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Traveller (1005)
Room & Suite (591)
Dining (35)
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Overview
  • Excellent29%
  • Very good33%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“bliss products”(162 reviews)
“bliss spa”(151 reviews)
“whiskey blue”(57 reviews)
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from W New York
Special Offer: Complimentary Upgrade
Hotel deals
Offers from W New York
Special Offer: Complimentary Upgrade
Hotel deals
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Reviews (4,739)
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Show reviews that mention
All reviewsbliss productsbliss spawhiskey bluew insidermega roomnew yorklexington avecozy roomrooms are smallwaldorf astorialobby bartimes squarecentral parkrockefeller centerfew blockssubway stationnyc
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11 - 15 of 4,248 reviews
Reviewed 1 week ago via mobile

Waited in line forever to check in. Line went from front deck to the front door. Asked for manager. Manager didn’t want to come out. So much for customer service!!!! I suggest someone look at another hotel!!!More

2  Thank hq001
Response from TeamMarriott, General Manager at W New YorkResponded 1 week ago

Hello hq001, Thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service and we'll be taking steps to improve the guest experience for everyone. We appreciate your...More

Reviewed 1 week ago

This hotel is great to move around the city and beyond, since Grand Central is a 5-minutes walk away. They have a nice and renovated menu with plenty of healthy options. The only downside was de gym, which was a somewhat tiny.More

Thank Danae l
Response from TeamMarriott, General Manager at W New YorkResponded 1 week ago

Hello Danae l, We love hearing about your stellar visit to the W New York - thanks for sharing your experience. It’s a pleasure knowing you loved our central location and the food we serve. We value your feedback and hope to have the opportunity...More

Reviewed 2 weeks ago

This hotel is in a good location to explore the city. It's also clean and the rooms were a decent size (albeit small) for NYC.There are some good places to eat around there and the common area on the first floor has plenty of seating...More

Thank tenthlisten
Response from TeamMarriott, General Manager at W New YorkResponded 1 week ago

Hello tenthlisten, Thanks for being our guest and sharing your valued feedback with us. We are glad to see how much you loved our clean accommodations and fantastic location within walking distance to many of New York City's major attractions and excellent restaurants. However, we...More

Reviewed 2 weeks ago via mobile

Chaos from the moment I checked in today - this W is now in the hands of a new owner as of yesterday and wow, what a mess. Computer systems down, exhausted and sad employees. I feel badly for the staff, who are nice, but...More

Thank Conor M
Response from TeamMarriott, General Manager at W New YorkResponded 1 week ago

Hello Conor, Thanks for choosing our hotel for your recent trip to New York City. We are truly sorry for the problems you encountered at check-in and that your accommodation fell short of meeting your expectations. Your feedback is truly appreciated and will be shared...More

Reviewed 2 weeks ago

I am happy and honored to say that The W brands have always been consistent with each other. The level of service, the decor, the beauty, the bars, the rooms, the caliber of guests, and the pricing is always up to par with what I...More

Thank Chris A
Response from TeamMarriott, General Manager at W New YorkResponded 2 weeks ago

Hello Chris A, Thank you for choosing to stay at the W New York and for being loyal towards our brand. We are excited to know you were impressed with all the aspects of your stay, especially the great value we offer for the price...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Details
Price range
US$210 - US$612 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$210 - US$612 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Spa Hotel in New York City
#70 Green Hotel in New York City
#207 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1005)
Room & Suite (591)
Dining (35)
Amenities (14)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
123Aeb
15 May 2018|
AnswerShow all 2 answers
Response from spooky08 | Reviewed this property |
Don’t know we just had a superior room and that was perfect
0
Votes
727gillplay1
26 April 2018|
AnswerShow all 4 answers
Response from Jane W | Reviewed this property |
They ask for $100 refundable deposit. Can be cash, credit or debit card imprint
0
Votes
heathjordan
4 April 2018|
Answer
Response from IrishSS |
Heathjordan I hope you get a reply soon, it’s not nice not knowing before travelling. We have booked this hotel for May so I’m hoping all will be ok.
0
Votes
Room Tips
"Standard rooms are tiny. Ask for an upgrade."
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"Rooms are always quiet...but the higher up the more quiet."
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"Go for a higher floor - there's two bars beneath the hotel which may get loud on a weekend"
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"look elsewhere"
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