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Candlewood Suites New York City Times Square

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Candlewood Suites New York City Times Square
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1,815 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites New York City Times Square
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Showing 1,282: English reviews
Reviewed 23 January 2013

I believe these are three star but why would anyone need anything more? Great room with kitchenette - even a dishwasher which is probably a step too far. Wonderful comfy, firm bed. Very clean. Excellent en suite facilities. Brilliant central location. Would definitely recommend and will use again if I ever go back to NYC.

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Helpful?
1Thank Cathesp
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the big city! Thank you for sharing your wonderful experience with us, I am glad to hear the accommodations we offer were to you liking. It’s always important to have a comfortable bed to rest on after a long day of exploring! Our location is great and close to many fun activities and tourist destinations. Thanks again for...

Portland, Oregon
Reviewed 22 January 2013

I must say that the rooms available at the Candlewood were really very excellent. I stayed in a room with a view and the room was pleasant. However, the staff were really subpar. Which was really a surprise considering most of the reviews here on tripadvisor rave about the staff. We had a frustrating check-in. This could have been brushed...

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Helpful?
Thank Rachel C
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites family, Thank you for sharing your feedback on your most recent stay with us. I am extremely saddened to hear we were not able to exceed your expectations. I would like to sincerely apologize for any inconveniences you might have encountered throughout your stay and would like an opportunity to discuss your experience further. Thanks...

Brisbane, Australia
Reviewed 20 January 2013

Overall, this hotel was ok for a short NY stay. The room was very spacious and clean however a little outdated. We did find the bed comfortable and slept well during our 5 night stay. Staff were also friendly and helpful. No restaurant on site but no worries as there is plenty to eat within walking distance for breakfast, lunch...

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Helpful?
Thank Golfing_Tripper
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple, We thank you for taking time to give us your feedback. We are delighted to hear that you enjoyed your stay. Thank you for choosing us and we hope to see you again!

Providence, Rhode Island
Reviewed 19 January 2013

We stayed here for the Macy Parade, Wed and Thur Nights. (We booked in January-- they were sold out). The one of two elevators were broke the entire time we were there. Because we are Plaitinum we were upgraded to a Empire Bldg view on the 34th floor facing south (great views at night, mornng and sunset) Since we stayed...

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Helpful?
Thank TomRIUSA
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple, Thank you for your feedback about your stay. We are glad to hear that you were able to get some good rest after exploring the city. We strive to ensure that this is your home away from home when you are staying with us especially our loyal members. We apologize for any inconvenience with our...

melbourne
Reviewed 16 January 2013

The Candlewood studios in Times Sq NYC was where we stayed for two weeks vber Christmas and New Year (2012-2013).Although expensive (as is any hotel in NYC t this time of year) I had no complaints whatsover.The rooms were spotlessly clean as were all the crockery etc.Good quality shampoos(Pantene),EXTREMELY comfortable bed and pillows with a choice of feather or foam...

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1Thank lauryn138
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big City, I am so happy to hear The Candlewood Suites in Times Square was everything you expected and more! We are delighted our staff was accommodating and helpful throughout your stay. If we do not have the answer to your question we will go above and beyond to find you the answer. On behalf of our...

Reviewed 13 January 2013

My partner and I stayed here from Fri 4th Jan to Mon 7th Jan '13. The hotel was very easy to locate and just 5 mins walk from the 42nd Street Port Authority Subway station. The reception staff were friendly on arrival and advised us our room would be ready at 3pm (1hr to wait), which after traveling for 15...

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Helpful?
Thank Kalzey
Teresa V, Manager at Candlewood Suites New York City Times Square, responded to this review

Hello, We are happy to hear about your experience and we are pleased to know you enjoyed your time in the city. We are also glad to hear that you would recommend us again. We appreciate your feedback and hope to see you soon in NYC!

Pittsburgh, Pennsylvania
Reviewed 10 January 2013

We stayed at this hotel just before Christmas and found it was located very close to the Theater district and easy walking to many of the major attractions. The room was spotless, not huge, but more than adequate for my wife and myself. As others have stated there are a lot of little extras here. The staff, particularly Ben went...

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Helpful?
1Thank signals1234
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Good day, Thank you for sharing your experience with our traveler community. It’s great to hear the accommodations we offer were more than sufficient for you and your wife. I am glad we were able to meet your expectations and your trip was memorable. Keep us in mind for your next trip to the city and contact us in advance...

So. Attleboro MA
Reviewed 10 January 2013

My wife and I spent the night in New York for our 23rd Anniversary. The staff was very helpful and even offered to hold our luggage until we were able to check in since we arrived a little earlier than expected. Most importantly the room was clean and comfortable and had everything we needed. I would recommend this place to...

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Helpful?
2Thank Kelly M
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Hello and thank you for leaving us a review on Tripadvisor.com. We are so pleased to hear you enjoyed your stay with us and would recommend our property to others. We are also happy that you choose us to spend your special celebration with. We hope to see you at our property again soon!

London, United Kingdom
Reviewed 7 January 2013

Location is excellent for exploring Manhattan, and just a minute's walk from a subway station with good connections. Area directly around hotel is a little seedy but it doesn't matter unless you're very prim and proper. Rooms are spacious, modern and clean. Staff are friendly and there is a free DVD library, a gym and a laundrette.

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Helpful?
4Thank Zoe23
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review

Good day, Thank you for taking the time to share your experience with us we truly appreciate your feedback. We are happy to see hear expectations were met throughout your stay. Our staff strives to provide the best service possible. We want each of our guests to feel at home. Thank again for your comments and we hope to see...

Israel
Reviewed 5 January 2013

Me and my wife are 30-ish w/o kids. We spent xmas and new year's at the Candlewood Suites and loved it. I felt the price was very competetive when compared to similar level hotels. Most importantly - the room felt modern, clean, and exactly as advertised. There were absolutely no surprises during our entire stay. The location is excellent as...

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7Thank GuYsH
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Hello and thank you for leaving us a comment about your stay on Tripadvisor.com. We are very pleased to hear you enjoyed your stay and that you would recommend our property to others. We are also glad to here that our staff was able to accommodate all of your requests. Hope to see you at our property again in the...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 

Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: $285 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City
Hotel Style:
#44 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Witch out with the rate and don't count that you will reach any manager, any I call I,be put on hold forever”
moem542, 6 Apr 2017 | Read review
“face north away from the construction”
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“Rooms on lower floors have better views”
andrewwL1620ME, 11 Mar 2017 | Read review
“We liked upper floor. View did not matter, we were not there much.”
dbwbear, 20 Feb 2017 | Read review
“Good rate but have patience with the staff”
DOUBLEMOON927, 8 Feb 2017 | Read review
5 of 5