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Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
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1,789 Reviews from our TripAdvisor Community

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Showing 1,267: English reviews
Reviewed 5 days ago NEW

Found this hotel via an internet search. It looks like this place was neglected for years. The walls, floors, carpets were in disrepair. I have uploaded a picture of the chair in our room which clearly demonstrates the lack of maintenance. We wanted to watch Grammy's but could not get that channel to work. We tried other channels and the...

Thank Mani B
New York City, New York
Reviewed 1 week ago

I called to ask for an email address of the Reservations dept so I could forward a CC authorization form and I was transferred to many different departments and I still do not have an email address...they probably do not appreciate business. Staff is ill informed and is not knowlegeable.

Hudson, OH
Reviewed 2 weeks ago via mobile

We read lots of reviews and if this is what you are looking for - it is terrific! My daughter and I wanted clean, safe, easy access to public transportation, basic kitchen amenities and did not require a large space. All our needs were met and we were very pleased! Our room had no view - no prob for us....

Thank kdurfee1234
Calgary, Canada
Reviewed 3 weeks ago via mobile

Had to stop in to the hotel for the day with a sick baby before our flight home - the staff and concierge were extremely friendly and accommodating - helping set up transportation to the airport and taking care of our needs!! Very impressed! :)

Thank Brozzzi
Rochester, New York
Reviewed 3 weeks ago via mobile

I've stayed here before and it has normally been my preferred hotel in NYC. But I must admit , it's time the owners put some money into this hotel . The tub is in rough shape as was the desk chair, outlet (see px). And the freezer wouldn't stray closed. These are easy fixes ... the rest of the room...

Thank Zinni49
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Dear Zinni49, Thank you for your review and for being a regular visitor at our hotel. Your willingness to spare some of your time to relay your comments is genuinely appreciated. Please accept my sincere apologies for the conditions you experienced during your recent stay. We take all feedback from our guests seriously. It helps us gauge what we are...

Reviewed 4 weeks ago via mobile

The place is an amazing place to stay as a family. The property is within the centre and you can access the most tourist spots from the hotel. The facilities caters a family with the busy city life. I would say this is one of the greatest trip i had.

1Thank Elykarl D
Reviewed 14 January 2017

It's my first time in NYC and it is such a disappointment to have stayed here. Well, for the service and staff wise, they are all nice and friendly, I will definitely compliment them , especially Karlo the one who check us in and the other 2 lady at the front desk which we can't remember the name. Room and...

2Thank mademoiselle_happees
IHGService, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Dear mademoiselle_happees, Thanks for bringing your concern to my attention. I'm enjoy reading your good-natured words for our hotel staff members. I'm sure they will be glad knowing that you appreciate their efforts. On the other hand, it is disappointing to know that there were issues with regards to the cleanliness and upkeep of your room. I understand that you...

Washington DC, District of Columbia
Reviewed 13 January 2017

MY stay in 2014 was a major disappointment and I wrote about it but this time, finding a room on the busiest night of the Year in New York, New Years Eve for my son and without a GM at the property (apparently he was just re-assigned), Stephanie Marte and Manager Karlos Gomez managed to find a nice room for...

8Thank EliteTravellers
Reviewed 2 January 2017 via mobile

We found the location of the Candlewood Suites perfect, a few blocks away from everything, yet not really in the center of the very crowded Times Square. The hotel is quite old, as everything seems to be in New York. The room is quite small, but enough for two persons, and in our case, with a six-year old. The kitchen...

Thank marbyDG
Aarau, Switzerland
Reviewed 25 December 2016

Excellent location to explore the city. The employees were very friendly. The hotel offer free wifi of good quality. I had a fantastic view to the south! I didn´t have noise issues, because the room was on 30th floor. Room size is pretty good for NYC. The furniture was creepy, they should exchange some of it. Note, that they will...

1Thank Ruedinho

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Staying in Midtown

Neighbourhood Profile
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: $179 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Reservation Options:
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City
Hotel Style:
#41 Best Value Hotel in New York City
#112 Family Hotel in New York City
#122 Romantic Hotel in New York City
#170 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites New York City Times Square staff and other travellers.
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Questions? Get answers from Candlewood Suites New York City Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good rate but have patience with the staff”
 of 5 bubbles DOUBLEMOON927, 8 Feb 2017 | Read review
“Ask for high floor.”
 of 5 bubbles Ruedinho, 24 Dec 2016 | Read review
“keep windows shut at all times. fridge in room which was very loud so kept me awake.”
 of 5 bubbles sargill, 8 Nov 2016 | Read review
“Try to choose a room not occupied by someone else...”
 of 5 bubbles 352eduardoo, 2 Nov 2016 | Read review
“Ask for a room NOT facing 39th Street where the noisy construction was occurring.”
 of 5 bubbles Bec_Luc, 12 Oct 2016 | Read review
5 of 5