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BEST WESTERN PLUS Hacienda Hotel Old Town

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#77 of 278 Hotels in San Diego
Certificate of Excellence
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1,647 Reviews from our TripAdvisor Community

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Showing 1,556: English reviews
San Diego, California
Reviewed 6 days ago NEW

Problem finding comfortable pillow. Glass turntable did not stay put in microwave. Could not get safe to work. Pillows uncomfortable and bed very comfortable. Love the shuttle service! Great location. Otherwise exceeded expectations. Welcoming and very helpful staff. Work with an aim to please attitude.

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Helpful?
Thank Constance L
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for taking the time to give us a stellar review and helpful feedback. Our guests choose us because they are seeking a comfortable home away from home with an eager to please staff. I'm glad this is the sentiment that carried through to your experience. We look forward to your next visit! Regards, Ryan Aguinaldo Director of Sales...

Tucson, Arizona
Reviewed 1 week ago

Was great! Everything was wonderful and would stay again there . It was clean and well maintained . Front desk clerk was friendly and helpful . The bed was comfortable , the shower head needed more pressure , as to take off the shampoo fast . Everything was great , thanks for a great stay

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Helpful?
Thank Ana Isabel B
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

You are welcome! Thank you for being our guest during Thanksgiving week. Your words, "everything was wonderful" are music to our ears and I look forward to sharing your review with my team. Any great hospitality experience starts with the people. We hope your travels will bring you again. Remember, the best rates are always found when booking direct. Happy...

Reviewed 1 week ago

The people next door kept me awake the first night and people walking by talking were a nuisance the second night. Otherwise it is a good location for a lot of attractions. There are a lot of restaurants within walking distance, mostly Mexican food.

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Helpful?
Thank lauramN7812TC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Greetings, and thank you for your recent stay. We pride ourselves on creating an excellent experience and are glad to hear you enjoyed our location in the heart of Old Town. I'm sorry there was a disturbance by noise during the night. In the unlikely event that something like this happens again, please let us know so we can quiet...

Albuquerque, New Mexico
Reviewed 1 week ago

We enjoyed the service and great location adjacent to Old Town. This is our annual type of mini vacation to the San Diego area. We celebrated our daughters birthday and visited with the granddaughter.

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Helpful?
Thank Leland C
Reviewed 1 week ago

Absolutely fabulous - price, staff, amenities, location, room. Out the door is Old Town, great views from private balconies. We can't say enough about this hotel and our experience. Love the fact the the entire property is non smoking.

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Helpful?
Thank williamwL4246PR
Culver City, California
Reviewed 1 week ago

Excellent location, nice hotel, breakfast not too good lack quality. Pillows were not too comfortable. Bed was comfortable. Easy access, good value overall. Will stay again at this hotel. The front staff needs to be friendliest, and don't wait until you have four people in line to help.

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Helpful?
Thank H89MAclaudiav
Hawaii, United States
Reviewed 2 weeks ago

Grate hotel to stay. The layout of the hotel was confusing at first, I guess it is because of its location on the hill side, but I got use to it in no time. I really like the restaurant and their service, the food was excellent. I don't like when the bed sheet is tightly tucked under the matrass so...

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Helpful?
Thank almandomg
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for sharing the ways we got it right! I'm glad to know the Old Town Tequila Factory was a highlight, and we'll pass your regards to them. One of the benefits of staying here is rooftop dining with one of the best views in the city. Next, I appreciate you mentioning that our housekeeping staff was attentive to...

Palmdale, United States
Reviewed 2 weeks ago

We booked two rooms for a family getaway. We called to ensure a late check in. No problem when we got there. They placed us in rooms far up the hill and away from the rest of the property. There was no parking available so we had to park downhill and carry our luggage up the long, steep hill. The...

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Helpful?
Thank Christine J
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Greetings, and thank you for your recent stay. While glad we moved you to more satisfactory rooms, it sounds like that wasn’t enough to win your loyalty. When you checked-in you should have received a map which gives parking and elevator information All rooms are accessible via elevator and I apologize if this wasn’t made clear to you. I’m looking...

Reviewed 2 weeks ago via mobile

My wife and I recently stayed here for a what was going to be one night we got to the hotel at about 10am on a Saturday and the lady at the front desk(itati I think was her name) checked us in she was wonderful was very happy very customer service oriented made us feel welcome. She had a room...

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Helpful?
Thank ncervantes
San Luis Obispo, CA
Reviewed 2 weeks ago

Great old Mexican feel to grounds and rooms. Multiple levels can be daunting for walking around and uneven pavement in areas. We had no problems ourselves, and could use the exercise. The Restaurant, Tequila Factory is not part of the Hotel and is detached with a couple of homes between the hotel and the restaurant, which was very nice and...

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Helpful?
Thank discerndee
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Greetings, and thank you for the recommendation. I'm glad to hear you appreciated our Vintage California architecture and enjoyed the Old Town Tequila Factory. There are elevators all the way to the restaurant level of you prefer to avoid stairs! Come and visit again soon! Look for our great winter specials. Best, Ryan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney St, San Diego, CA 92110-2866
Region: United States > California > San Diego > Old Town
Price Range: $143 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#73 Romantic Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and other travellers.
19 questions
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from BEST WESTERN PLUS Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the 600 building,top floor. Lovely views and elevator close, although slow. I did not hear any noise.”
  • Room 646.
  • Out door of room.
 of 5 bubbles discerndee, 19 Nov 2016 | Read review
“This is a large sprawling hotel, lots of privacy, patios for relaxing and friendly gatherings.”
 of 5 bubbles zooladyxxx, 14 Nov 2016 | Read review
“ask for a room overlooking the bay with a private balcony”
 of 5 bubbles nancyz57, 10 Nov 2016 | Read review
“Let them know you have disabilities.”
 of 5 bubbles kathryne449, 2 Nov 2016 | Read review
“West facing rooms may be a bit louder due to aircraft departures from SD Int'l.”
 of 5 bubbles n0rcala, 31 Oct 2016 | Read review
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