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Best Western Plus Island Palms Hotel & Marina

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Traveller (1731)
Room & Suite (715)
Pool & Beach (127)
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About

#59 of 263 hotels in San Diego
Location
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Service
Value
Travellers' Choice
At the Best Western Plus Island Palms Hotel & Marina you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Island Palms Hotel & Marina will stand out among other hotels in San Diego,CA. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Island Palms Hotel & Marina will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Fishing
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Kids' meals
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Desk
Housekeeping
Interconnected rooms available
Private balcony
Coffee / tea maker
Kitchenette
Flatscreen TV
Hair dryer
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Value
Marina View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
4,914Reviews192Q+A100Room tips
Traveller rating
  • 2,943
  • 1,406
  • 359
  • 125
  • 82
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Ah Ha wrote a review 14 Mar
7 contributions4 helpful votes
+1
Please stop spraying Lysol disinfectant everywhere!!!! The smell inside the hotel rooms and hallways is disgusting! Instant headache. Also, something in the room gave me an asthma attack. Probably the overuse of aerosol disinfecting sprays. I overheard another guest describe the smell inside the hotel as “like a Starbucks bathroom.” I think that nailed it. The place is old and moldy, I guess they think spraying disinfectant constantly will make a difference. I had lots of trouble sleeping because of the smell. If you have asthma, allergies, or are sensitive to odors, this isn’t a place you should stay. I can’t ever recall being so uncomfortable or miserable at a hotel.
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: Don’t pay for parking. There is a lot directly across from the hotel, it’s free to park there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 3 days ago
Dear ahha94607, Thank you for being our guest and for sharing your review. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Barbara Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark M wrote a review Jul 2023
Hemet, California5 contributions
Hotel's Favourite
The Island Palms hotel has views of water and boats from the balcony. The access to the airport, downtown San Diego, and restaurants is outstanding. The Pt. Loma weather makes for a cool summer, away from heat and closeness otothe ocean. The rooms are clean and the restaurant has good seafood.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 20 Jul 2023
Dear Mark M, Thank you for the excellent review of the Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed the perfect oceanfront location and immaculate accommodations with views. Our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. Thank you for mentioning how much you enjoyed our on-site restaurant, Blue Wave Bar & Grill. We appreciate your generous comments regarding our hospitality and accommodations, and we hope you allow us to host you again soon! Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vinniey wrote a review 10 Mar
Vancouver, Canada32 contributions38 helpful votes
Shelter Island is a great place to stay. It's close to the airport, quiet and the views are stunning. We had marina views from our patio which we enjoyed immensely. We booked the breakfast rate which was really great because it allowed us to fill up before a busy day out. The couch in our room was a sofa bed and it wasn't very comfortable to sit in for long periods of time. Front desk/guest services was responsive every time we called. We also loved using the gorgeous pool, but being close to the hot tub meant we could hear the people there every night until about 11 pm when it closed. Sound proofing isn't great - a family member staying in another room heard people talking (not yelling or partying) until 3 am. Bring ear plugs and a sound machine!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 1 week ago
Dear Vinniey, Thank you for evaluating your stay at Best Western Plus Island Palms Hotel & Marina and for your kind rating. We are delighted to read that you loved our ideal location in addition to our devoted associates and the pool. We appreciate you mentioning how much you enjoyed the amazing views and that you were able to start your day off right with our breakfast. However, we are sorry for not meeting some of your expectations and that your stay was inconvenienced by noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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OurLakeViewVilla wrote a review 7 Mar
Sandhurst, United Kingdom29 contributions24 helpful votes
We recently stayed at Island Palms Hotel and Marina with its spectacular view of the marina. This was our 5th stay at the hotel and hopefully it will not be our last. The restaurant and bar, whilst having a fairly limited menu, serves up lovely food with friendly and courteous staff. The rooms are perfectly adequate for our needs but could perhaps benefit from a refresh in the near future. The location is fantastic having amazing marina views to the rear and bay view to the front and is well located for the international airport. Since returning home (to the UK) we have an issue that we wish to discuss directly with customer service at the hotel. We have sent several emails and contacted Best Western in the UK to confirm the correct email address. To date, no-one has replied to our communications. We would appreciate if a member of the management team would reach out to us at the earliest opportunity in order to quickly resolve our outstanding issue. We are making plans to return to Island Palms later this year.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 1 week ago
Dear Valued Guest, Thank you for making Best Western Plus Island Palms Hotel & Marina your preferred choice on every visit and for your nice rating. We are delighted to read that you loved our terrific location along with well-appointed accommodations and devoted associates. We appreciate you mentioning the amazing views and the delicious food we served at our on-site restaurant. However, we are sorry for not meeting some of your expectations. We will convey your message appropriately. Your feedback and patience in this matter are much appreciated. Barbara Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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coolerdurham wrote a review Feb 2024
Pomona, Missouri3 contributions
This hotel was gorgeous, Bay on one side of the hotel and Habor on the other side of the hotel, very tropical landscaping, clean, great location, staff was very helpful and professional, complimentary 2 hour bike rentals to ride around the area on. Rooms very clean and well stocked, beds are very comfortable, huge TV in room, we had a big beautiful balcony. Easy for Lyft and Uber to pick up and drop off. 10 star hotel for sure😃
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 3 weeks ago
Dear coolerdurham, Thank you for the excellent review of your stay at Best Western Plus Island Palms Hotel & Marina. We are thrilled to read that you thoroughly enjoyed our well-maintained property along with the waterfront location and the spotless accommodations with thoughtful in-room amenities. We appreciate you mentioning the attentive service from our devoted associates. It was a pleasure hosting you, and we look forward to your next visit to the area. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James H wrote a review Feb 2024
San Jose, California, Usa6 contributions9 helpful votes
This is a really great property and I usually visit with my entire family. But this time I was traveling alone and it was still a great stay. It's a beautiful property or a really separates it from other places is the customer service that people get from Danny at front desk.
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 3 weeks ago
Dear 630JamesH630, Thank you for returning to Best Western Plus Island Palms Hotel & Marina and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our well-kept property along with the attentive and outstanding service you received from our devoted associates, especially Danny. We will surely pass your compliments to him. We loved having you as our guest and look forward to welcoming you back on a future visit. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mdlt2024 wrote a review Feb 2024
1 contribution
Will always stay with BW! Great service and super friendly! Will refer others to stay here! Breakfast was always good and ready before all meetings. Clean and airy in all rooms and conference rooms. Enjoyed my stay.
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 3 weeks ago
Dear mdlt2024, Thank you for sharing your recent experience at Best Western Plus Island Palms Hotel & Marina. We are pleased to know we exceeded your expectations, and you were especially delighted with our clean property, devoted associates and delicious breakfast. It was a pleasure having you here, and we look forward to welcoming you again. Barbara Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lsawrk wrote a review Feb 2024
El Cajon, California1 contribution
Very nice property 5 star dining and cocktails 5 star rooms right across from the bay Perfect view of lights across the bay to downtown. Staff always friendly and welcoming. Grounds clean and landscape
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 4 weeks ago
Dear lsawrk, It is a pleasure to know we exceeded all of your expectations! We are thrilled to read that you thoroughly enjoyed our well-maintained property along with relaxing accommodations with incredible views and our devoted team, we take pride in giving each guest a memorable experience. We appreciate you mentioning the time spent at our on-site restaurant and bar. It was a pleasure serving you, and we look forward to welcoming you back to the area. Barbara Thompson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael W wrote a review Feb 2024
Lake Forest, California11 contributions5 helpful votes
Can't say enough about how terrific the entire staff was from check in to housekeeping. I wish I had the recipe for the Mai Tais they serve at the bar. THe restuarant menu did not dissappoint, either. Terrific selection. Try the Tuna Tataki appetizer and the smoky Rib Eye.
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 4 weeks ago
Dear Michael W, Thank you for evaluating your recent experience at Best Western Plus Island Palms Hotel & Marina. We are pleased to know you had a great time at our on-site restaurant and appreciate your compliments regarding our devoted associates. We are also glad you liked our well-kept property. We are grateful for your comments and look forward to welcoming you again. Barbara Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paula O wrote a review Feb 2024
4 contributions
My husband and I booked a scenic view suite for a recent stay of 4 nights. We were disappointed that the “view” from the room was a tiled roof and the “view” from the balcony was the adjacent building. Not very scenic at all. The front desk was courteous but no other rooms were available and was offered no adjustment to our bill for $300 for one night. We checked out after one night and found other accommodations. As a long time Rewards member, I was very disappointed.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Guest Services / Front Office at Best Western Plus Island Palms Hotel & Marina
Responded 4 weeks ago
Dear S6693ZEpaulao, Thank you for sharing your feedback with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Barbara Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$225 - S$331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus island palms hotel and marina, best western san diego, san diego best western
LOCATION
United StatesCaliforniaSan Diego
NUMBER OF ROOMS
227
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN PLUS ISLAND PALMS HOTEL & MARINA: UPDATED 2024 Reviews, Price Comparison and 1,892 Photos (San Diego, CA) - Tripadvisor

Frequently Asked Questions about Best Western Plus Island Palms Hotel & Marina
Which popular attractions are close to Best Western Plus Island Palms Hotel & Marina?
Nearby attractions include Shelter Island (0.7 km), Humphrey's Lounge (0.5 km), and The Wine Pub (1.0 km).
What are some of the property amenities at Best Western Plus Island Palms Hotel & Marina?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Island Palms Hotel & Marina?
Top room amenities include a kitchenette, a flat screen TV, and a desk.
What food & drink options are available at Best Western Plus Island Palms Hotel & Marina?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Island Palms Hotel & Marina?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Best Western Plus Island Palms Hotel & Marina?
Conveniently located restaurants include Vessel Restaurant + Bar, Mitch's Seafood, and Supannee House of Thai.
Are there opportunities to exercise at Best Western Plus Island Palms Hotel & Marina?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Island Palms Hotel & Marina?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Island Palms Hotel & Marina offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Island Palms Hotel & Marina?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Island Palms Hotel & Marina?
Many travellers enjoy visiting Cabrillo National Monument (4.5 km), Mormon Battalion Historic Site (5.4 km), and Whaley House Museum (5.3 km).