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The Horton Grand Hotel

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#52 of 278 Hotels in San Diego
Certificate of Excellence
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721 Reviews from our TripAdvisor Community

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There are newer reviews for The Horton Grand Hotel
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Showing 673: English reviews
Reviewed 2 November 2016

Recently, traveled to San Diego for business. Not willing to pay $300 a night, I chose The Horton Grand Hotel for my stay. The location is great! THE GOOD: The front desk staff and especially, the Concierge were very helpful. I felt welcome and they assisted me with recommendations as needed. The overall hotel was clean and the staff was...

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1Thank MARK A
Reviewed 1 November 2016 via mobile

My friend and I had a mini vacation in San Diego. The Horton Grand was the perfect get away. The room was elegantly old fashioned with a little outside patio to enjoy the sunset. We loved the place, from the carved staircase and the lounge areas to the tree covered courtyard where we had breakfast with mimosas. The staff was...

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Thank Diane M
New Delhi, India
Reviewed 1 November 2016

I stayed at this property from Oct 12 to Oct 13 and had high expectations and the room was nice and hotel has a great vintage look. But the water in my shower did not drain AT ALL and it was almost filled more than 1 foot by the time i was done. I demanded compensation at the time of...

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Thank happyleo123
Cape Neddick, Maine
Reviewed 1 November 2016

In town for conference and hotel was situated close to venue and close to great food and entertainment. Horton was a great place to kick back and have a few drinks and unwind before enjoying the evening out. Room and accommodations were great and extras like water and other amenities were a nice touch after time in Vegas where you...

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Thank Doug B
Nick F, Front Office Manager at The Horton Grand Hotel, responded to this review

Hello. Thank you for writing a review about your recent stay. We are very pleased to learn that you enjoyed your time here and the many amenities in the hotel. Our breakfast is something we take a lot of pride in and I am glad you liked it. Please consider staying with us in the future as we would be...

Reviewed 31 October 2016

For such a beautiful grand hotel - was very disappointed in the staff. From the arrival, there were 3 ladies at the front desk, it was more important they all discuss how to fix a reservation that had been made on a declined card rather than taking care of myself and another guest checking in. Had drinks in the bar...

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Helpful?
Thank Deborah P
Nick F, Front Office Manager at The Horton Grand Hotel, responded to this review

Greetings. I would like to apologize for the experience you had at the hotel. I assure you this is not the typical guest experience. Your feedback is appreciated and will be taken into consideration going forward. Please consider us in the future as we would appreciate the opportunity to resolve these issues and change your perception for the better.

Pasadena, California
Reviewed 30 October 2016 via mobile

We stayed here in May for a small conference and liked it well enough that when we were attending a convention at the convention center we opted to stay here instead of one of the convention hotels. That probably tells you everything you need to know, but details follow. My wife doesn't like high rises and the Horton Grand is...

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Thank So_Cal_Illini_81
Nick F, Front Office Manager at The Horton Grand Hotel, responded to this review

Hello, thank you for taking the time to write such a detailed review. All feedback from guests helps us in our efforts to constantly improve the guest experience. I am pleased to know that you enjoyed the property's Victorian era decorations and furnishings, as well as the restaurant on site, and the "little museum" in the elevator. We hope that...

Newcastle upon Tyne, United Kingdom
Reviewed 29 October 2016

my partner and I were on a road trip. never been to san diego before across the Horton. location is fab. the hotel was beautiful from the outside so I could not wait to se the reception and rooms. as expected fantastic, and staff attentive check in was quick. our room was amazing, little balcony. massive bed. spotlessly clean. lovely...

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Thank enncle
Nick F, Front Office Manager at The Horton Grand Hotel, responded to this review

Thank you so much for the generous review of our property. It is always a pleasure to hear that our guests enjoyed their time at the hotel. I am also pleased that you got to enjoy the many offerings both inside and out of the hotel. Please consider us as your home away from home, we would love to have...

Reviewed 28 October 2016

This is a nice hotel that is located well in the Gaslamp district. A lot of food and drink is located within an easy walk from the hotel, including PetCo. It is a cool, older property that has been nicely updated. The beds were comfortable. The wifi was fast. You get a bit of noise in the rooms from the...

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Thank Travis F
Nick F, Front Office Manager at The Horton Grand Hotel, responded to this review

Hello and thank you for taking the time out to write us a review. We very much appreciate feedback from our guests as it helps us in our efforts to constantly improve our property. I am glad the amenities were satisfactory for your needs. Next time you're in San Diego, whether for business or vacation, we would love to host...

Reviewed 28 October 2016

Pros: Great location. Absolutely beautiful. Close to the Convention Center (well actually, close to everything downtown). Comfortable beds. Clean rooms. The look is such a balm to an old soul like me. I can imagine the era it came out of. I'd stay here again and again just for the style. There were coffee machines in the room (even if...

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Thank Sarah L
Nick F, Front Office Manager at The Horton Grand Hotel, responded to this review

Thank you very much for the review! We always strive to provide the utmost level of customer service to our guests by paying attention to their individual needs. I am glad you enjoyed the rustic aesthetic of the hotel, it is one of our signature trademarks. We would love to host you again soon, and maybe next time you'll be...

Abbotsford, Canada
Reviewed 27 October 2016

This was the perfect place,my sister and I stayed here at the Horton Grand for 2 nights.it was just perfect as we were downtown and close to restaurants ,and to getting on the trolley and trains ,we will defiantly be back staff was so helpful ,just a quaint hotel we just loved it there.

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Helpful?
Thank Val J
Nick F, Front Office Manager at The Horton Grand Hotel, responded to this review

Thank you for the generous review of your recent stay. I am very pleased to hear that you enjoyed the hotel and the many activities around the Gaslamp Quarter. Please consider us next time you are in San Diego.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Horton Grand Hotel is in the heart of the Gaslamp District in Downtown San Diego, CA, with over 100 restaurants, bars, and night clubs located within four blocks. Located only four blocks to Convention Center, Petco Park, and Horton Plaza Shopping Mall. Old Town trolley stop in front of hotel. Every Guest and Grand room have gas-burning fireplace, complimentary WiFi, coffee/tea maker HD TV and welcome bottle water. Valet parking available for charge. Palace Bar open daily at 5:00 pm and Ida Bailey's open for breakfast. ... more   less 

Additional Information about The Horton Grand Hotel

Address: 311 Island Ave, San Diego, CA 92101-6923
Region: United States > California > San Diego
Price Range: $195 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Horton Grand Hotel 3.5*
Number of rooms: 130
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Also Known As:
The Horton Grand Hotel San Diego
Hotel Style:
#66 Romantic Hotel in San Diego
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Questions & Answers

Here's what travellers have asked, with answers from The Horton Grand Hotel staff and other travellers.
18 questions
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Gilbert, Arizona
Yakima, Washington
Little Rock, Arkansas
3 months ago
Cardiff, United Kingdom
3 months ago

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Questions? Get answers from The Horton Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for a quiet room and were put in the back, didn't hear a thing”
 of 5 bubbles margaret46, 16 Nov 2016 | Read review
“Courtyard room was quiet with no road noise....”
 of 5 bubbles dougbC1234AR, 31 Oct 2016 | Read review
“Had a Grand Fireplace suite which was nice and roomy”
 of 5 bubbles 576deborahp, 31 Oct 2016 | Read review
“Room location varies, but not sure they always honor room location requests.”
 of 5 bubbles travisf219, 27 Oct 2016 | Read review
“Some rooms come with a balcony so if you want one be sure to ask. If you need quiet then make sure to ask for that too.”
 of 5 bubbles K1070VRsarahl, 27 Oct 2016 | Read review
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