10)
Viewed
Family/Play Areas (3)
Viewed
Dining (7)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (134)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (167)
Viewed
Amenities (5)
Viewed
Deluxe Room with Two Double Beds (21)
Viewed
Pool (15)
Viewed
Dining (37)
Viewed
Standard King Room (18)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (10)
Viewed
Pool/Beach Area (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Diego hotels
Old Town
Hilton Garden Inn San Diego Old Town / SeaWorld Area
Old Town Inn
#22 of 278 in San Diego
1,733 reviews
Old Town
La Quinta Inn & Suites San Diego Old Town / Airport
Show Prices
Show Prices
Show Prices
Courtyard San Diego Old Town
#119 of 278 in San Diego
362 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney St, San Diego, CA 92110-2866
Region: United States > California > San Diego > Old Town
Price Range: $183 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity and Hotels.com so you can book your BEST WESTERN PLUS Hacienda Hotel Old Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#73 Romantic Hotel in San Diego
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travellers.
19 questions
Ask a question
Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

See all questions (19)

Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room facing the courtyard and just down from the outdoor pool”
 of 5 bubbles bunya2, 12 Jan 2017 | Read review
“NOT room 800.”
 of 5 bubbles Krisbrazil, 5 Jan 2017 | Read review
“Avoid bulding 6 like the plague”
 of 5 bubbles simmix1, 31 Dec 2016 | Read review
“Do not get a room with a low 800 number. You will be facing a small parking lot away from Old Town.”
 of 5 bubbles lt142016, 30 Dec 2016 | Read review
“A westward view of the Pacific Ocean is Sue Pah”
 of 5 bubbles rasillon, 30 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay