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Best Western Plus Hacienda Hotel Old Town

Booking.comUS$129*
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#71 of 279 Hotels in San Diego
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus Hacienda Hotel Old Town
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1,807 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus Hacienda Hotel Old Town
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Showing 1,713: English reviews
Orange, California
Reviewed 6 April 2016

The Best Western Old Town Hacienda is a nightmare. The source of the nightmare is a broken elevator. On checking in, the desk clerk, who talked like a robot, show me a map and told me to drive my car to the top level of the parking garage, exit the garage, turn right, walk past three houses (“Three houses?” “Yes,...

Review collected in partnership with Best Western
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1Thank exdisney27
San Diego, California
Reviewed 5 April 2016

I stayed in the 700 building for over 2 1/2 months. The staff is very friendly and pleasant. If you have a question or need something they can help you out and/or point you in the right direction. The Tequila Factory staff are awesome and very friendly and treat you like family. I will always stay at the Hacienda when...

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Thank fizerjo65
Minneapolis, Minnesota
Reviewed 4 April 2016

We stayed only one night at the Best Western Hacienda. The room was nice and the bed was comfortable and it was clean. It is in a good location if you want to be in Old Town. The property is sprawling and it was difficult to find our room. We had several pieces of luggage and their only two luggage...

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3Thank Cathy B
Holtville, California
Reviewed 4 April 2016

We have stayed here many times and this was by far the worst. Cleanliness of room was in much needed attention. We were put in the most remote room on the property. We were very disatified. I was disgusted by the dirty microwave and coffee pot. Bathroom was not up to standards. Very poor outlets for charging phones, etc. Internet...

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1Thank JANET M
Louisville, United States
Reviewed 4 April 2016

From being to end, this hotel just fails to deliver. The room was not ready when we arrived, waited two hours, and then ended up with a room that was lees than what we had requested. Next, it should NEVER take 20 minutes to check in. Nor, should it take 15 minutes of waiting at the front desk to get...

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Thank Jim O
Fredericksburg, Virginia, United States
Reviewed 4 April 2016

I stayed in the 600 level, which is about 8 vertical blocks straight up. The critical elevator to make life easier was OUT OF ORDER the entire week. One day, I wouldn't complain - but I bet it's still not working. Security - there is none. The hotel map lists "keyed gates" , but that is not true. There is...

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Thank Brenden M
Reviewed 2 April 2016 via mobile

Never again!!! Thin walls and windows you can hear everything. People gave the review its"charming" No, it's old and rundown in the rooms.Jacuzzi was luke warm.restaurant is horrible. Also the amount of stairs that you need to climb to get to your rooms is out of control,especially with small children.we had to park in a structure than walk a block...

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Thank Alicia B
San Diego, United States
Reviewed 1 April 2016

The location of the hotel was excellent for our purposes. We were there to visit University of San Diego as a prospective college for my daughter. The hotel was walking distance to the transit station and from there we rode buses not only to the college, but also the grocery store, beaches and a mall. In addition we walked all...

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Thank Melanie J
Riverside, United States
Reviewed 30 March 2016

Great hotel with great amenities. We always stay at this hotel which has a great location to old town San Diego. I only wish the swimming pool would be larger, but overall it is great place to stay. I stayed in the highest building and was given a great balcony room with a great view of San Diego

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Thank Ivette R
San Diego, United States
Reviewed 30 March 2016

My family and I stayed in this hotel for two nights. The hotel itself is beautiful and generally the staff is great! This time- the tub didn't hold water- and the big issue was that we were charged twice! When I called to have it resolved-They didn't help!

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Thank Jaimene N

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western Plus Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Region: United States > California > San Diego > Old Town
Price Range: $171 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#72 Romantic Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Hacienda Hotel Old Town staff and other travellers.
21 questions
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Sacramento, California
over a year ago
Los Angeles, California
Falls of Rough, Kentucky

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Questions? Get answers from Best Western Plus Hacienda Hotel Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Plan on walking up and down to your room.”
martymor84, 20 May 2017 | Read review
“All rooms are great”
ErickJ731, 17 May 2017 | Read review
“804 faces Hanley St Parking lot & Tequila Factory Restaurant.”
LaniW749, 16 May 2017 | Read review
“The higher rooms in Buildings 5 & 6 seem to be quieter!”
Mirlini, 7 May 2017 | Read review
“Get a room higher up on the property for the best views. Amazing views from the restaurant attached to the hotel.”
clmatthe05, 5 May 2017 | Read review
5 of 5
Booking.com
US$129* /night
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HotelQuicklyUS$289
Orbitz.comUS$129
Hotwire.comUS$129
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Prices are for 1 room, 2 adults
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