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BEST WESTERN Stevens Inn

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550 Reviews from our TripAdvisor Community

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Showing 531: English reviews
Las Cruces, New Mexico, United States
Reviewed yesterday NEW

This is our 2nd year to stay at the Best Western Stevens Inn in Carlsbad, NM. We traveled again to Carlsbad to enjoy the Christmas on the Pecos event. The hotel is old but has been very well taken care of. The rooms are very nice, especially clean with comfortable beds. I travel as a handicapped traveler. Their accessible room...

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Helpful?
Thank billybirdsmom
Cotton w ood az
Reviewed 2 days ago NEW

Once again we enjoyed The hotel to the fullest...this is our 12 th BEST WESTERN ...on this trip. They are all different but ALL have something special I am and wonderful to experience...the friendliness of the local workers is unbelievable and the advice they give ishelpful

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Helpful?
Thank Cynthia L
Canyon, Texas
Reviewed 1 week ago

This was a DECENT stay. Not exceptional. To be more specific.... I stayed 4 nights. not a single employee here stands out as above and beyond. No one was overly pleasant, if pleasant at all. The bare minimum from any employee is what we received. If you are a Diamond Best Western member, don't expect an upgrade or a bottle...

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Helpful?
1Thank holly h
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I am sorry your stay was not more enjoyable. I was disappointed to hear you say that not any of our employees stood out. I expect much more from my staff. I appreciate your review and will address your concerns. Thanks Bobby Forrest G/M

Fort Worth
Reviewed 2 weeks ago via mobile

It's quiet and comfortable. The king room we stayed in had a unique, pleasing design. The restaraunt was wonderful, and they have a hot breakfast. They are also pet friendly. We will definitely stay there next time we're in Carlsbad.

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Helpful?
Thank txmatn
Whitewater, Colorado
Reviewed 2 weeks ago

This hotel had no hot water and would not address the issue, said they couldn't make it hot for safety reasons. Front desk staff was horrible. I stay at many hotels during the year on business and most of them are Best Western, but I will not stay here again.

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Helpful?
Thank crabbott
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I have adjusted the temperature on the boilers to a hotter level. You have to be careful and not get the water to hot. I have also spoken with the front desk on the importance of treating all of our guests cordially. Thanks Bobby Forrest G/M

Carlsbad, California
Reviewed 2 weeks ago

Very clean, spacious and comfortable rooms. The staff was great. A newly employed young lady ( unfortunately I am unable to remember her name) checks us in, she was uncertain if she properly applied our Best Western Rewards. After check in, she researched and found everything applied correctly and made a point to inform us. Not everyone would have done...

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Helpful?
Thank 220joycer
Lopatcong, New Jersey
Reviewed 3 weeks ago

This is an older "motel" type Best Western. The good is that it was clean and the room was huge. There were a lot of oil field workers staying there. That doesn't bother me, but some folks may get turned off by a lot full of muddy pick up trucks snd dusty oil workers staying there. As others have mentioned,...

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Helpful?
1Thank Jfk08865
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

The oilfield workers are some of our very valued customers. The muddy trucks along with their vigorous work schedule makes them stand out from your typical hotel guests. All of our customers are very well appreciated. The ice machines are all working now . Thanks for your review. Bobby Forrest G/M

Reviewed 4 weeks ago

Hotel was great, good location, speedy check in, breakfast was good, had issues with internet and when reported to front desk wasn't able to help me with y issues. But all in all it was a good trip!!!

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Helpful?
Thank erickar277
Wells, Maine
Reviewed 4 weeks ago

Very large hotel, has multiple units. We were in an older room. Very large and clean. Beds were very comfortable. On the main road so easy in and out. Breakfast was not very well organized when we went. Hot food was tepid, no ladle for oatmeal, coffee urns were consistently empty. Noted quite a few staff sitting around a table...

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Helpful?
Thank Lorna M
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I appreciate your review on TripAdvisor. I have spoken with our wait staff on the items you addressed in your review. They will be corrected. Thanks. Bobby Forrest

Canandaigua, New York
Reviewed 29 October 2016

We stayed at this hotel one night on our way to Carlsbad Caverns. The room was very large and comfortable. We were able to get a room that was a one story which proved to be very quiet. The bed was comfortable and we both slept well. The breakfast was a pleasant surprise- a hot breakfast buffet with pancakes, eggs,...

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Helpful?
1Thank Sue W
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

Thanks for your review on TripAdvisor. Bobby Forrest G/M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about BEST WESTERN Stevens Inn

Address: 1829 S Canal St, Carlsbad, NM 88220-6517
Region: United States > New Mexico > Carlsbad
Price Range: $189 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Stevens Inn 2.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Best Western Stevens Hotel Carlsbad
Carlsbad Best Western
Best Western Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Stevens Inn staff and other travellers.
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California
4 months ago

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Questions? Get answers from BEST WESTERN Stevens Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the back, otherwise you'll be nest to the main highway that runs through the city”
 of 5 bubbles hollyh756, 26 Nov 2016 | Read review
“Great Value!”
 of 5 bubbles jorT4266NA, 3 Aug 2016 | Read review
“They MIGHT tie up a LOT of money on your credit/debit card when you book here...BEWARE.”
 of 5 bubbles 222scotts, 13 Jul 2016 | Read review
“No elevator”
 of 5 bubbles NewyorkUpstate, 28 Jun 2016 | Read review
“I like the first floor rooms as you can park right in front of your door”
 of 5 bubbles alisons333, 17 Jun 2016 | Read review
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