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W New York

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W New York
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3,898 Reviews from our TripAdvisor Community

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Showing 3,522: English reviews
turkey
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW via mobile

What a bad stay! Stole my shirts, refused to respond to my complaints and when I told them how my experience was they responded "Fantastic!" Strong recommendation: if you are traveling on business stay elsewhere 1: no service 2: elevators don't work half the time 3: small rooms 4: steal your shirts 5: bad attitude 6: dirty! Other places to... More 

Helpful?
Thank hellohello5
lancashire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 days ago NEW

Came here for a 4 night stay . Thanks giving week . Easy check in for five a bottle of water while waiting to check In also noticed lovely green apples to take if wanted . Got given room 1228 opposite the lift I thought let's not complain let's see how the first night goes . We had a cosy... More 

Helpful?
Thank cheeky_smile7
Paris
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

Should be rebranded to a lower end brand hotel Suite room really tiny Poor service Old furnitures Mold in the bathroom Bathroom the size of a toilet No SPG recognition Check in too long like being at the social security

Review collected in partnership with this hotel

Helpful?
2 Thank Ilan E
Management_Team_365, General Manager at W New York, responded to this review

Hello Ilan E, Thank you for joining us on your recent visit from Paris, it was a treat to host you! At W New York, we place great value in guest feedback and we thank you for taking the time to share yours. We regret to learn that your visit fell short of meeting your expectations, and from the sounds... More 

Travellers are raving about these New York City hotels

Level Contributor
25 reviews
Reviewed 3 days ago NEW via mobile

We checked in with no problem they even upgraded the room which was lovely. The room was cleaned every day. The room was a good size. The staff were happy to help us when we had problems trying to ring and arrange our transfer back to the airport. Would stay there again as it is in a good location to... More 

Helpful?
Thank Zoe P
Management_Team_365, General Manager at W New York, responded to this review

Hello Zoe P, Greetings from the vibrant city of New York! It was a pleasure to welcome you and a delight to uncover your wonderful review today. We are pleased that you were so thrilled with the room upgrade; while it’s not always possible due to those rooms being committed to with future reservations, we are happy to provide a... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
Reviewed 3 days ago NEW via mobile

Excellent location! Walking distance to a lot of the 'must see/do' things in NYC. The hotel is situated on Lexington Ave and is within short walking distance of Bloomingdales, a Victoria's Secret and a Sephora (as well as others) and you are about a 10-20 minute walk from The Rockefeller and Central Park. The rooms are of decent size for... More 

Helpful?
Thank _kat26xo
Management_Team_365, General Manager at W New York, responded to this review

Hello kat26xo, Thank you for joining us on your recent visit to NYC, we can’t wait to welcome you back in June! As you discovered, our dynamic address puts the best of New York at your doorstep with innovative restaurants, retail shopping ranging from Bloomingdales to specialty boutiques and various attractions, all within walking distance. We are delighted that your... More 

Oswestry, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Upon arrival there was a slight queue for check in. A member of staff gave out bottles of water to the queue whilst they were waiting which was a nice welcome. We stayed in a cosy room, although it wasn't the biggest the space was adequate and the room was clean and tidy. Bathroom was small but again all of... More 

Helpful?
Thank epierce277
Management_Team_365, General Manager at W New York, responded to this review

Hello epierce277, We appreciate your seal of approval and thank you for joining us on your recent visit to The Big Apple. We apologize for any delay you may have experienced upon arrival, but we are delighted that the water provided by our Talent provided a refreshing wait. We are pleased that the style of our rooms was fitting for... More 

Bexhill-on-Sea, United Kingdom
Level Contributor
9 reviews
Reviewed 4 days ago NEW via mobile

Absolutely wonderful break here. Has it all...shopping, architecture, theatre, sport, food, sightseeing and loads more. We were a group of 5 ages ranged between 40 to 50 and we had a fab time. Empire State is a must. Glad we did the Statue of Liberty, but wouldn't rush to do that again. The night tour on the bus is also... More 

Helpful?
Thank Jill K
Management_Team_365, General Manager at W New York, responded to this review

Hello Jill K, Greeting from NYC! It was our pleasure to welcome you and yours and to be your chosen birthday destination. We are thrilled that you had an enjoyable visit to the Big Apple and that you were made to feel so welcome during your stay. It pleases us to learn that you took great advantage of our enviable... More 

Stockport, United Kingdom
Level Contributor
175 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 days ago NEW via mobile

We decided to stay at the W Hotel on Lexington Avenue New York The WiFi was expensive at $14:95 a night in our room but free in certain areas which are down in the lounge I used my Vodafone and paid £5:00 per day well worth it I had a good signal everywhere I went We went to our room... More 

Helpful?
Thank RDeLawn
Management_Team_365, General Manager at W New York, responded to this review

Hello RDeLawn, We trust the birthday celebrations continued in the same fantastic manner, and we thank you for allowing us to be part of your wife’s special day, and for providing such a heartwarming review! We are thrilled that you were taken with your room, our Style Department are particularly tickled when guests reference enjoyment in their space. Our rooms... More 

1 review
Reviewed 5 days ago NEW

Checked in to a very small room late at night. On 17th November. Woken at 6am to find we were next to the W hotels refurbishment construction site with major noise issues. Hotel reception staff were very rude and unhelpful. Manager failed to organise the promised room change. Spent a whole day being messed about, eventually got moved to a... More 

Helpful?
Thank mpebay s
Management_Team_365, General Manager at W New York, responded to this review

Hello mpebay s, The experience you have described is certainly not reflective of the impression we wish to leave with our guests and we regret to learn that we’ve fallen short of meeting your needs. We apologize once again if any of the noises from the nearby office building construction impacted your visit, and your request for a room change... More 

Aberdeen
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW via mobile

Was scared after reading all the comments below but please ignore them If your from the UK The rooms a spacious enough, remember your in the city your not going to get a huge room to run around in and plus you shouldn't be spending time in your room in NYC... The beds are super comfy, iron/ironboard jn the room,... More 

Helpful?
Thank Danielle904
Management_Team_365, General Manager at W New York, responded to this review

Hello Danielle904, We are always thrilled to welcome friends and family recommended by others and we are delighted to read that you would have confidence in sending your fellow travelers our way. We appreciate the fantastic review, especially our comments regarding Erin who is one of many gems among our Talent, and our Room Stylists, who while often not seen,... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 

Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: $248 - $1,003 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#38 Spa Hotel in New York City
#66 Green Hotel in New York City
#192 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York staff and other travellers.
34 questions
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Questions? Get answers from W New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get the rooms near the lift , it's noisy with people in and out .”
 of 5 bubbles cheeky_smile7, 1 Dec 2016 | Read review
“Go for high rise to avoid noise pollution”
 of 5 bubbles mpebays, 28 Nov 2016 | Read review
“Spectacular Room was not worth it- still cramped and no view.”
 of 5 bubbles Russelll1, 27 Nov 2016 | Read review
“Ask for some sort of view as some are just facing other rooms opposite”
  • Small but adequate room
 of 5 bubbles beeStaffordshire, 24 Nov 2016 | Read review
“Upgrade to a suite on a high floor. ”
 of 5 bubbles davetS8949NR, 24 Nov 2016 | Read review
5 of 5
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