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Four Points by Sheraton San Diego

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Four Points by Sheraton San Diego
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534 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton San Diego
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Showing 505: English reviews
Holtville, CA
Reviewed 3 December 2014

We had decided to stay at a hotel for the night after doing our SCA anniversary. We walked in with our renaissance garb and got a few looks. We were hoping to get signed in quickly so we could get into our room. They were very friendly and quick. We were in our room within 20 minutes. It was a...

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Helpful?
Thank Beverly T
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Diego, responded to this review

Wow - thank you for your great review! We are so happy that you enjoyed your time with us. We truly loved having you and hope to see you again soon.

Reviewed 25 November 2014

I booked this hotel for two nights, I paid for the first night to guarantee early check in the following morning as we were traveling with a baby. I called ahead and informed the hotel about this information the night before. When I called in the morning, I was given the run around and told that they could not guarantee...

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Helpful?
2Thank Colleen C
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Diego, responded to this review

Thank you for taking the time to provide us with a review. We truly apologize for the confusion regarding your reservation as well as the inconveniences you encountered with your guest room bathroom. We understand your frustrations and assure you that your comments have been addressed with our team and properly handled. Please feel free to reach out to our...

Virginia Beach, Virginia
Reviewed 21 November 2014

Terrible service. I was billed in error for a trip that I did not book. They took my cc info from a previous trip and charged me for a room and for eating at their resturant. Ironic huh? Billed for not showing up and for eating dinner. What a scam. The hotel told me they would reverse the charges...never did....

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Helpful?
1Thank funinthesun377
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Diego, responded to this review

We are truly sorry for the confusion and inconvenience you have experienced with your recent bill from our property and thank you for taking the time to write us a review. We would like to address this with you as soon as possible. Could you please reach out to our General Manager at jeff.milnes@fourpointssandiego.us to provide more information. Again, thank...

Ames, Iowa
Reviewed 19 November 2014

After seeing reviews I had pretty low expectations. I don't kow if people hate this place since it isn't the nicest four points, or if they saw something I didn't. I can say that the parking was great, although the reason for that is low occupancy rates, the staff was very nice, room room was mostly clean although dated, and...

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Helpful?
Thank chuck29355
Reviewed 18 November 2014

Was not my first choice for this business trip after reading reviews. However, this hotel was requested because members of our team from another city had booked their rooms there. On day of travel we called Concierge and asked - based on less than perfect housekeeping reviews - that our room be double checked for worry-free occupancy. We were traveling...

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Helpful?
Thank DIANN S
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Diego, responded to this review

Thank you for your review. We regret to hear that the toilet and television in your guest room were not functioning properly. We understand your frustrations and assure you that we will address these issues as soon as possible. Could you please reach out to our General Manager at jeff.milnes@fourpointssandiego.us to provide your guest room number? Again, thank you for...

United States
Reviewed 16 November 2014

Pros: 1. Good location and a pretty property from the outside. Cons: 1. First impression upon arrival -- No lights in the parking lot. It was pitch dark, and I had to use the flashlight in my phone to navigate my way through the lot, from getting my luggage to watching my step. This was how it was for the...

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1Thank inavigator
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Diego, responded to this review

Thank you for taking the time to share your concerns. We sincerely apologize and regret to hear that your experience did not compare to the value that you can and should expect from Four Points. Your comments are being reviewed in our next team meeting so we can ensure everyone on the Four Points San Diego team is providing our...

New Brunswick
Reviewed 3 November 2014

Stayed at the Sheraton for one night. It was ok however I would not return. The room was ok and clean however it was in serious need of an update. Wall paper was lifted in spots, a broken drawer on the dresser, the room was tired and dated looking. The free wifi is absolutely frustrating as it kept dropping. The...

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Thank luv2travel018
Wasilla, Alaska
Reviewed 1 November 2014

I am on day 2 of a 10 day stay here in San Diego. So far, this hotel has exceeded my expectations. Refrigerator, big screen tv, microwave, hair dryer, happy and friendly front desk folks, good coffee in the lobby, all the things needed for a great stay. Room is clean and well stocked with supplies, but I did go...

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Helpful?
1Thank aokinak
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Diego, responded to this review

Thank you for your review. We hope that you enjoyed your 10 day stay with us, I know that our staff appreciated having you! We hope that you choose us again during your next trip to the area. Happy travels!

Pacifica, California
Reviewed 23 October 2014

There was one front desk person when we arrived at 5:15pm on a Monday. The check-in line had 15 or so folks awaiting service. So, we stood in line about 15 minutes. Our room was, at best, generic and plain. Two double beds and one 12 ounce comp water bottle was there to share. The cocktail lounge and barkeep were...

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3Thank Frank_Wentraveler
Downey, California
Reviewed 16 October 2014

Hotel was unattractive and unfriendly, it looked like a zombie apocalypse had occurred. Staff were nice but not helpful, especially when the complimentary internet was not working. Only full-size beds in shared rooms. Maintenance was called for on the air conditioner that made a horrible rattling noise but never showed up so we had to turn off the A/C all...

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Helpful?
1Thank Becky M
Kylie O, Starwood Hotels & Resorts at Four Points by Sheraton San Diego, responded to this review

Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconveniences you encountered during your recent stay with us. Your comments regarding our free Internet access and the air conditioning unit in your guest room have been addressed and properly handled so that they will no longer have a negative impact on future...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Four Points by Sheraton San Diego. We're here to make your stay fun, friendly, and comfy. Located near many corporate offices & major attractions. ... more   less 

Additional Information about Four Points by Sheraton San Diego

Address: 8110 Aero Drive, San Diego, CA 92123
Region: United States > California > San Diego
Price Range: $168 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton San Diego 3*
Number of rooms: 225
Reservation Options:
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Also Known As:
Four Points By Sheraton San Diego Hotel San Diego
4 Points By Sheraton San Diego
San Diego Four Points
San Diego Sheraton
Four Points San Diego
Sheraton San Diego
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Diego staff and other travellers.
9 questions
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Akumal, Mexico
County Dublin, Ireland
6 months ago
County Dublin, Ireland
Sacramento, California
Fallbrook, California
9 months ago

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Questions? Get answers from Four Points by Sheraton San Diego staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Does not provide free breakfast but internet access is free!”
 of 5 bubbles babylovenc, 8 Feb 2017 | Read review
“The rooms have bugs, check the drawers”
 of 5 bubbles 786kayk, 3 Oct 2016 | Read review
“Sing A probably gets the noise from the pool and the nightclub, so maybe not there.”
 of 5 bubbles jenniferwR5849ZK, 9 Aug 2016 | Read review
“Stay away from anything near the lobby, esp on Saturday nights.”
 of 5 bubbles scottwX8151JG, 2 Aug 2016 | Read review
“Better view of the city/bay area on the higher floors”
 of 5 bubbles 111miguelo, 29 Jul 2016 | Read review
5 of 5